Check in was poor: couldn’t find my reservation - very frosty at reception! Room comfortable and great view over harbour and pelicans and cormorants diving. The hotel served its purpose for a one night stop over

Upon arrival, I was notified that the parking was full and that there were no additional options for parking. I was forced to park my vehicle in a very unsafe area and walk to the hotel. I also was unable to off load my bags in front of the hotel due to the doorman not allowing me to. Upon checking in I found many hairs through out my room's bathroom. Bed was comfortable and there was a menu of pillows to choose from. Breakfast buffet is great and a high light of the stay. Food was fresh and very well stocked. I was getting married and needed to take some pictures for the wedding and during the shoot leaned against a wall only to find out that it left a stain on my suit jacket. Just an over all unpleasant experience. I won't be back.

Amazing

Amazing

Mentalidad de residencial, pocas toallas, poca opción en frigobar, recepcionistas poco hospitalarias. Buen desayuno y restaurant con poco personal para atender a huéspedes cuando hay eventos como matrimonios en el hotel.

Mentalidad de residencial, pocas toallas, poca opción en frigobar, recepcionistas poco hospitalarias. Buen desayuno y restaurant con poco personal para atender a huéspedes cuando hay eventos como matrimonios en el hotel.

Great service. Staff were brilliant. great rooms with lovely view

Amazing views - bed was very comfortable - excellent pillows - overall beautiful hotel - great staff - an amenity that could be provided is a complimentary bottle of water for international travelers who generally don’t brush their teeth with tap water.

all about hotel its grate!! all about hotel its grate!! all about hotel its grate!!

Location and the "Look"The rooms are very nice and stilish

Location and the "Look" The rooms are very nice and stilish

Out of all the hotels that we saw while visiting Antofagasta, this hotel was clearly the nicest in the whole city. It is a very modern hotel with an 'infinity' type pool overlooking the ocean. In terms of location it is right next to the biggest mall and walking distance to the downtown area. In Antofagasta there isn't many nice beaches, but the few that they do have are not walking distance from the hotel and the majority of the nice restaurants are 2-3km away as well.In terms of the room, it was quite spacious with a nice balcony overlooking the ocean. The washroom was quite large as well with a walk in shower.Now for the negative aspects. The water from the shower was yellow. We filled a glass and showed it to the front-desk, they seemed surprised but there was no follow up as to if they did anything about it. We were there for two nights so they had time to rectify the issue and let us know.Although the infinity type pool is quite nice, on several occasions we pelicans and other birds take a bath in it. The staff did not seem to mind and truthfully many of the other guests did not either.We ate at the restaurant on new years eve since everything else was closed in the city. The steak tasted like lighter fluid, other than that, it was ok.Regarding the everything else was closed on new years eve, we asked the front desk 5 times to reserve at a few restaurants. They only told us everything is closed on new years eve at 8pm when it was too late to go anywhere else.

Out of all the hotels that we saw while visiting Antofagasta, this hotel was clearly the nicest in the whole city. It is a very modern hotel with an 'infinity' type pool overlooking the ocean. In terms of location it is right next to the biggest mall and walking distance to the downtown area. In Antofagasta there isn't many nice beaches, but the few that they do have are not walking distance from the hotel and the majority of the nice restaurants are 2-3km away as well. In terms of the room, it was quite spacious with a nice balcony overlooking the ocean. The washroom was quite large as well with a walk in shower. Now for the negative aspects. The water from the shower was yellow. We filled a glass and showed it to the front-desk, they seemed surprised but there was no follow up as to if they did anything about it. We were there for two nights so they had time to rectify the issue and let us know. Although the infinity type pool is quite nice, on several occasions we pelicans and other birds take a bath in it. The staff did not seem to mind and truthfully many of the other guests did not either. We ate at the restaurant on new years eve since everything else was closed in the city. The steak tasted like lighter fluid, other than that, it was ok. Regarding the everything else was closed on new years eve, we asked the front desk 5 times to reserve at a few restaurants. They only told us everything is closed on new years eve at 8pm when it was too late to go anywhere else.

The staff did not offer to help with the luggage. There was visable rat traps on the property. The linens and towels were very old and worn. It charges high end prices and is old and tired.

Fantastic hotel but completely useless WiFi. Which is kind of essential for business traveler.

Excellent

Excellent

My wife got stuck in the elevator one evening, pressed the call button, no response, pressed the alarm button, no response. She called a friend who rang the front desk and was told my wife was fine and the issue was resolved, which it wasn't. She was able to open the elevator door with her hands to get out after about 15 minutes. No one from the hotel checked to see if she got out of the elevator or spent the night there. At check out, no one seemed to be concerned with their lack of actions and extremely poor customer service.

My wife got stuck in the elevator one evening, pressed the call button, no response, pressed the alarm button, no response. She called a friend who rang the front desk and was told my wife was fine and the issue was resolved, which it wasnt. She was able to open the elevator door with her hands to get out after about 15 minutes. No one from the hotel checked to see if she got out of the elevator or spent the night there. At check out, no one seemed to be concerned with their lack of actions and extremely poor customer service.

good with basic amenities and will recommend others

good with basic amenities and will recommend others

A well located hotel, oriented to events and business trips, with an attention cold and distant. Staff extremely presumptuous.

A well located hotel, oriented to events and business trips, with an attention cold and distant. Staff extremely presumptuous.

Stayed at this hotel for 5 weeks. Booked room week to week and could not get any long term discounts, had to make bookings through external web site to get best price. Thought hotel may have offered this without the inconvenience of having to outsource. Room cleaning staff entered our room continuously without knocking or ringing the door bell. Made several complaints about this to the persons involved and to the desk staff. Finally it stopped. No variation on breakfast. The menu was the same for the 5 weeks.

The hotel has an OK standard but you can see that it needs more and better maintenance. Service personnel was nice despite that they forgot to clean our hotel room one day of 8 days we stayed there.

Near the mall, good restaurant. Only negative parts were dirty swimming pools and long waits in the restaurant/room service.

Near the mall, good restaurant. Only negative parts were dirty swimming pools and long waits in the restaurant/room service.

Awesome place, they just need to improve the hygene of the pools (water not clear)

Nice facility - Great staff. Room is very spacious. All rooms come with an excellent view of the bay and the coast.

Restaurant service was poor, staff not interest in customer

Excellent experience. Conveniently located to a mall if you want to go shopping.

They have a very good breakfast, good restaurant, next door to the mall, taxi service and everything to make your business trip better.