This cozy hotel with marvellous staff is a gem in the heart of Ostend. It’s location is very central: 15 minutes walk from the train station, 2 minutes to the beach and 5 mins to the shopping street. Breakfast was also more than ok, with lot of choices. The coffee could however have been better. The deluxe room was very spacious and clean. Fantastic stay!

Sejour convenable

General condition of the room is that it needed painting and it looked like it hadn't received maintenance for years. No air-condition caused extremely hot room temperatures on top floor with extremely bad insulation. Inexistent/extremely poor wifi, kept losing connection (even though hotel advertised with free wifi - for browsing/emails it kind of worked, was slow - but no streaming, they didn't tell that - after some minutes, I always lost connection). No minibar, bad-to-average cleaning. Parking was 15 minutes away walking distance with heavy luggage at a price of 20 euros per day. They should be more honest. All in all I had a terrible experience, especially due to missing wifi, paperthin walls (=noisy, hearing tv's in other rooms, birds from 4 AM in the morning). Incorrect plumbing (they had swapped hot and cold tubes, never cared to fix it though, apparantly). Shower+bathroom, extremely small and unpleasant. The bill/receipt had a single line with the total price - nothing else - NO SPECIFICATION. Ridiculous amateurs. Hotel cannot be recommended - but I heard that the same hotel also has newer rooms, which I expect and think is of much much better quality. I was just unlucky here. I wouldn't even have liked this hotel room, if I had paid half the price. The ground floor with breakfast etc is of normal/average standard, no as bad as my incredibly hot and bad room.

great for families, 2 mins walk to beach. Near restaurants shops etc

Good position. Bit noisy. Rooms fine but small. No comfy chair.

Great location and staff. I loved my time here and thanks to the great staff we found excellent mussels nearby.

the hotel had a great location and a fairly updated lobby area. The room however (family room), was very outdated with chipped paint and run down bathrooms. Breakfast was ok with a variety of food options

The hotel reception staff are welcoming and friendly. The rooms are a good size and beds comfortable. The bathroom is a good size. Breakfast is continental and very well presented. Overall a very good 3 star hotel.