Fully booked Milan - the only option. I read that the service was bad, but they were even worse. The hotel has potential with new energy and smiles, but they have no emphathy. Sad for them. Come on guys. Put up some friendly signs, buy some flowers and put on your Italian smile. For one night it was adecuate but the rate is greeady. The can do it because of the hot Milan hotel market...

Not-so-good, the staff were very unfriendly

I have traveled around the world for more than 20 years and I have never been treated so rude by a hotel staff. When I paid Expedia it showed that the city Tax was included but the staff said "no". I told him (a young man) that it sometimes happens, and I was going to pay this tax (I showed the invoice of Expedia). Even though I showed the invoice, he reacted in a very aggressive was saying "this is not true" and called me LIAR. I told him that to call a liar is a complete lack of respect and I asked for an apology, he stand up and approach to me showing that he was going to hit me, he said “I will never apologize” and said that he had a Master degree. If a person with Master degree treat his customer, with no reason, he must have some problem. I am so confused of his reaction because I gave him the 20 Euros, to pay the tax, in his hands then, there was no way of a misunderstanding. He said that he had no balance (the tax was 3 Euros) and aggressively asked me exactly the 3 Euros.

Friedly staff but no aircondition.

0 out of 5 stars - service is horrible not worth the price whatsoever

0 out of 5 stars - service is horrible not worth the price whatsoever

Rooms are very stuffy and hot, there’s no air conditioning. Toilet didn’t have tissue paper and floor was always wet. It’s an okay hotel for just one night and not more!

Eles não deixaram usar o estacionamento e não tinha nenhum carro estacionado na garagem. Foram super grossos no atendimento, coisa normal na Itália, mais o atendente era indiano... Me ofereceram café só no dia seguinte quando o atendente resolveu ser cortes.