Staff at check-in and check-out not friendly or inviting did not providing any information about hotel other than how to find the room. Charged €2.50 for a tiny bottle of water from the mini bar, if we knew this was not complimentary we could have purchased elsewhere at a reasonable price. Kettle in room didnt work so could not have tea/coffee. Beds were twin when booked a double, a bit hard but overall comfortable sleep. Great location in town, wish the atmosphere matched the 4* rating.

Best location if you want to be close to the Ribeira.

Great location, helpful staff.

Perfect location! Really clean and tasteful rooms. The only problem Is the lack of parking in my opinion

Amazing location and helpful staff makes this the perfect stay.

Except that the room was very small, the hotel was terrific!

Near the water

Nice located, nice staff, all thumbs up!

Great location, friendly staff, nice accomodations for the price. Comfortable rooms.

First time we stay couple years ago was better. Our room this time faced the kitchen fumes and wasin need of some TLC. I still like the location.

We are disappointed! We got shock when we came back to our room the day that the receptionist told us that we can move to a lower floor room without the extra 10 steps of the original room. We were told they are moving our room at 3pm, we told the staff, we will be back before 3pm we still have more things to pack. But, when we came back to our room, everything all gone, and the safe is empty and open!! We got very nervous, what happening? We went downstairs to us , she said she had the cleaning lady to pack everything for us. I asked what about my personal items in safe? That is one thing they should never touch! We traveled around the world staying many hotels always the hotel staffs will reminding you to remove your personal item in the safe, they won't go to open the safe especially we are still the guess there. We were told they will help us to carry the baggage for us, never mentioned they will go to the safe and move our passport, cash, and jewelry out, without our present in the room. The worst is next, after all the argument. She said our personal belonging is with the front desk. When I went there with her, i cant believe my eyes, they just leave all my items right at the reception counter, open area that anyone can just pick it up. I was more shocked at that point!! Why no common sense, these are vauleable items, at least should have keep it in the lock drawer and instead of just left in the open counter area that many people in and out can see it. I am

I got a room on the street side and it was very noisy. The train woke me up 3 times during the night. It’s unfortunate that they’re so close to the train because otherwise the hotel was amazing. Clean, comfortable, beautiful design, great customer service and amazing location.

Perfect place

Very nice hotel for the price but breakfast at 20 euro is expensive

The ideal location to explore Porto. Staff are very professional. Elegant experience. The only comment would be is that the facilities could use an upgrade.

The first room I had flooded from all the rain then i was put into another room where the air conditioning didnt work.

Check in was easy and staff was friendly. This hotel is very conveniently located to the shopping and dining by the river.

Wet well positioned, the only downside for me was that the Window overlooked a stone wall

Very clean, great staff and amazing location!

Lovely place by the Porto riverfront. Walkable to everywhere and great room with superb window views

Hotel Carris is well located near the Douro River area. Its a lively area. It can be noisy though at night. The hotel is relaxed, rooms are ok, although not brilliant, bit dated in my opinion. Overall my stay was ok.

Very nice hotel next to the river .

Convenient, walkable to river, Sao Bento station,

Great location, friendly staff and beautiful aesthetic in the room, restaurant and lobby. Walking distance to everything. Paid underground parking down the road for 50€ a day.

Stayed with family. We had to book two rooms since standard rooms can only accommodate two people. The location of the hotel was really good. Lots of places to eat and walk to. Rooms were clean, property was upscale. There was a shortage of conditioner and body cream in the entire area, so that was a bummer, otherwise a great stay.

Everything about the property as indicated by my answers above. Thanks for a lovely stay

Room was comfortable and staff were friendly

Perfect location, nice staff, good rooms

Very nice and spacious hotel in the center of Porto . Close to restaurants, river and Gaia.

Excellent location, friendly staff and a great choice at breakfast

Hotel was top class. Rooms were spacious and very clean. Location was excellent as well. Staff were extremely helpful and friendly. I would definitely come back and stay here.

Property is on a accessible location, close to shops and Transportation. Feel safe, Hotel is beautiful immaculate clean, staff are very professional and very helpful. I highly recommend this hotel.