Great service, beautiful building and great area.

Beautiful and charming hotel in a great location for exploring Rouen and surrounding areas. The staff were very friendly and very helpful. Valet parking worked well and was much appreciated. Lovely room with the turret bathroom fulfilling my childhood dreams! Some attention to detail needed as room was a little tired looking in places (carpet had stains on). The big negative was that having emailed in advance to ask about vegan breakfast options, I was assured that the hotel catered for all dietary needs. It did not. The only thing I could eat for breakfast was fruit - there were no plant based yogurts, milks or any bread that was suitable for vegan diet. I did ask several different staff but in the end we drove to a Carrefour and bought plant-based yogurts, cheese and bread, so that I could eat something other than fruit for breakfast. This was disappointing for a hotel of this standard, when everything else about it was lovely.

Wonderful location. Loved the juxtaposition of gothic ornate with modern. Many dining options around. Large comfortable rooms. Loved our stay here.

A wonderful hotel in the best possible location in Rouen, with a wonderful staff.

The hotel was out of this world, picture postcard stuff, absolutely beautiful inside and out and perfectly located in the centre of town

What an amazing historic property. Great service and a beautiful top rated room

Staff very pleasant and helpful. Lovely room.

Great Service from the moment we arrived. The front desk, Oceania and the Concierge [ lady who lived in Colombia] could not have been more enjoyable and helpful.

Great service.

Outstanding upscale hotel in a great location easy to walk to historic sites. Excellent hotel Highly recommend

We loved the hotel and the staff were fantastic. Best part of our trip.

We only stayed 1 night. The hotel is in a convenient location. The room was clean, comfortable. The concierge was helpful and friendly. The pool and facilities were a definite plus.

A really excellent place. Our room had a rather small window- I didn't mine, but my partner felt somewhat claustrophobic and it was warm at night. hey gave us a fan, however, which was wonderful. Recommend!!

Construction had just started on their courtyard and we were unable to walk through the front door. We had to go around to the side.

Beyond the nice old entrance and prime location is a two-star experience. I'm not a demanding guest, but there was a long list of issues during my stay, including: ROOM RESERVATION: I booked a modern-looking room with a "view" and was taken to a dumpy, traditional-looking room with no view at all. The room had just one window: a narrow foot-tall horizontal one about 8 feet off the floor through which you could see nothing. When I informed reception of the mixup, they said there was nothing they could do and offered me free breakfast, which I had already been told was free to me. PARKING: The hotel advertises "valet" parking, which you access by pulling up to a retractable barrier along a narrow one-lane road in the city center. When I arrived (not long after checkin time) the parking attendant was on a smoke break. I ended up causing a minor traffic jam for 5-10 minutes until someone else behind me (either a hotel employee or guest) got our of their car and badged me into the lot. MAINTENANCE: The room's bathroom had a bucket under the sink that collected loud drips. The shower only got lukewarm, not hot. The kettle for coffee/tea was in the closet and had no obvious wall plug, so I used it in the bathroom. It seemed quite old (you had to hold down the boil switch or it wouldn't work). We couldn't figure out how to turn off the bedside lamps, so had to unplug them at night. And the sheets had a stain. Find somewhere better!

Amazing hotel and staff. Rouen great city to visit and the hotel staff is extremely helpful.

This really should be a 4 star hotel, at over 300€ per night, one expects larger rooms, and better amenities in the room. The building is wonderful, lobby and paintings are great, valet service was good, the breakfast not that great!

Beautiful property, friendly professional staff.

The staff was extremely helpful and friendly; the room was spacious, attractive and had a comfortable bed and a nice bathroom; there was music on Friday and Saturday night in the entry courtyard; the breakfast was delicious with a nice variety. Elegant, historic, lovely…

Beautiful place in all aspects. Totally recommend it.

I just can't believe this hotel manage to get a 5 star status. I went to the toilet next to the lounge area. 3 cuticles did not have any toilet papers so I had to use toilet paper from disabled persons' toilet. There is no hand wash area inside the women's toilet so you will have to get out from there and go the common wash area. Only one place you can wash your hand inside the women's toilet was again, disabled person's cubicle and there was no soap. One of the cubicle had some poo running over the toilet and it was just too gross to even take a picture to complain. How on earth 5 star hotel run the property this terribly? I was just so disgusted by the scene and very offended that this is a so called 5 star hotel. Again, the hotel does not reserve any restaurant table for a staying guest.

Beautiful hotel close to everything in Rouen. Oversized room, impressive pool, helpful staff

Amazing hotel in a historic building. Lovely room. Great Restaurant Large spa. Centrally situated in Rouen.

The staff was amazing!! The hotel was beautiful and very clean Absolutely loved everything!!

Stayed for 3 nights in Room 405. Very basic rooms with dated decor that reflected the rest of the hotel: its like stepping back to 1985! Staff were lovely, but honestly the outside of the hotel is at complete odds with the revolting red and black interior: a major overhaul is needed to brinv this in line to anything like the 5 star rating its been given

A perfect hotel right in the centre of Bordeaux. Service is outstanding

A hidden gem downtown Rouen. Super professional team, an absolute must!

Very happy to stay in this hotel again when in Rouen. The staff were friendly and helpful, the courtyard was a lovely place to relax with a book and a drink. The spa and swimming pool were a bonus.

Lovely hotel amd spa

Poor communication from staff made access to property very difficult.

A lovely hotel in an historic town. The big courtyard in the center which has a nice bar is a great place to chill. Service staff was top notch!

Excellent