The location given by the Hotels.com was wrong on the map. So we thought it was in the centre of Arinsal, opposites to the cable car, instead it was out of the village and we had to use the car to go skiing.Noisy room close to the lift.Quite a run down place for a 4 star!Expensive jacuzzi for half an hour, should be free!

The location given by the Hotels.com was wrong on the map. So we thought it was in the centre of Arinsal, opposites to the cable car, instead it was out of the village and we had to use the car to go skiing. Noisy room close to the lift. Quite a run down place for a 4 star! Expensive jacuzzi for half an hour, should be free!

Hotel is really in a run-down condition, rooms and bedding is quite dusty. Breakfast was ok.. but defn not worth 4-star quality. Check-in & check out was very busy as there is only one staff handling everything. Parking area is full of potholes & bumps which damaged a bit of our rental car.

Hotel is really in a run-down condition, rooms and bedding is quite dusty. Breakfast was ok.. but defn not worth 4-star quality. Check-in & check out was very busy as there is only one staff handling everything. Parking area is full of potholes & bumps which damaged a bit of our rental car.

Good stay but can be noisy as walls are very thin

Great stay here with a fast and friendly check-in. The room was nice with a great bar and pool area.

Great stay here with a fast and friendly check-in. The room was nice with a great bar and pool area.

Stayed in this hotel in July booked it as it had a pool but the pool was so cold we were unable to use it. The room was very dated and there was no Wi-fi access in the room. There were a few electrical items in the hotel which were very worrying. Not a hotel I would recommend.

Stayed in this hotel in July booked it as it had a pool but the pool was so cold we were unable to use it. The room was very dated and there was no Wi-fi access in the room. There were a few electrical items in the hotel which were very worrying. Not a hotel I would recommend.

The hotel is not new, but has spacious territory with mountain river passing by. Reception told us WiFi is in common areas only, but we had it in our room. Spacious free parking. Breakfast was OK, with hot meals.

Basic but clean, poor Wi-fi, not very welcoming.

First off, the pros: the breakfast was top notch. One of the best free hotel breakfasts you can ask for, very expansive. Nice amenities (some are added costs though), like spa, restaurants, music in the bar at night. Free parking!!!Cons: WiFi was not accessible from our room. You need to pay to access the hot tub (we just walked in the room and nobody stopped us or charged us - so consider that). Location is a little far from stuff but if you have a car it’s not a problem. We requested two twins and were given one queen (which was just two twins pushed together), so we just moved the beds apart. Not a huge deal, but a hotel with higher customer satisfaction expectations would have done this before we arrived. Overall a Great value for the nights we stayed.

The hotel is dated and the room cleanliness was really disappointing. Also, the hotel is about 20mins walk from Arinsal city centre. During the day there is a free bus shuttle to go and come back, however in the evenings, unless you have a car, walking 20 mins up the hill in freezing conditions isn't ideal.

The hotel is dated and the room cleanliness was really disappointing. Also, the hotel is about 20mins walk from Arinsal city centre. During the day there is a free bus shuttle to go and come back, however in the evenings, unless you have a car, walking 20 mins up the hill in freezing conditions isnt ideal.

The hotel is dated and the room cleanliness was really disappointing. Also, the hotel is about 20mins walk from Arinsal city centre. During the day there is a free bus shuttle to go and come back, however in the evenings, unless you have a car, walking 20 mins up the hill in freezing conditions isnt ideal.

First off, the pros: the breakfast was top notch. One of the best free hotel breakfasts you can ask for, very expansive. Nice amenities (some are added costs though), like spa, restaurants, music in the bar at night. Free parking!!! Cons: WiFi was not accessible from our room. You need to pay to access the hot tub (we just walked in the room and nobody stopped us or charged us - so consider that). Location is a little far from stuff but if you have a car it’s not a problem. We requested two twins and were given one queen (which was just two twins pushed together), so we just moved the beds apart. Not a huge deal, but a hotel with higher customer satisfaction expectations would have done this before we arrived. Overall a Great value for the nights we stayed.

The hotel itself is UK - pretty dated, the rooms are grubby and the bath etc was chipped and a bit yuck. This could be overlooked... However... we had someone come unto our room, rummage through our suitcases, find a purse hidden in with clothes and had 100 euros stolen from us. We reported this to reception the same day, but they told us it would be "awkward for them to talk to the cleaners". We were amazed by how little the staff were bothered. The following day we overheard another family saying they had money stolen so perhaps it is a regular occurrence. The hotel said they are only liable for things in the safe (which they won't give you the key for) - but had no answer to what we should do with tablets etc. which would not fit in. We booked our hotel through Expedia so paid in advance, when we went to leave at 3am... the hotel staff tried to charge us again for the trip. Luckily we had the Expedia booking form printed otherwise we would had to have paid again. I'd recommend keeping ALL money on your person, the ski lockers up the mountain are locked and pretty secure - travel insurance will cover you if you are pick pocketed and make sure you take printed copies of everything with you. Quite a trek up the hill with kit even if you're fit, so I'd recommend getting the free bus to the gondola to save your calves. Also, the WIFI is hopeless and the walls are paper thin so it's really noisy when locals turn up at the weekend!

