I was very upset when we arrived. Because they told us they had no room available. They were overbooked. We had requested two queen or king beds because my son and I were traveling together. I told him I had already confirmed my reservation. I had already paid for my reservation. I went and got the paper showing my confirmation. And finally, they got the manager. When she came, she heard my complaint and said they had a room they were cleaning that was one king but not two beds but it did have a couch. So my son had to sleep on the couch. I was very upset because they said it was overbooked and they actually only called to notify us 30 minutes before we arrived after traveling for four plus hours to get there. They said because we booked through a third-party that overbooked them. I will not book again through hotel.com. I will go directly to the hotel and book.

AMAZING!!!!!!

Good location! Definitely needs a deep. Our son went swimming then took a shower was walking around room barefoot and the bottom of his feet were disgusting by bedtime.

There was a funny smell in the hallways and the rooms are a bit out dated, however it was not dirty and the staff was very pleasant. Overall stay wasn’t bad at all.

The bathroom faucet needs a good scrubbing, soap dish was broken. Carpet by the elevator needs a good scrub, floor 2. Cleanliness is everything, people will stay where it is clean. Great staff, I will be back.

Great stay

The front desk ! Customer service is very important to me and everybody was absolutely amazing and very friendly they made me feel welcomed and appreciated!

People

I thoroughly enjoyed my stay .. from the cleanliness of my room ,all the way down to the friendly and smiling staff ! Its syper close to the Ft. SILL Military base. I'd definitely book again .

When I book the room I made a mistake and book the wrong date. Call the hotel and tried to change the date and was gave the run around. They said I needed to talk to the third party that book the room, and when I contacted them they said I need to call the hotel. All I need was a date change I was not trying to counsel the room. I stayed at the hotel a lot and for them to give me the run around was very unprofessional.

We traveled with family for a reunion with my husbands mother who lives at a retirement home in Lawton. We had 3 rooms which were grouped together which was very convenient. Rooms were clean and very spacious. The aniline lost our sons luggage, which had the babies pack and play, but the two side by side couches were shoved together to make a very nice bed. play area for the toddler.The 3rd floor halls were very quiet, did not here a peep and slept like a baby. Beds were very soft. Air conditioner kept room as cold as you wanted it. Water was very hot in shower. Lots of towels. Breakfast was the usual scrambled eggs and sausage, choice of breads, cereal, yogurt and milk. No juice. Some fresh fruit was offered as well, bananas, apples, and oranges. Coffee was hot with creamer selections. Pool is not closed as others stated. The door in the lobby is broken and locked. You need to go outside and use the key card side door to get in. Pool is small and shallow, 3 1/2 feet, but cool and refreshing after a hot day on Mt. Scott. A little wear and tear in the bathroom but nothing drastic. For the price we paid as a group, it was worth the stay. Out of all the hotels in the area, which we have stayed in all, this and 2 others are the best. Will stay again.

Online stated check-in age 18 or older got here and it was 21 or older. I just drove 10 hours to be told I can’t check in.

The hotel was very good but the breakfast was not great

charged me twice, i dont have time do deal with this abuse

The room cleaning was poor. Bathroom shower was dirty. Carpet dirty, spread had stains, stain on current, AC missing vent cover. Room 418

I loved staying there. It was so clean and the rooms were so spacey. I would definitely stay there again.

Room wasn't properly cleaned and bed was broken

The locks around the building needs an updated. Sometime it takes multiple tries to get into your own room or pool with a new key card. My room was clean but the floor felts like it was wet. Bathroom door doesn’t have door stop so hopefully I’m not going to get charged for the hole in the wall.

Good place to stay when in Lawton. Close to the Casinos, and shopping areas. I always stay here when in Lawton.

This hotel is very poorly maintained and is in desperate need of repair. From the moment I walked in, I should have known what was to come. While the front desk reception who checked us in was pleasant, it doesn’t negate the fact that the hotel is NASTY! The bed linens hadn’t been changed, the toilet seat needs replacing, there was missing baseboard trimmings, the air conditioner vents were disgusting, markings and chips all over the walls, carpet was dirty, bathroom floor had hair on it…..which clearly means it wasn’t swept or mopped! The shower grout looked gross, toilet grout gross, I could go on and on…. Comfort Suites DO BETTER!!! I have photos for proof!

The exterior doors on the side of the hotel and to directly enter the pool did not lock, so anyone could enter the property without being seen by staff. Breakfast was adequate, but minimal. The curtains were stained, the bathroom sink had major cracks, and the sheets did not attach well to the bed. While I have come to not expect daily housekeeping, my trash was not even emptied during my stay which is unusual. The room was spacious and WiFi worked fairly well. Staff was friendly.

After we checked in, we noticed the floor in front of the bathroom had some kind of sticky residue.I told the front desk clerk, Jen. She cleaned it right up for us since there was no housekeeper on duty. Jen made our check in very efficient and she was very pleasant.

Excellent customer service And layout of the property.

No fan restroom & rot bad smalls room

Meh

This place had a friendly staff. The rooms were clean and breakfast was great with biscuts and gravy make your own waffles... i was very happy. The only minor issue was the indoor pool which was very cold. But for the record the staff did mention ahead of time that the heater was out of service. But thay didnt stop my kids. Def will come back if we are in town again.

Jennifer was amazing at check in. Great experience.

Friendly customer service

The room smelled bad, I think the shower curtain was soured but it made the whole room stink. Thank goodness I carry Lysol.

I asked for a first floor room because I am disabled but got put on the 2nd floor

Easy to find. Very Clean.

Everything was great but the bathroom light fixture over the sink was broken.