Nice modern hotel. Clean and quiet.

We stayed in a one bedroom suite and it was awesome for parents kids. Spacious and have everything you need.

Enjoyable one bedroom suite. Nice kitchen. Slightly warn, but clean and all we needed.

Limited breakfast options compared to similar hotels.

The staff was all new, cleaning staff that was there did a bang-up job at cleaning up the rooms but they are extremely understaffed and we didn't get one room until 5 pm.

Great breakfast

Hotel is ready for a renovation, but the room was large and had everything we needed. Biggest complaint was the shower - it was dark, needed new hardware and took a very long time for hot water.

There was NO HOT WATER AT ALL IN THE EVENING WHEN CHECKED INN AND IN MORNING. SAID THEY JUST HAD WORK DONE..... CARPETS DIRTY AND STAINED. KEY CARDS TURNED OFF AT 9 AM. PRICE WAS EXPENSIVE TOO!

We had a reservation and check in was fine. Room was clean. On line when I booked the room there was no mention that the pool or that the hot tub was not working. When we checked in there was no mention of this OR that there was no hot water. The issue with the pool and hot tub was disappointing but was going to talk with management the next morning. The next morning getting ready for a shower and the water was Luke warm at best. Got ready and when we checked out my husband stopped by the desk to talk with them as this was very upsetting. We were unable to take showers because of the cold water. Talking with the clerk at the desk she stated “yes we know it’s an issue and are waiting for a part. They should have told you when you checked in.” Nope, it was not mentioned and would not have stayed. Already aggravated about the pool and hot tub but this area is so saturated with hotels we would have stayed at another one.

Great stay! Clean property and friendly staff.

I booked a suite but ended up with king bed. Disappionted but over head the room was locked and they had not got in it to clean. Management should have blocked the room and gave me the suite. If room was blocked then system wouldnt have gave me a room that wasnt able to book. All suites were booked by time i got there. Only reason i went with hotel was for the suite with the fireplace. Although the adult kids like playing with the door bell on the handicapped room.

This hotel had great ratings, but it was the dirtiest hotel I’ve been to. Stains all over the carpet, rusty bathtub, filthy burner trays on stove, doors to rooms full of scratches/marks, what appeared to be blood stain on top sheet of bed. Very disappointing!

Not a fan. Second time staying here. The pool wasn’t open. 5 mins from arrival I get a call saying they overbooked and that they could offer me another room somewhere at another hotel. I refused. They eventually gave us the room I originally booked several months ahead and the room was missing a lot. No coffee maker, broken dishes, no soap, no toilet paper except for the one on the roll that was almost gone, so much other stuff. The front desk and dining staff were very nice but the hotel is starting to become run down and outdated. I’ll stay elsewhere in the future when I travel through Paducah.

No working pool, BBQ grill wasn’t operational. Room wasn’t cleaned thoroughly (wet towel left in the bathroom and last guest’s dirty watch was left in the dresser) Coffee maker had the wrong coffee pot, which caused coffee to overflow from the machine. And the showers hot and cold water cover was installed upside down (easily fixed with a butter knife) Staff was attempting to be helpful, wish a discount would’ve been added for the troubles.

This was a highly rated hotel in Paducah. I deliberately chose one of the more expensive hotels available because comfort and cleanliness are important to us on an overnight stay. The front desk clerk who checked us in was friendly and helpful. I had regrets though, as soon as I entered our room. There was a putrid smell in the room, tempered with some sort of sweet smell, like they couldn't get rid of it, so they tried to mask it. But ugh, it didn't work. The mattress on the bed was cheap and very uncomfortable. I woke up with back and hip pain from it (yes, I'm a bit older so such things affect me more). Otherwise I suppose the room was acceptable. The included breakfast the next morning was pretty poor. Even the make your own waffle was rubbery. They ran out of plates so my husband and I had to share a plate. The front desk clerk was also manning the breakfast room and clearly was spread too thin. We really wished we had just gone to a nearby restaurant. Given the price for the area and the average rating of 9/10, we expected more. The hotel isn't terrible, but it's definitely not up to standard for the nightly price, and not worthy of a rating that high.

Lady’s at front desk were rude didn’t let me stay because I was a “Local” horrible service

Lady’s at front desk were rude didn’t let me stay because I was a “Local” horrible service

I was pleasantly surprised about this hotel, I loved the comfort of the suite, yhe amenities that came with the room. Breakfast was delicious and the staff very friendly and accommodating. Only issue we had, pool was not usable due to maintenance.

Very disappointed!!! I booked a room bc you said you had a pool and hot tub, but the pool or hot tub were not opened!! Smelled like mildew on the first floor and the lobby was very dark and not inviting For a 190.00 a nite, excepted a little more!!!

First night people above us with small children, very loud stomping, etc. Next day when we told front desk they moved us to another room on the top floor for remainder of our stay. Noise problem fixed. Overall good experience.

First night people above us with small children, very loud stomping, etc. Next day when we told front desk they moved us to another room on the top floor for remainder of our stay. Noise problem fixed. Overall good experience.

Everything was really great except when checking in, we found out that the pool was closed for maintenance and it was one of the main reasons that we chose to stay here.... so that was very disappointing. Tbis wasnt posted anywhere on the site when booking our stay. Had it of been, we would have stayed elsewhere.

The room was big and spacious. The pool was closed, sauna closed!! There was a lump in the bed mattress needed to be replaced badly lol. I would give it another try when the amenities you pay for work! This room was 170.00 a night

The room was big and spacious. The pool was closed, sauna closed!! There was a lump in the bed mattress needed to be replaced badly lol. I would give it another try when the amenities you pay for work! This room was 170.00 a night

Beautiful, cool room after a long hot day of driving. Front desk personnel very professional and helpful. Would definitely recommend this hotel!

All staff was very friendly but the morning breakfast lady was the best. She was super attentive to all the guests.

Although we arrived around 6 or 7pm, our room was not ready. The hallways smelled weird. Our toilet overflowed, and it took 30 minutes to get a plunger and towels. The toilet then ran ALL night.

The rooms were spacious and it was a true suite! This allowed us to let our daughter take a nap while we relaxed and watched TV. The only bad part about the room was the fact that the room above ours must have been a laundry room or workers break room because it was noisy all night.

The rooms were spacious and it was a true suite! This allowed us to let our daughter take a nap while we relaxed and watched TV. The only bad part about the room was the fact that the room above ours must have been a laundry room or workers break room because it was noisy all night.

Very clean, room was excellent and staff was as very helpful

Noice neighbor, water running on & off all night, cooling unit shook the bed.

Very nice room , a mini suite well appointed and spacious with large sitting area and kitchenette . Great breakfast with personalized service . Only problem very loud AC unit and thin walls might be difficult for some . Would definitely stay there or other similar hotel in chain again