I will not recommend this Hotel..Late valet parking service, very late luggage service

ME COLOCARAM EM UM QUARTO QUE O AR CONDCIONADO ALEM DE MUITO VELHO NÃO FUNCIONAVA, EU SAI E PEDI QUE ARRUMASSEM, O ATENDENTE DISSE QUE SO ARRUMARIA QUANDO EU CHEGASSE; CHEGUEI TARDE E CANSADO E TIVE QUE ESPERAR O RAPAZ TENTAR ARRUMAR EM VÃO POIS NÃO FUNCIONOU, ENFIM EXIGIR QUE ME MUDASSEM DE QUARTO, POREM A MÁ IMPRESÃO JA ESTAVA INSTALADA EM MIM

Wonderful! The staff is exceptional!

OTIMO HOTEL

Stayed here many times, really great hotel. Service is great, rooms are always clean, good breakfast, nothing to complain about. Close to two parks which are great for going for a run.

Stayed here many times, really great hotel. Service is great, rooms are always clean, good breakfast, nothing to complain about. Close to two parks which are great for going for a run.

Stayed here many times, really great hotel. Service is great, rooms are always clean, good breakfast, nothing to complain about. Close to two parks which are great for going for a run.

Great breakfast, nice room, good location in Goiania. The teapot seemed a little dirty but everything else was very clean and in great condition.

This is an old hotel and it can clearly do with some upgrades. But that does not take away from the charm of this lovely facility. The corridors are ample and very spacious eliminating the sense of claustrophobia in various newer hotel constructions. Rooms are spacious and comfortable. The staff was most helpful, bringing in an iron board and a tea maker at 11 pm in the night. Good breakfast. Great location in quiet and safe neighborhood.

Everything was perfect!!!Excelent hotel, great staff.

Everything was perfect!!! Excelent hotel, great staff.

Fantastic Good Wonderful Confort Well located Treatment vip

Very good staying. Good location.

This hotel was absolutely amazing! I will start with the staff: they were friendly, attentive to my needs, and gave me great directions/suggestions for things to do in the area. The bartender was nice, and the front desk lent me an iron to iron my clothes. The rooms were really spacious and I was given a choice of floor. I loved the view from my room and even from the space right outside the elevator. The shower was spacious too and quite incredible. Highly recommend this hotel for all.A few nitpicky areas of improvement would be to include ironing board + iron in all rooms, have more towels for guests, and more TV channels. The area the hotel is in is great, but lacks a lot of restaurants. Also be aware the hotel does not have a pool.

This hotel was absolutely amazing! I will start with the staff: they were friendly, attentive to my needs, and gave me great directions/suggestions for things to do in the area. The bartender was nice, and the front desk lent me an iron to iron my clothes. The rooms were really spacious and I was given a choice of floor. I loved the view from my room and even from the space right outside the elevator. The shower was spacious too and quite incredible. Highly recommend this hotel for all. A few nitpicky areas of improvement would be to include ironing board + iron in all rooms, have more towels for guests, and more TV channels. The area the hotel is in is great, but lacks a lot of restaurants. Also be aware the hotel does not have a pool.

Solid business hotel, better than Castro Park I think

Great food from room service, comfortable rooms, modern gym with excellent sauna, close to banks, restaurants, drugstores and supermarkets. Add to that truly Exceptional service from very Friendly staff, including: Mauricio great manager, Dalila in restaurant, Pedro, Marianna and Edinalde at bar, Laudienne, Raquel Cristina at front desk. About $10 ride from airport and good choice for business or romance. Wifi could be faster But that holds true everywhere, in Brasil. Feels like a family at Mercure. Will return for sure!

Good hotel but overpriced! Bom hotel mas não vale o que cobram.

It was all great, lots of pros: price, location, gym, good restaurant, nice overall look. Only con: the MiniFridge was noisy and difficult to disconnect.

It was all great, lots of pros: price, location, gym, good restaurant, nice overall look.Only con: the MiniFridge was noisy and difficult to disconnect.

No pool, which may be a must in this hot city. Room ok but a bit small, big bathroom. Noisy A/C.

Great hotel, everything is well taken care of

I had not been to Goiania before or stayed at the Mercure chain of hotels. When I arrived at reception i was faced with a rather difficult and embarrassing situation with the room booking that left me with a very uncomfortable feeling of lack of professional service and miscommunication between Expedia and the hotel itself. The hotel staff were more than helpful in trying to resolve my issues and concerns however every tme i tried to ring Expedia i was cut off or put through to a different person every time and had to explain my situation all over again. This was very annoying and time consuming. The staff at the Mercure had tried every thing in their power to resolve this with Expedia but with no success. The hotel manager then told me that he would personally resolve this issue and had made the rest of my stay absolutely incredible and stress free.

I had not been to Goiania before or stayed at the Mercure chain of hotels. When I arrived at reception i was faced with a rather difficult and embarrassing situation with the room booking that left me with a very uncomfortable feeling of lack of professional service and miscommunication between Expedia and the hotel itself. The hotel staff were more than helpful in trying to resolve my issues and concerns however every tme i tried to ring Expedia i was cut off or put through to a different person every time and had to explain my situation all over again. This was very annoying and time consuming. The staff at the Mercure had tried every thing in their power to resolve this with Expedia but with no success. The hotel manager then told me that he would personally resolve this issue and had made the rest of my stay absolutely incredible and stress free.

Overall, just a very pleasant experience. Nice staff, nice breakfast, large room with a great bed. Bathroom was very spacious too. I would definitely stay here again. I barely used wifi, so I cant recall if it was good but the fact that I cant remember probably means it was decent.

Overall, just a very pleasant experience. Nice staff, nice breakfast, large room with a great bed. Bathroom was very spacious too. I would definitely stay here again. I barely used wifi, so I can't recall if it was good but the fact that I can't remember probably means it was decent.

Good experience. Very close to a good restaurant named "Chão Nativo" and to the open Market "Fira da Lua" (Saturday afternoons)

Employees are not up to standards. Management is, sadly, impolite.

Hotel was very easy to find, well accessible. On check in staff did not speak English and conversation was redirected to my Portuguese speaking partner without making me aware. This hotel is being presented as 4 * or 5*, English should be must for all hotel staff. As a foreign national I unfortunately did not feel welcomed in this hotel. Initially I have approached reservations directly and reservation staff tried to quote much higher rate then official rate. This subject was raised by myself however no reply was ever obtained therefore I assume customer service and satisfaction is not priority at this hotel. It is highly recommended to book stay via Expedia to secure best possible rate. Hotel was however very clean on arrival, room reasonably spacious with modern design and nice comfortable feeling, parking facilities are also available at this hotel at additional cost however very worth using. For some reason our room did not get cleaned on 2nd night while leaving for 2 hours for breakfast and left sign on the door to alert that room can be cleaned. this was not advised on check out to reception staff as I did not consider this as a big issue since staying only for 2 nights. As Goiania has limited choice of hotels within similar category I would choose this hotel again for my future stay.