Very professional staff

We had difficulty with the bill, which was accidently charged 3x's with our US CC. It is being handled, but only after we picked up on it. We also found it frustrating that because we booked throught Hotels.com, it was nearly impossible to make changes to the reservation. There was no communication between Hotels.com and the hotel itself.

Pool was closed, and too crowded dining room. Spa was also unavailable. Very disappointed.

We had to pay taxes The order says it is included The room was dirty, the sheets were full of blood, the towels smelled bad

We booked six rooms on Expedia and when we arrived at 5 pm paid for the six rooms. Dana gave us the six keys, but mistakenly gave us two keys for the same room #811. We asked for our 6th room. Dana said that we only booked 5 rooms. We showed her 6 confirmation numbers. She then said that we only paid for five rooms. We then showed her six paid receipts. She still refused to give us our sixth room. Dana then called her manager Maria told Dana that if we had six paid receipts that Dana should give us the 6th room. It is now 845 pm and we finally got our sixth key after a 3 hour and 45-minute ordeal.

The hotel needed a renovation that was ongoing during our stay, however, the renovation work was not shielded from guests. To balance this the service we received was excellent and I would award that 10/10.

It was very good The staff was amazing

All was good except there was a pungent smell that was there our whole stay

Staff is very accommodating they went out of there way to satisfy guest

The room smelled of cigarettes and the pillow was not comfortable

Room we reserved and gotten a key for had someone else in it. We took a suite because we had 2 kids with us. Did not have another suite or 2 rooms together. So we split one parent one kid/one parent one kid. Kids didn’t like that/parents didn’t like that. One room had construction debris - cement on the floors and both rooms were dusty and coffee setup was not clean (open packets inside). We did not go back to front desk because we were just tired. When I told her in the morning - same staff that checked us in she tried to get a a manager but they were busy (just like when we checked and went into a room that someone was there and back to the desk). Desk clerk was nice but her hands were tired with everything. Setup is weird a little explanation when we checked in would’ve gone a long way something like you are checking in on top of the hill, your room is down the hill so you have to take an elevator down to the floor that connects walk across then take another elevator down to your floor. Staff we met were pleasant. We did not use any facilities just walked around.

Good value and only a 7 minute drive from everything if you have a car. Breakfast was quite good and morning rayers were available in the hotel.

Dirty hotel, pool area sun lounge cover in bird poo, needs a good clean , room carpet could do with replacing,cover in old stains.

IThe lake view is fantastic, the people who work at the hotel are very attentive y help you very much

No hot water and no heater in the room

No hot water and no heater in the room

The room was very good also the food.The atmosphere meet our expectations.

The room was very good also the food. The atmosphere meet our expectations.

We had a few issues, a major one was that the cleaning lady left the door unlocked until we arrived at night, very unsafe. The place really needs some restoration, scratched and stained carpets, broken decorations. Shower drainage was terrible. They didn’t respect the breakfast price from Expedia. At least they kept it clean and nice staff It’s quite and with a great view.

We had a few issues, a major one was that the cleaning lady left the door unlocked until we arrived at night, very unsafe.The place really needs some restoration, scratched and stained carpets, broken decorations. Shower drainage was terrible.They didn’t respect the breakfast price from Expedia. At least they kept it clean and nice staffIt’s quite and with a great view.

Participate in the Tiberias Marathon. The bed is comfortable and there is a spectacular view of the Sea of Galilee. The Hotel require maintenance, external building, hallways and bathrooms need renovation and repairs. There is a parking problem in the evening. The area is quiet.

Participate in the Tiberias Marathon. The bed is comfortable and there is a spectacular view of the Sea of Galilee. The Hotel require maintenance, external building, hallways and bathrooms need renovation and repairs. There is a parking problem in the evening. The area is quiet.

Great property and view, but requires complete renovation. The lobby and adjacent areas have been given a nice makeover, but the corridors and rooms, especially the carpeting, are not acceptable.

Great property and view, but requires complete renovation. The lobby and adjacent areas have been given a nice makeover, but the corridors and rooms, especially the carpeting, are not acceptable.

Plus: Great food and breakfast and dinner Nice pool with towels Children's room Minus: Inconvenient elevators

Plus:Great food and breakfast and dinnerNice pool with towelsChildren's roomMinus:Inconvenient elevators

The hotel is very old and the rooms are clean but old too.The Lobby area is refubris and new.

The hotel is very old and the rooms are clean but old too. The Lobby area is refubris and new.

מלון ברמה נמוכה מאוד, ישו מאוד, לא מטופח ומתוחזק ברמה נמוכה מאוד חדרים מתפרקים, אפילו התאורה על הפנים.אין שקע חשמל אחד פנוי, אפילו לא לקומקום.כדי להגיע לברי

מלון ברמה נמוכה מאוד, ישו מאוד, לא מטופח ומתוחזק ברמה נמוכה מאוד חדרים מתפרקים, אפילו התאורה על הפנים. אין שקע חשמל אחד פנוי, אפילו לא לקומקום. כדי להגיע לברי

What a pleasant place to be very nice staff the management is so professional with good customer service, food is good also the facilities. I can't wait to call again, people and all the staff for this hotel are amazing they make you feel at home☺️

A bit expensive but good food and OK facilities