First of all, I must tell you than I am handicapped and require a walker. So getting around is not so easy. I was kind mad when the agent said I needed the license off my Car. No one else was in the Lobby. There were 2 employees. No one offered to help me. However after I went outside one of them brought out a pad and paper for me. If she went outside, couldn't she have gone outside to get it firsthand?? Ok so I let that go. When I went up to my room I was confronted with the photo I posted. See the dust. Filthy! So I called the front desk and found out the room had not been cleaned for at least 2 weeks because no one had stayed there. Now this is a handicap room. Do you think someone could have checked to see if it was clean? My last complaint is about the Bed. It was not comfortable at all. It was also not the same as the pictures provided on the Web sight. I expect more of a Wyndham Hotel. This certainly failed. I hope it is an isolated incident and not indicative of the new customer service. Another point that riled me is that the employee on duty offered me nothing in the way of compensating me for the lack of service. I didn't ask for anything, and I surely did not receive anything except for a "I'm Sorry". If you have mobility issues, This is not the place to stay!!

Each Thanksgiving I travel to the beach with my family and stay at a resort that meets a particular set of criteria. This year we chose North Padre Island over our usual destination. I looked for a resort to specifically meet my criteria: beach access, bar, breakfast, restaurant, and hot tub. Additionally, this year I was hoping to find one with a gym as well. When we booked this trip six months ago, it appeared to meet those criteria. Unfortunately, by the time we arrived, it fell far short. The beach access is fabulous and the outdoor bar is pricey but offers great views and seating. The first morning, breakfast was never put out and the coffee was from the previous day. A TAD more was offered for breakfast the following mornings. It was scant and they put it out late and put it away early. The restaurant/grill was closed for remodeling and from what I could gather, the hot tub hadn’t worked in months. The hotel is beautiful and has potential, but it’s rundown - carpet stains and tape in the elevator holding the panels on. The staff was friendly. I don’t think it’s laziness on their part, but rather lack of resources. I shouldn’t be charged a “resort fee” of $35 a night per room when I’m not getting the benefits of staying at a resort. We booked three rooms. We won’t be back.

It was ok. I was expecting more based on the reviews is why I chose this hotel. First thing I was welcomed by a cockroach on the table in which were suppose to eat which was gross. Second the housekeeper took out the trash and I asked for extra trash bags and towels, said she’d be back and never returned. Third bought food to heat up on the stove and it didn’t work. Breakfast might have been the only decent thing about this stay.

Enjoyed the stay, but the mattress was way too hard.

The room was not cleaned well. The room was shabby. The linens are way past replacement. The room was very moldy smelling.

It was very convenient for my needs

Stayed here many times never disappointed

Whenever we come to San Angelo (about twice a year), we try to stay here! The staff is so nice, and the rooms are clean and lovely!