Fantastic stay for a family gathering to celebrate the life of our uncle. Staff was incredibly accommodating. Rooms were well appointed and clean. We all stsyed in the annex house and were able to use the common area to go thru photos and belongings without interruption.

Really enjoyed the room and the property. Very easy to access via 28x (bus from airport directly to corner in front of hotel) + walking distance to CMU and a number of restaurants.

I didn’t not stay at the property. Was booked for me through Expedia to find out it was overbooked and I was left stranded and could not resolve the issue in time and costed me 3 times the amount once found a place on my own in the city. From what I saw from outside the mansions at fifth ave looked beautiful but could not experience it. Have used Expedia many times before but never experienced this issue. I feel a nice comp for part of the mess up would be greatly appreciated.

Breakfast was not very good. Service for breakfast was good.

The hotel was a fantastic look into mansions at the beginning of the 1900's. The woodwork and design was lovely, and the owners did a great job of converting it to a boutique hotel. There were a few quirks that probably could stand some updating, the elevator is very slow and doesn't go to the third floor, but for the money it was a fantastic stay in a beautiful atmosphere and we had a wonderful time. The breakfast and the bar in the evening was lovely also. Definetely will come back!

Really interesting hotel to stay at; I love the Victorian charm! The bed was comfortable and had a choice of three types of pillows to choose from. There is a small elevator to the second floor so one does not have to take the stairs. I was not impressed with the attitude of the person(s) behind the check-in desk, they did not seem to go out of their way to make your stay enjoyable. Definitely could have been nicer and more attentive. The king size bedroom could have been nicer with a more plush, inviting chair and a table/stand to place the small refrigerator on it instead of the floor! The TV was way too small for such a big room and the picture did not fill the screen but had a border around it. There was no coffee/tea, water station to bring a drink to the room and the coffee maker in the room, there was no complimentary bottle water to make the coffee/tea with other than using the bathroom sink water. UGH! There was no opportunity to buy snacks or drinks (maybe alcohol at the bar) so if you did not buy a drink while you were out, you would go thirsty unless a server overheard a conversation with the person behind the check-in desk and offer to give you tea service, which was very nice!

Enjoyed the stay. Close to things to do. The Mansion is really nice

I thought the receptionist could have been friendlier and more willing to answer a question. And I was disappointed that I wasn´t given a room in the main building, but at the house next door.