We visited Cameroon for 2 weeks. We stayed at this hotel the last 2 days of the trip and were very pleased. Many other hotels we used were really poor. The Hôtel Bano Palace was a pleasure and the shuttle to the airport was great. The pool was clean and nice, a cocktail by the pool made for a nice evening. Thumbs up by our family.

restaurant had great options in menu. we found traveling around Cameroon all restaurants basically served the same items but hotel restaurant was a little more "international". bar was good as well, friendly staff, a little smoky. great services offered (money exchange, calling cards, bank machine etc) clean, quiet, accommodating staff. hotel pick up available. since my friend arrived before i did they even offered for her to come along to pick me up when my plane landed. surrounding areas are a little run down but close to main areas in Douala.

restaurant had great options in menu. we found traveling around Cameroon all restaurants basically served the same items but hotel restaurant was a little more "international". bar was good as well, friendly staff, a little smoky. great services offered (money exchange, calling cards, bank machine etc) clean, quiet, accommodating staff. hotel pick up available. since my friend arrived before i did they even offered for her to come along to pick me up when my plane landed. surrounding areas are a little run down but close to main areas in Douala.

My disappointment started from the airport. The shuttle was not there though I wrote to the hotel to request one. I took a taxi that I paid close to 200 dollars! double the price of the hotel. The taxi driver told me that fuel price has gone up and that the hotel was far. I remember reading that the hotel was 10 min from the hotel. The driver said that was not true. Any way I paid. When I arrived at the hotel, I was told that the driver was at the airport waiting for me at the parking lot. How on earth would I know that that where he was supposed to wait for me! Any way I requested a wake up at 3.00 since I had my flight the following day at 5.00. no one woke me up, thanks go I did myself at around 3.10. the confirmation mail I received was saying that my note was paid with my credit card and that I did not need to pay again. At the hotel I was told that they never received any thing. I paid again. I still need to check whether my credit card was debited. After all, this was one of my bad experience since I have touring the world on official business.

My disappointment started from the airport. The shuttle was not there though I wrote to the hotel to request one. I took a taxi that I paid close to 200 dollars! double the price of the hotel. The taxi driver told me that fuel price has gone up and that the hotel was far. I remember reading that the hotel was 10 min from the hotel. The driver said that was not true. Any way I paid. When I arrived at the hotel, I was told that the driver was at the airport waiting for me at the parking lot. How on earth would I know that that where he was supposed to wait for me!Any way I requested a wake up at 3.00 since I had my flight the following day at 5.00. no one woke me up, thanks go I did myself at around 3.10.the confirmation mail I received was saying that my note was paid with my credit card and that I did not need to pay again. At the hotel I was told that they never received any thing. I paid again. I still need to check whether my credit card was debited. After all, this was one of my bad experience since I have touring the world on official business.

Nice new hotel with good rooms but location is bad and staff at reception not interested in guests or their problems, free wifi is zero wifi since it doesn't work, restaurant took 1 1/2 hours to serve WRONG meal. DO NOT RECOMMEND

nice experience hotel is clean i have loved my stay in the hotel