I went for a friend trip and we loved this hotel! Staff was very helpful and knowledgeable about the area. French restaurant for dinner was fancy and delicious. Buffet breakfast was awesome. Spa treatments were luxurious. Would stay here again.

had good time for family reunion.

Very clean. The staff are informative and friendly. Good experience.

Hotel is very comfortable and staff super kind. Great breakfast, restaurant in the hotel on the other hand too expensive (compared to quality)

Close proximity to the wetlands park was nice. And there is a park just past the "Outlet" mall, very nice walking. The French restaurant was terrible..overpriced, and two members of our group got sick later.

Hotel is not close to the center (30 minutes by cab). But not a problem for us. Very quiet and bedroom extremely confortable. It is better to book with breakfast included. The extra's are not cheap knowing you are in Mainland China. Hotel staff are very helpfull and knowledgeable so you can really rely on them for touring the city or finding what or where to go. The decoration of the hotel not exactly my style but confort is absolutly fantastic... Much more important to have excellent bed than anything else. On this Sheraton gets a 5+ stars, the bed is of exceptional quality. The only thing they could do to make it even better would be silk bedsheet! But this is not reasonable asking!!! Realy good...

Very nice hotel, good location, friend staff, good room condition

The hotel is very large and beautiful. The breakfast buffet is quite delicious and they even provided dragonfruit!

Good

Unless you like sleeping in a sauna room, this is not the hotel to be staying especially during the cooler months. I have been staying in this hotel everytime I am around Hangzhou for business. I have noticed the hotel turns off the air conditioning during the cooler months. And this is not an one off observation. It was exactly the same last year during the Autumn months. Despite, giving feedback to the front desk, obviously this a management decision to cut cost. This time round it is further verified by the night duty manager. He told us that they cant turn them on due to strict instructions and could only provide us a fan.Appalling. In the end I had to open the sliding doors to the balcony to allow cooler air into the room. With the hotel situated in the Wetland areas, there are swarms of mosquitoes and getting bitten throughout the night was unbearable. In end I had to close the sliding doors, and wake up in a pool of sweat in the morning.At check out, I have specifically asked to speak to the GM, as I knew it was pointless talking to the front desk staff. After all, they are just doing as instructed. Lo and behold, all they had were excuses and sent an assistant front desk manager to speak to me.The assistant front desk manager tried her best to downplay the situation, offering freebies which I feel as good as trying to buy their way out of the situation. Obviously I have rejected and I will be instructing everyone in my office never to patronise here again

Unless you like sleeping in a sauna room, this is not the hotel to be staying especially during the cooler months. I have been staying in this hotel everytime I am around Hangzhou for business. I have noticed the hotel turns off the air conditioning during the cooler months. And this is not an one off observation. It was exactly the same last year during the Autumn months. Despite, giving feedback to the front desk, obviously this a management decision to cut cost. This time round it is further verified by the night duty manager. He told us that they can't turn them on due to strict instructions and could only provide us a fan. Appalling. In the end I had to open the sliding doors to the balcony to allow cooler air into the room. With the hotel situated in the Wetland areas, there are swarms of mosquitoes and getting bitten throughout the night was unbearable. In end I had to close the sliding doors, and wake up in a pool of sweat in the morning. At check out, I have specifically asked to speak to the GM, as I knew it was pointless talking to the front desk staff. After all, they are just doing as instructed. Lo and behold, all they had were excuses and sent an assistant front desk manager to speak to me. The assistant front desk manager tried her best to downplay the situation, offering freebies which I feel as good as trying to buy their way out of the situation. Obviously I have rejected and I will be instructing everyone in my office never to patronise here again

Nice location, very good hotel, perfect service and family friendly. Also the breakfast is very good!

wonderful staff

Some staffs are very helpful and some are just awful. They really should be better trained.

Don’t like the layout of the open bathroom. Otherwise everything looks good.

Hotel very pleasant to stay in, but away from shops and eating places. However Xixi Wetlands Park was a worthwhile reason to stay in Sheraton.

Excellent stop over to Zen. When its time to slow down (store energy) before reaching Rocket Speed, this locale has it built in. A calming atmosphire in metro wetlands park setting. Sheraton Quality is Standard

Excellent stop over to Zen. When it's time to slow down (store energy) before reaching Rocket Speed, this locale has it built in. A calming atmosphire in metro wetlands park setting. Sheraton Quality is Standard

The breakfast is not so good

Service was excellent. Very helpful and friendly staffs at check-in, concierge and in-room dining. However, the room temperature was not good. Even I set it cold, it was always maintained at 25 degree celcius. There seemed to be no cool air from air ventilation. The only way was to open the balcony door (no window) but then mosquitoes would come into the room. So, it was not too comfortable at night. Breakfast was okay. Nothing spectacular. Had lunch at Chinese restaurant which was tasty. Local area is in the suburb. So, there is not much there.

Relaxing hotel with very good spa facilities. Plenty of choices of good restaurants in the hotel as well as outside at the local area. Only back off is the condition of the hotel rooms and Chinese garden, maintenance needed.

Good message service (not part of hotel) in basement carpark

It was good but the location doesn't have many things to do , the hotel by itself was very nice

It is a nice resort to stay for family vacation, quite and away to city life but not very far to west lake, about 15-20minutes by taxi and an hour ride to the airport. got other hotels nearby but this hotel is definitely valued for money. room we had is bit walking distance to lift lobby. view at club lounge is great. highly recommended!

I visited at Jan which is freezing outside. It good that hotel has a good heater system. I can have a comfort sleep.

I visited at Jan which is freezing outside. It good that hotel has a good heater system.I can have a comfort sleep.

The hotel far away from the major areas and very difficult to find taxis

the hotel exceeds all expectations. the rooms are comfortable and spacious, and each room has a balcony that overlooks the garden/courtyard, it's very pleasant. all the staff at the hotel are extremely helpful, and most of them speak enough English to be helpful. location of the hotel is decent, it's a bit out of the way to see downtown or the famous west lake, but everything is about 30 min car ride away. highly recommend this hotel for business or leisure travel.

Hotel located in Hangzhou wetland, near to Alibaba campus. Nice room and convenience to Xixi paradise and far from the urban. Though pool is far at the end of east wing, you have to wear pajama walk though lobby from west wing to est end, it's standard indoor pool with 25 maters. Club house is on the top, afternoon happy hour is perfect after a busy day to have a compliment drink with snacks. Highly recommended.

Hotel is standard 5-star quality of china hotel. Staff made extra effort to make me felt welcome pampered.