Awful in every possible way. Arrival: the car park has no signs so you drive around, call reception who dont answer, eventually finding an automatic door 100m further down the road. No signs inside the parking, so finding your way to reception is a long uphill walk making many mistakes along the way. Not what you want when you arrive after a long journey in searing heat. Check in doesnt open until 5pm, so head to the bar where the only good thing is the bar manager who is a hoot, and a very good host. Check in at 5pm is a joke. Rude staff who jump to another guest as soon as you become critical of the fact they have no rooms available. Eventually after engaging with the manager, you get a room key - to a room which has not been cleaned after the previous guest. He sends up the cleaners who put new slips on the pillows and leave the old bedsheets on until they are challenged, when they insist they changed the sheets and duvet cover until you show them a pubic hair onnthe sheets. The pool? That will be 10€ please, as will breakfast. The pool is lile a 1970s public baths, the breaksfast is worse than an unruly school canteen. This place should not be allowed to be in business. For €120 per night its a joke. Be aware they check nothing at breakfast time so you can walk in at no cost. Dreadful place. Sleep in the street if there is no hotel available other than this place.

See pictures of shower, entrance door "lock", entrance door lamps, heater. Uncomfortable beds with springs-mattress from last century. We read other reviews before the trip but thought: it cannot be so bad. It was. Even worse. Room was cleaned first time after 3 days only, after 3 calls for service. Poor front reception service, not knowing hotel facilities (wrong info about SKI-pass, ski rental, swimming-pool, basement parking, and the best: internet is not working in the hotel because there is a bad weather outside!!! For a question: where is your name tag (reception) - reply was: "Oh, have forgotten it"... and she "has forgotten" for entire week. Swimming pool "for free" - but you need a swimming cap and (not from a room) towel, which costs 7EUR per hour per person! If you have a choice - take another hotel, there are many around.

The Olympic Village is in an excellent position for the lifts at the bottom of the Pistes of Sestriere. It’s a fairly large hotel with a strange layout and we stayed in F block so had the easier walk onto the slopes. The food was excellent and plentiful, breakfast offered a variety of pastries, cereals and a selection of eggs, sausages, cold meats and cheese. Coffee was excellent. Dinner had a selection of everything you’d expect and some fantastic deserts. Alcohol was extra and you had the option of buying wine and beer in the restaurant or bringing your own. Our apartment was spacious for 2 and had a kitchenette, sofa bed and table. Oddly there were nothing in the kitchen by way of utensils, glasses or pans. It did have a balcony which offered great views of the mountains. The bed was on the firm to very firm side and the bedroom had a window onto the public hallway (high up and with a curtain so no privacy issues) which let in light every time someone walked past, not ideal. The pillows were thin and we had to ask for extra’s. Overall it was reasonable value but feels tired and ill maintained (our shower was missing a panel, which although reported at the start of the stay was never fixed). It’s in a great location and if you’re skiing all day offers what you need.

Great location for the kids and the ski slope was on our doorstep.The hotel was fine for our family, just simple with not frills. It was fine for skiing and our family had a great time in Sestriere.

Overall I would give it 2-3 Stars. The receptionist was very polite and friendly. And the rooms were clean and there were plenty of towels. The mattresses are probably the most uncomfortable mattresses I have ever slept on in my entire life, the beds were making an incredible amount of noise every time you moved. There was no WIFI in the room. You were charged 10 Euros per person to visit the on-site pool and you were charged for slippers to enter the spa! The hotel is in desperate need for an update. It’s definitely far from a 4 Star hotel. I’m very sorry, usually I always give good ratings, but this time I was very disappointed!

We couldn’t wait to leave. Noisy, uncomfortable and rude staff. Beds so uncomfortable we put the mattresses on the floor, noisy corridors and placing noisy groups next to families. Terrible, don’t waste your money!

Left 2 days early. Awful hotel nothing included no room service you had to pay for toilet rolls. Expedia would never trust your reviews

Reception is working with paper, not really organised. The maintenance person is not there at night and first night we slept in freezing cold, the floors are cold tiles. The receptionist came and said that the thermostat will start the cold air after a while then hot air. The next morning the maintenance fixed heating and it worked. The bar staff was quick and friendly. The kids disco starts at 9 pm (?)and it’s only in Italian, lots of talking and not fun. We will never return unfortunately, this hotel needs an update In everything. Loads of dust under the beds, floors not clean. No extra blankets or pillows, pillows very thin. Just 1 thin pillow per person. The first night when we froze the receptionist said extra blankets are at extra cost? Guys wake up! You need tourists there.