We booked through hotels.com, and got confirmation. We came there and they told us the hotel was fully booked. Did not appologize, rather blamed hotels.com. Did not want to call hotels.com to clarify. I had to call hotels.com myself. They tried to call the hotel, which did not pick up the phone.... The hotel offered us to stay in another hotel they have, which was Nice but not what we wanted and not on the beach. This hotel seems amazing, but very dissapointed and upset that we could not stay there, and not proper appologize.

Nice hotel and place to relax, only things to maybe improve would be to add some ventilation to the bathroom as it turned into a sauna and to maybe increase the amount purchased for the restaurant as it did regularly not have my first choice of food - not great as there aren't many other options in the locality

Nice hotel and place to relax, only things to maybe improve would be to add some ventilation to the bathroom as it turned into a sauna and to maybe increase the amount purchased for the restaurant as it did regularly not have my first choice of food - not great as there arent many other options in the locality

Amazing location, delicious food, very friendly staff.

Terrible customer service experience. Called hotel before booking to confirm that they can add 1 person/bed to room. Twice they assured me that they would free of charge. As soon as I booked, suddenly the additional charges began. They charged extra $$ for 2nd person (apparently only 1 person allowed in this 450 square foot room with a king bed and 2 sinks), and extra

Nice hotel on a soft, sandy, uncrowded beach with gentle slope and waves for kids. Service was outstanding. Not the best pool design and cold, ahem, refreshing, but we didn't find a need to swim there with the beach so close. All rooms have a view of the sea. Breakfast was excellent as was dinner although expensive for the area. There isn't much within walking distance, with a couple of busier towns a short tuk tuk ride away.

Nice hotel on a soft, sandy, uncrowded beach with gentle slope and waves for kids. Service was outstanding. Not the best pool design and cold, ahem, refreshing, but we didnt find a need to swim there with the beach so close. All rooms have a view of the sea. Breakfast was excellent as was dinner although expensive for the area. There isnt much within walking distance, with a couple of busier towns a short tuk tuk ride away.

Fantastic hotel on beautiful beach. Rooms were spacious, well decorated and clean. The staff are friendly and accommodating. The only fault was the lift broke down. I would definitely recommend this hotel.

Lovely hotel, fantastic food and staff.beach in front of hotel😎😎

Lovely hotel, fantastic food and staff.beach in front of hotel

Great stay, great service. Thank you.

We got wonderful stay 6 nights at Shinagawa Beach. Amazing beach not to big hotel but nice suite about 50 sqm. Stuff always friendly and helpful but sometime forget order for service. Restaurant should have better meals but all in all wonderful stay. 4* to Shinagawa Beach. BTW. If you need driver go to next house there life Asela with family. He offer TUK TUK. Good price and very honest.

The hotel is situated on a quiet beach. It is a beautiful and relaxing location with stunning views. The room is basic, but has gorgeous views out over the ocean. The blinds aren't exactly blackout which made my son's nap a bit of a challenge. They were also in poor condition and had holes in them, not expected or appreciated when paying such a high rate. We asked for a baby crib as we were traveling with our 1 year old. This was accommodated. It is a hotel more suited towards couples, however they do have a high chair in the restaurant which we were able to use every morning for breakfast. The breakfast was great with a wide selection of hot dishes and fruit, yoghurt, cereal etc. All the food we did try was delicious and well presented. We were slightly shocked one night when the restaurant offered to make chicken breast and mashed potato for my son, and charged us significantly more than what our adult meals were priced at for the small child's portion. The food/drinks are highly priced at the restaurant so if you plan on being at the hotel most of the time, its probably cheaper to do all inclusive. Also, book your taxi to the airport with a travel company, if you arrange through the hotel, its triple the price. Literally. That being said, the staff were great and accommodating. They paid a lot of attention to our 1 year old. Overall we had a lovely stay.

The hotel is situated on a quiet beach. It is a beautiful and relaxing location with stunning views. The room is basic, but has gorgeous views out over the ocean. The blinds aren't exactly blackout which made my son's nap a bit of a challenge. They were also in poor condition and had holes in them, not expected or appreciated when paying such a high rate. We asked for a baby crib as we were traveling with our 1 year old. This was accommodated. It is a hotel more suited towards couples, however they do have a high chair in the restaurant which we were able to use every morning for breakfast. The breakfast was great with a wide selection of hot dishes and fruit, yoghurt, cereal etc. All the food we did try was delicious and well presented. We were slightly shocked one night when the restaurant offered to make chicken breast and mashed potato for my son, and charged us significantly more than what our adult meals were priced at for the small child's portion. The food/drinks are highly priced at the restaurant so if you plan on being at the hotel most of the time, its probably cheaper to do all inclusive. Also, book your taxi to the airport with a travel company, if you arrange through the hotel, its triple the price. Literally. That being said, the staff were great and accommodating. They paid a lot of attention to our 1 year old. Overall we had a lovely stay.

Great service and food. The Xmas Gala dinner was awesome. Will definitely be back!

