Francesco was so lovely, nothing was ever too much. He looked after us with such care. All the staff was so impressive, their attention to detail was superb. The breakfast was delicious and there was always plenty. We were so delighted with everything and everyone in this fabulous hotel. Highly recommend.

Quaint, nicely appointed, wonderful breakfast, infrared sauna, great location, style of rooms is hip and cool, and staff were superb!!

Excellent welcome .customer service was outstanding .. and a beautiful breakfast . Thanks for a wonderful stay Marie

We loved The Petronilla hotel. Every thing about this place was perfect. Including the best breakfast ever. Eggs cooked to personal choice and presentation was lovely. Great selection of fruit and pastries too. Staff were so friendly particular mention to Rebecca and Joanne who made us feel so welcome. We didn’t get the guys name at breakfast but very helpful too. In a lovely part of Bergamo with plenty shops and restaurants nearby. About a 20 minute walk to Lecco station. We would recommend this hotel.

Great location in old town Bergamo, walkable to train station (for Naples), bus stops, shopping areas, and numerous restaurants. Very helpful staff, and great buffet breakfast plus made-to-order coffees and eggs. Would happily stay here again. Highly recommended!

I was exceptionally disappointed with the reception department at the hotel. On arrival, we got lots of information and guidance to local places to go see eat etc. We were particularly warned to book a restaurant for Saturday night as the expectation was that the town would be very busy. The hotel staff offered to book on our behalf and we availed of that offer and asked them to book a particular restaurant for 8 o clock . We left it with them and headed off for a day trip. To my utter disappointment I got a phone call at 6.50pm while I was on a train back to go to the restaurant informing me that the only time available was a booking for 6.45 pm . I explained that I could not get there as I was on the train . I asked when was it booked . I was told that morning so I asked was did they not tell me then and I could have cut short my day excursion. No response and passed off as a misunderstanding/ miscommunication etc. It’s quite simple if and I say if it was booked that morning and the only time available was 6.45 pm you’d imagine that you would tell the customer that and let them make a decision on what to do. When I pointed this out I was told that they made a unilateral decision and believed ( I’ve no idea how) we were in the area and that we’d be okay / happy with 6.45pm . Anyway, no apology from them and passed off as a misunderstanding.No doubt the reception team will pass it off again a misunderstanding etc. but if a restaurant is not available let the client know ASAP

This hotel is excellent. Very clean and well situated. Rooms are very nice and spacious. Breakfast is excellent quality. All the staff- Rebecca, Francesco, Paolo and Luigi are excellent. Their manner is first class , so is their desire to help in all ways. I thoroughly recommend this hotel. Superb

Super welcoming, friendly staff - very helpful recommendations. Great central location. Hotel well presented and clean. Fantastic breakfast selection - excellent omelette!

We loved this hotel. The staff and the service were excellent. They made us feel very welcome. The breakfast buffet was really good with lots of options. The location was great for getting to restaurants, shopping, and the sites. We would definitely stay here again and highly recommend Hotel Petronilla for you trip.

My first visit to this part of Italy and I could not have chosen a better base. Very quiet hotel with excellent service provided by a small team. Made lots of useful recommendations. Breakfast was excellent with a wide range of buffet food and individually prepared eggs. I would recommend the poached eggs.

One of the nicest hotels I’ve stayed in & I stay minimum 50 nights per year in hotels. The staff greeted me as my taxi pulled up and waved from the door as I departed. The sauna and jacuzzi are lovely additions to the fitness center. The room spacious and modern with an adorable private balcony. The courtyard area is a great spot for wine & relaxing. Really enjoyed my stay

Incredible staff who could not be more helpful with assistance regarding things to see and do, dining options and arrangements for transportation. Breakfast was great and room was very comfortable!

This hotel remarkable. It’s beautifully furnished rooms offer all the convenience and quietness necessary for a restful stay, while the extremely helpful and unassuming staff provides all the assistance possibly required. We greatly enjoyed it!

The hotel staff were amazing, helpful, making suggestions, and going above and beyond to ensure we had a wonderful stay in Bergamo. From the moment of our arrival, at the breakfast buffet (and yes, they do eggs anyway you want), and as we explored their beautiful city, we valued their help and friendliness.

What a lovely experience. We spent 4 nights at Petronilla. Francesco and Rebecca were so lovely and helpful. They gave us a good overview of the city and recommended great sights and restaurants. The breakfast at the hotel was delicious. The room was clean and comfortable. When we come back to Bergamo, we will surely stay here. The location is great. Thanks for a wonderful experience. - A and J from NYC

This place is a gem of a find in Bergamo. Great location, bus from the airport drops you to city centre and hotel is 8 minute walk. Surrounded by shops and restaurants. The room is brilliant, neat and clean with all the modern amenities and lots of light. Five star clean bathroom and lots of towels! Spacious room to store luggage and mini dining table. Lots of plug points. We loved it. Good breakfast spread. However the star of the hotel is the manager Ute who provided us first class service throughout! Contacting us even before we got there, she is brilliant. We felt like we had met an old friend - she is friendly, helpful and offered us so much time and help. It was wonderful chatting with her and for us she really made our stay so memorable. Thank you Ute, we hope to be back soon.

Absolutely lovely hotel with a friendly, engaging staff - especially Uta. She was so welcoming and helpful. Great location, charming, modern rooms and a nice breakfast - wish we could have stayed longer!

Excellent boutique hotel...like staying with family or friends. Great location, walk to Old Town and many restaurants and bars nearby.

The staff were very professional and friendly. A nice location.

Absolutely amazing service and hospitality by very pleasant and highly professional staff.

My wife and I loved our stay at Bergamo. Beautiful little hotel with great service. Uta goes above and beyond and we thought she was the owner. Turned out to be one of the highlights of our trip. Hopefully we come back one day!

Fantastic hotel & excellent service.

Friendly service , looked after all our needs. Booked restaurants and helped with travel and site seeing. Very pleaseant.

Friendly service , looked after all our needs.Booked restaurants and helped with travel and site seeing.Very pleaseant.

This is a perfect place to stay:)

Fantastic, friendly, fun, and funky! This place is an absolute gem. Incredibly warm and friendly staff, beautiful and creatively decorated rooms, perfect location, delightful breakfast. I wish we could have stayed longer.

This is a lovely hotel, with caring staff. They consider themselves hosts, not merely service people. We enjoyed our conversation with them as much as anything about Bergamo. But Bergamo isn't to be missed, as well as this hotel.

This is a lovely hotel, with caring staff. They consider themselves hosts, not merely service people. We enjoyed our conversation with them as much as anything about Bergamo. But Bergamo isn't to be missed, as well as this hotel.

The staff were all wonderful and helped us in every way they could. The hotel was very nice and clean and close to shopping and dining.

We enjoyed our one night stay in Bergamo. The hotel is conveniently located and close to many restaurants and shops. A parking garage is in a few minutes walking distance. Our room was super clean and comfortable. Breakfast was nicely served and complementary cookies in the room were delicious.

We enjoyed our one night stay in Bergamo. The hotel is conveniently located and close to many restaurants and shops. A parking garage is in a few minutes walking distance. Our room was super clean and comfortable. Breakfast was nicely served and complementary cookies in the room were delicious.

The hotel was a surprise. The staff so accommodating. The bed super comfy and the breakfast the best! We would come again and stay!