overall stay was great except hotel do not have valley view.

Very good.....but please share room number during booking if possible.By doing this I think there must be good impression of hotel on customer.ThanksVery good experience

Very good.....but please share room number during booking if possible. By doing this I think there must be good impression of hotel on customer. Thanks Very good experience

Awesome stay...it was my anniversary and they had decorated my room so well that my hubby was surprised....overall very good experience

The stay was amazing. Only issue was when we checked in, it seemed the housekeeping department had not made up the room properly. The hand towel and the glasses and tthe spoons for the tea were missing

Excellent breakfast with decent service, nice fish tank.

The hotel location was very good and had good shuttle service for Mall road. Service and staff courtesy was very warm. However it is not well maintained with uncomfortable beds, limited activities and below average food. Do not see any reason to pay extra price over a 3 star hotel and thus does not look value for money.

Wonderful and relaxing stay. Complementary Shuttle service to and fro mall road was the best part.

Nice property!! Green beautiful hill all around !! Close to Mall Road !!Clean room !! Good food!!

Service of the hotel is very poor not up to four star property

Little far off from main road but looks spacious considering the landscape in the hill station. Good and caring staffs, complimentary pick ups and drop offs by hotel vehicles from/to the main road are appreciated. Restaurant is reasonably good. Rooms are comfortable but the house keeping staffs should make sure they provide basic items. I could not find any small towels in the bathroom. The parking area is noisy at the nights. It is hard to sleep if your room is close to the parking area in the front.

Little far off from main road but looks spacious considering the landscape in the hill station. Good and caring staffs, complimentary pick ups and drop offs by hotel vehicles from/to the main road are appreciated. Restaurant is reasonably good. Rooms are comfortable but the house keeping staffs should make sure they provide basic items. I could not find any small towels in the bathroom. The parking area is noisy at the nights. It is hard to sleep if your room is close to the parking area in the front.

Very nice and comfortable stay,very polite and attentive staff...over all very good experience

I am from New York , visited with my wife. Very friendly staff and nice clean food .Hotel room was nice and very convenient shuttle service to the library chowk. This whole experience was memorable.

Positioning of property is good.staff is good.food is good. Now what needs improvement is standards...which is not matching COUNTRY's inn .....No hot water....towels were old....bedsheets were old. With little bit improvements this prprty can be among best property at MSSRI.

Positioning of property is good.staff is good.food is good.Now what needs improvement is standards...which is not matching COUNTRYs inn .....No hot water....towels were old....bedsheets were old. With little bit improvements this prprty can be among best property at MSSRI.

Good room size. Booked for 3 already but never offered extra bed which was mention while booked. Last day just apologise never offered anything complimentary for that Inconvinience we had to face. Breakfast was good. Spa was ok but very little space for that. Free shuttle to library chawk. Overall a great hotel for that price.

Good room size. Booked for 3 already but never offered extra bed which was mention while booked. Last day just apologise never offered anything complimentary for that Inconvinience we had to face. Breakfast was good. Spa was ok but very little space for that. Free shuttle to library chawk. Overall a great hotel for that price.

The location of the hotel is awesome. Staff was friendly although they took extra time to delivery any thing to the room. We had booked 2 superior twin rooms for triple occupants through expedia.com but when we reached they told us the had upgraded us to a king size delux room. We had to remind them that we had paid for 3 occupants. Hotel facilities and toilet conditions were a pity. The latch in the bathroom was broken. The bidet was dripping which meant that the bathroom was always wet . When we entered the room the wash basin was clogged. The hotel fixed it some how upon our complaint. The tap in the bathroom was broken which was only fixed after our complain. I do not understand how can the maintenance team miss such serious issues when the clean the room. The complimentary breakfast had a lot of variety but the taste was average. Even a la carte was jusk ok for that matter.The view from my balcony was worthy. The hotel really needs to get their utilities fixed considering they represent the 'carlson rezidor' group. I would think before I book at this property again.

The location of the hotel is awesome. Staff was friendly although they took extra time to delivery any thing to the room. We had booked 2 superior twin rooms for triple occupants through expedia.com but when we reached they told us the had upgraded us to a king size delux room. We had to remind them that we had paid for 3 occupants. Hotel facilities and toilet conditions were a pity. The latch in the bathroom was broken. The bidet was dripping which meant that the bathroom was always wet . When we entered the room the wash basin was clogged. The hotel fixed it some how upon our complaint. The tap in the bathroom was broken which was only fixed after our complain. I do not understand how can the maintenance team miss such serious issues when the clean the room. The complimentary breakfast had a lot of variety but the taste was average. Even a la carte was jusk ok for that matter. The view from my balcony was worthy. The hotel really needs to get their utilities fixed considering they represent the 'carlson rezidor' group. I would think before I book at this property again.

in room dinning was not according to hotel status.The dinner serve was stale both the dis hes served were not good enogh to eat.

experience was not good.

Problems that we encountered were:- a) on arrival I asked for a glass of water instead of welcome drink . which was not provided. b) The internet was through a password which use to stop every now and then. On inquiry they use to provide another password but it was a hassle asking for a new pass word 3/4 times a day. c) I asked for a newspaper in the morning to which they replied that they will send it in my room. But it never reached my room. d) Your check in & check out time has a difference of 3 hours. this mean you charge me 12.5% more. e) THE MOST IMPORTANT POINT. Your pick and drop facility has a timing of 9 to 9. on 7th we went to Mall road for dinner and got late. It started raining. We had no option but to get drenched in rain and walk up to the hotel. It was a very bad experience. The pickup facility when it was most required, was not provided.

1st Country Inn by carlson property where the food was not upto the mark. By mussoorie standards the hotel property is nice.

Great hotel,needs more common washrooms for people who check out,rooms are very comfortable,staff is accomodating..

Biggest drawback the food quality (it was poor) even after being so expensive. They have no arrangement of night stay for Drivers, which should be a must. I wanted to change them my room so that i can get front view (construction work was going on just next to my room so at times foul smell was coming) however surprisingly they said that they have upgraded by Hotel room however it was the same which i book through Expedia Package. As per they them they didn't has any other room available.

It was a good stay , the rooms could have been better, the website shows the rooms to be much better. But being in the hills, one hardly spends any time in the hotel. The staff was very good , all basic amenities are well provided for.