Overall a good stay, great views from the balcony, right on the beach. Limited vegetarian options, expected more traditional Sri Lankan vegetarian options. If you are going to stay in the resort and eat at the restaurant than it can get a bit monotonous. Breakfast was great, no complaints. The room's DND sign only works if you leave the key in the room to activate the power, so probably want 2 keys for the room. Great resort for couples (every one else staying was also a couple). Not much to do in the area, apart from a village tour to see cinnamon production and visit the local turtle farm. The Spa was excellent, the masseuse did a great job relaxing us both to the point where we fell asleep. Overall, for the price it was a good stay. Would I stay here again? possibly, but if my budget allowed for it, would probably stay at the more well known resorts, they probably cost double what this place does, but i think food/restaurant options would be better.

Overall a good stay, great views from the balcony, right on the beach. Limited vegetarian options, expected more traditional Sri Lankan vegetarian options. If you are going to stay in the resort and eat at the restaurant than it can get a bit monotonous. Breakfast was great, no complaints. The rooms DND sign only works if you leave the key in the room to activate the power, so probably want 2 keys for the room. Great resort for couples (every one else staying was also a couple). Not much to do in the area, apart from a village tour to see cinnamon production and visit the local turtle farm. The Spa was excellent, the masseuse did a great job relaxing us both to the point where we fell asleep. Overall, for the price it was a good stay. Would I stay here again? possibly, but if my budget allowed for it, would probably stay at the more well known resorts, they probably cost double what this place does, but i think food/restaurant options would be better.

We stayed 3 nights and the hotel is of a very good standard. Service is great, especially the restaurant staff and chef. Directly backs on to the beach. The prices are higher than local restaurants as you would expect from this type of hotel, but the food was good enough to justify this. The only slight negative is that a handful of locals trying to get your custom hang around the beach so you will be approached immediately when walking on the beach, the hotel could have managed this better in the immediate vicinity of the hotel at least.

The hotel is a real getaway place - there is nothing actually near the hotel to spend time, but the hotel makes it all for you. The food was great, the pool was cool, all rooms faced the ocean, the service was exceptional. Cannot wish for more, will definitely come back!

The rooms, the surroundings, and the design itself is very nice. I was concerned about the pool being sort of indoors, but it works great as a retreat when it's too hot to be out in the sea.The vibe of the hotel is very chill and zen. Seemed to be mostly couples, honeymooners and older. Kind of atmosphere which kind of makes you feel like speaking in hushed tones. Overall it's a very relaxing effect, specially for people like myself who have a hard time chilling out and doing nothing.The Sri Lankan food was pretty good, but the western food was unsatisfactory. The dishes were sometimes inconsistent as I had a green curry that was great one night then terrible when ordered a couple of days later. Menu choices were lacking. During a 6 night stay, I often found myself going back and forth through the menu to find something that was appealing.The service was excellent. We were travelling with our 10 month old daughter and mostly ordered dinner to our room. The full menu was available at the same rate as the restaurant and would be brought up quite promptly with good presentation.The WiFi was terribly configured. They use a single SSID with two different passwords for the rooms and the common areas. This forces you to manually enter the password every time you move around. Can be fixed easily by them changing to two SSIDs, one for the rooms, and one for the commons. It was very frustrating.

The rooms, the surroundings, and the design itself is very nice. I was concerned about the pool being sort of indoors, but it works great as a retreat when it's too hot to be out in the sea. The vibe of the hotel is very chill and zen. Seemed to be mostly couples, honeymooners and older. Kind of atmosphere which kind of makes you feel like speaking in hushed tones. Overall it's a very relaxing effect, specially for people like myself who have a hard time chilling out and doing nothing. The Sri Lankan food was pretty good, but the western food was unsatisfactory. The dishes were sometimes inconsistent as I had a green curry that was great one night then terrible when ordered a couple of days later. Menu choices were lacking. During a 6 night stay, I often found myself going back and forth through the menu to find something that was appealing. The service was excellent. We were travelling with our 10 month old daughter and mostly ordered dinner to our room. The full menu was available at the same rate as the restaurant and would be brought up quite promptly with good presentation. The WiFi was terribly configured. They use a single SSID with two different passwords for the rooms and the common areas. This forces you to manually enter the password every time you move around. Can be fixed easily by them changing to two SSIDs, one for the rooms, and one for the commons. It was very frustrating.

Overall wonderful quiet modern hotel with great food fantastic staff and totally relaxing atmosphere

When I booked this hotel for me and my husband via Expedia, I booked a double bed but by mistake I pressed " one adult", the next day I paid attention to that and hence contacted the hotel to correct the mistake. The hotel said "it doesn't matter because you already ordered a double bed." When we reached the hotel, they said they gave me a single room because I was one adult. They didn't admit that we called them. They said they will charge extra money for the double bed. Eventhough we already booked a double bed. We kind of had a fight, they didn't even offer us to go and rest while we save it later even though we were so tired.They made us oay extra money and they said they upgraded it to bed and breakfast.The breakfast has no variety at all.Do not order sushi there. The maki's contained only cucumber or only avocado. They do not use sushi rice but the regular rice.

Nice view facing the beachRelaxing hotelRestaurant team is very helpful Nice seafoodAround 2 hrs and 30 mins from airport