Understaffed-Manager had to leave the check-in desk vacant while she ran to rooms to see if occupants were out. Waited half an hour to check in. Room key became deactivated so had to go to the desk to get reactivated. Room coffee pot was extremely dirty. Manager was working the desk and trying to resupply breakfast items

They accidentally gave our king room to somebody else, was given a Queen. We requested maid service each day and they completely ignored us, didn’t receive any for three days.They ran out of breakfast food by the second day. Worst stay ever.

Adequate

They had a pest control company in their hotel when we arrived. Not a good 1st impression.

No soap,shampoo, rooms didn’t match the picture. Didn’t get new towels our whole visit. @12:23 am someone with a key to our room was trying to come in. Luckily I locked the deadbolt. I will never return

Just fine, not bad or good

I booked a rm with my lil guy and we ended up getting switched to a different rm because my son was not old enough to be in a jaquuzzi. We get to the rm and it was so bad filled with mold and spider webs i walked in and right out very disappointed. She offers to give me the jacuzzi rm and it was alittle better but still filled with mold smelled awful, i do not recomend the lady at thr desk was very nice though!!

The room was a decent size and had a mini fridge and small microwave. The beds sagged in the middle. Was disappointed in the “breakfast”, it really was just packaged pastries, bagels bread and yogurts. So with having a gluten allergy there really wasn’t much to eat.

Property was clean and comfortable. Biggest negative was that the curtain was not close enough to the window, so a light outside our room shined in all night. We were in room 221. Please consider adding blinds or blackout curtains that actually touch the window. Breakfast area was clean and cozy with a fireplace, but there were no hot options. Mostly bread items, yogurt, hard boiled eggs, oatmeal packets and cereal. Overall, felt price was expensive for the accommodation we received

We were shocked to get back to our room after a full day away to find the hotel didn’t bother to clean or refresh the room. We called the front desk at 11 pm and they said they only clean rooms every third day. If we knew that, we’d have selected a different hotel.

quick check in

Great stay for a Family visit, good Pool

The breakfast offerings were not good. The recliner chair in our room was very good! Had a little problem with our bill but a call back to the manager there resolved that right away. She was very responsive and helpful.

This is an old property which has had beneficial upgrades, but still has problems. The only access to the second floor is via outside stairways which look like they would be hazardous in winter conditions. Our mattress should have been replaced a decade or so ago. Housekeeping service is done on request. We asked for it on the 3rd and 5th day of our stay and they forgot the first day. We had to call the desk to have towels brought up. The place is quiet, the staff seem friendly.

The beds were not comfortable at all. Our family did not sleep well. In the morning, everyone woke up in the middle of the beds. The hotel staff were not friendly.

Property was average. It was decently clean and a place to lay your head, but nothing special. It definitely wasn’t worth the price with unfriendly service, an hour delay checking in and mosquitoes in the room.

The room was clean and had everything we needed. It was more expensive than we expected but seemed good for the area.

The pool and surroundings were beautiful and well taken care of ! Staff very friendly and accommodating. Beds very comfortable.

My wife and kids recently stayed at this hotel. Keep in mind that she did have a reservation. She arrived 30 minutes early, room was not ready for the 3pm check in, that is understandable. They left and returned at 4:30, room was still not ready. She was then told it would be another hour. She left again and returned around 6:30 at which point the room was ready. When they entered the room it was clearly not cleaned. Beds were a unmade, a blanket was on the dresser, pillows on the floor, and the floor was clearly not vacuumed. The bathroom had no towels or shower curtain. She then went back to the front desk and informed the staff that the room was not cleaned. They told her there was another room being cleaned but would not be ready for another 20 minutes. She doesn't know when that room actually was finished because the staff never told her the room was done. At 8pm she once again went to the front desk and asked about the room. At this time, they said the room was indeed finished. By this point it was 5 hours past their 3pm check in time. My wife is not one to throw a fit so she kept her calm and never made a big deal about the issue, I would have made a very big deal about this if I were there. Also the staff never brought up the idea of any comps to make up for the 5 hour delay. At bare minimum I believe they should have credited her on the cost of the room for that night. Howard Johnson you dropped the ball big time and we will never return to your hotel again!!!

Staff was wonderful room was good, bathroom had moldy grout

Second floor only accessible by stairs. Outside access to room. Main office reeked of cigarette smoke. No ice in ice machine. Room never got touched in our 2 day stay.

Overall the stay was fine and the room was ok. It’s obvious there have been some renovations but it would go a long way if something was done to improve the staircase. It looks awful, rusty, dirty, and spiders and webs all over. The other problem is that it was impossible to get the room dark (2nd floor) bc the bright lights outside coming in the top and bottom if the windows. Lastly, and the reason I would not return is that when we arrived 20 minutes early at (2:40) we were told that while our room was ready, the hotel policy is to charge $50 for an early check in. The front desk attendant was very pleasant and the policy certainly isn’t her fault. But what type of policy is that - we just had to sit there and wait for 20 min to get checked in when the room was just sitting there empty. Very poor customer service!

Stay met our needs. But the beds were worn down and sagging in the middle.

Friendly helpful staff and clean, comfortable rooms!

The room was clean and has had some updates. However the carpet needs replaced and our mattresses were very worn. The one bed had such a large depression in the center you noticed it as soon as you entered the room.

This hotel is very old and in need of updating. I took a shower and about flooded the bathroom because the floor is not sloped right. The art on the walls are ugly.

Great affordable option!

For the price ($300/night) i was disappointed in the breakfast, smell of room, and appearance was 1970’s) It was slim pickings for breakfast, high in carbs and no hot food or protein. We stayed in a different newer choice hotel with cleaner rooms, better breakfast for $90. Also check in time was 4:00pm and room wasn’t ready until 5:30

Rooms needs cosiderable updating. Bathroom tile grout was gross!

Bed was comfortable

Mattresses worn out so uncomfortable to sleep on. Requested housekeeping each night for 3 night stay and only came once when we saw her outside our room and asked her to at least remove dirty towels, empty waste basket, and replenish supplies. Went to front desk for clean towels and they did not have any bath towels only hand towels. Room decor was quite nice but good mattresses are more important.

Remodeled older hotel. Fair value for money in Traverse city area. 2 miles to downtown. Would consider using that hotel again.