The hotel itself is UK - pretty dated, the rooms are grubby and the bath etc was chipped and a bit yuck. This could be overlooked...However... we had someone come unto our room, rummage through our suitcases, find a purse hidden in with clothes and had 100 euros stolen from us. We reported this to reception the same day, but they told us it would be awkward for them to talk to the cleaners. We were amazed by how little the staff were bothered. The following day we overheard another family saying they had money stolen so perhaps it is a regular occurrence. The hotel said they are only liable for things in the safe (which they wont give you the key for) - but had no answer to what we should do with tablets etc. which would not fit in.We booked our hotel through Expedia so paid in advance, when we went to leave at 3am... the hotel staff tried to charge us again for the trip. Luckily we had the Expedia booking form printed otherwise we would had to have paid again.Id recommend keeping ALL money on your person, the ski lockers up the mountain are locked and pretty secure - travel insurance will cover you if you are pick pocketed and make sure you take printed copies of everything with you.Quite a trek up the hill with kit even if youre fit, so Id recommend getting the free bus to the gondola to save your calves.Also, the WIFI is hopeless and the walls are paper thin so its really noisy when locals turn up at the weekend!

Stayed with the family in late May - mixed feelings. Beautiful location, quiet rooms. Great, helpful and friendly staff, reasonable facilities. But the hotel is very dated and worn. Room was very small for 4 people and the breakfast was very limited.

Its actually a 3 stars

It's actually a 3 stars

Parking was good. Staff were very helpful

It is a nice hotel, not a 4 stars but good. I read some reviews about their manager and that is true, the manager is not good, so the hotel should replace her since more people complained about her. But the rest of the staff are very nice and friendly. I would recommend for a ski trip, very nice location near the lift. The transport is not reliable but it is only a 10 min walk.

We booked this hotel for 3 nights on our skiing trip to Andorra. The hotel is at the bottom of village with almost nothing in walking distance. This was not an issue as we had rented car. Lot of parking space just in front of hotel is advantage. Free skibus stops in front of the hotel and runs frequently. Next stop is right next to lift to the Arinsal slopes sector, so even without car it is fine place to stay. There is ski rental right in the hotel (guests have discount)Room was with nice balcony (view attached) and pretty good bathroom with bathtub, bidet, etc. Breakfast was unlimited buffet. We tried dinner, which was also unlimited buffet with good options from meats, fishes, cheeses,pastries,desserts etc. Really tasty. Bottle of wine was for reasonable price. It was our first skiing trip to Andorra, definitely not last. I will choose same hotel next time.

We booked this hotel for 3 nights on our skiing trip to Andorra. The hotel is at the bottom of village with almost nothing in walking distance. This was not an issue as we had rented car. Lot of parking space just in front of hotel is advantage. Free skibus stops in front of the hotel and runs frequently. Next stop is right next to lift to the Arinsal slopes sector, so even without car it is fine place to stay. There is ski rental right in the hotel (guests have discount) Room was with nice balcony (view attached) and pretty good bathroom with bathtub, bidet, etc. Breakfast was unlimited buffet. We tried dinner, which was also unlimited buffet with good options from meats, fishes, cheeses,pastries,desserts etc. Really tasty. Bottle of wine was for reasonable price. It was our first skiing trip to Andorra, definitely not last. I will choose same hotel next time.

Hotel is great for Skiers, there is even a ski shop on site. Only 15min walk from Vallnord gondola but even so there is a free bus every 15mins. Lots of great après ski bars in the area. Would have loved wifi in the rooms but didn't spend much time in them to be honest.

Bar and restaurant staff friendly. Room had a beautiful river and mountain view from the balcony. Was able to order room service, and staff very attentive. Food excellent. Had the buffet included in stay and very good options to choose from; meats, cheeses,fresh fruit, pastries, juices and coffee. Pool was not open, not in season but there is a beautiful meadow in the back where a couple horses stay and was able to feed them grass and flowers. Really neat place if you have the chance to visit.

Although the hotel was at the bottom of the village there was an adequate free ski bus service to the gondola during ski time. Up hill all the way to go out at night to the restaurants. It was a pleasant walk back downhill obviously! Hotel staff were friendly and ready to help especially the receptionist.

The hotel was a very good place to base a ski holiday (or for any mountain adventure). However, the hotel was on the edge of Arinsal and was about a 15 minute uphill walk to the gondola. On a positive note, the free ski shuttle bus stops right in front of the hotel and runs frequently. Hotel jacuzzi cost money and was necessary to book in advance which made it inconvenient. Hotel seemed very family friendly. Breakfast was good and unlimited buffet. We had early season snow conditions, but enjoyed it anyway and even hiked in the mountains on our third day. The trail head was conveniently located in Arinsal.