Must be new owners. Restaurant closed. Breakfast choices are cold egg rolls, cold hashbrowns, spam on bread. No muffins, no yogurt, no bananas. Shoddy

Upon check in I was notified that the pet charge is actually per NIGHT not stay as stated on the Expedia site. The room itself was clean with limited items (no microwave, fridge barely cold even thou turned up), the carpet was disgusting. I understand a “pet room” but this was disgusting. When I mentioned it to the front desk was simply told I know. I paid $300 for 2 nights and this hotel wasn’t worth half that. The outside is green, the windows (beautiful view) were filthy so you didn’t want to look at your view. Sad to see potential with no up keep.

Very helpful staff and clean hotel

Within an hour of arriving, we decided to stay an extra night. The receptionist advised I book a second night on expedia and come back in the morning to confirm the extra night with the day staff. I did so and was told I needed to first move out of the room and move to a different room because the rate for the new room differed from my previous room. I suggested it would be easier for me to pay the difference. She said that was impossible but assured me our new room would be ready by that afternoon. This type of inflexibility and refusal to meet my seemingly simple request reflects very badly on the service level offered at this property. Moreover, not once was there an apology. Needless to say, we will not book here ever again, nor recommend it to friends.

Great view and great staff.

I like not the breakfast

Even though I had confirmed an additional day booking, when I arrived they stated I would have to move rooms for the additional night - not what they stated over the phone

Good

Someone had a nap on our sheets before our arrival and used the towels! We found also empty cans in the room recycle bin. The front desk changed our room promptly.

Beautiful location and views

Average hotel. It was nice that they packed a breakfast for the people leaving early on the ferry. The coffee in the lobby needs improving or someone made it wrong. It was terrible.

The ‘ocean view’ room we booked looked out onto a walkway with guests passing right by the window. There was no ocean view. The overhead lights flickered and didn’t turn on, so the room was quite dim for our late evening arrival. several outlets didn’t work as we tried to charge our phones. The continental breakfast included has been changed to a brown bag breakfast. The room was clean and beds fairly comfortable but not worth the price.

Outside view

Property is overpriced; over $850 CAD for 3 days. To enter the room one typically needs to jiggle the key card and it can take a number of attempts. No AC in room with only one upper part of one window that opens. The hotel will provide a small fan upon request. Good news is the room is quite large with a good view of the harbour. Convenient to some limited good dining out options. Easy to get to other towns and sights. Overall, needs a facelift.

We very much appreciated the service provided by Leah at the front desk. She went out of her way to introduce us to the amenities for visitors, available in the area.

Calling this a resort is a massive stretch. Close to ferry, but that is pretty much it. The staff we met were brusk and short with us. The place was very unclean, with multiple stains on the carpets. I would not stay here again.

Check in very efficient

I've stayed at the Quarterdeck Inn before and travelled to Port Hardy countless times to take the BC ferry to or from Prince Rupert. Compared to many of the other hotels whose names I won't mention, the Quarterdeck is heads and shoulders above them. It is clean, there is no mould smell, and above all it's very quiet. It certainly serves our needs as a travel hotel.

The young girl on check in was lovely. The lady checking us out didn't seem very enthusiastic about being there. Granted - it was early - but sometimes you have to pretend to be cheery when you're the face of the accommodation! My pre-ordered packed breakfast was not prepared with the others (we were heading out on the water taxi) but she helped prepare it quickly so that was appreciated. We had ground floor room and had to have curtains pulled all the time as people walked right past and looked into our room - last time I stayed we had a 3rd or 4th floor room and it was an awesome view. But overall it was ok and in a very convenient location to the Marina.

The carpets in the pet friendly room we were given were filthy, with what I believe were excrement, urine, and possibly vomit stains and probably should have been ereplaced 2 or 3 years ago.

This place was a great spot to sleep after a long ferry ride. If you have a pet and book on line be sure to call to follow up to make sure you have a pet friendly room. I did not and we almost couldn’t bring our pet to our room. But the lovely staff figured it out and in the end we got a pet friendly room.

The front desk clerk was very friendly and efficient. She had more than ten rooms to check in and she took her time to address each guest promptly and with smile all the time. Very well done.

Clean, quiet facility. Highly recommend

Dirty lack of maid service limited dining plastic glasses

The rug in our room was either very dirty or worn.

We had a comfortable stay, it was perfect for exploring the area.

This hotel overlooks a beautiful marina! The staff were attentive and welcoming! We especially appreciated the breakfast that was bagged according to our choices and available as early as 5 AM !

Was great!

Bed and room were comfortable. I assumed that refrigeratorator was working so I put food in it, however next morning I realized that is was not plugged in so I had to discard the food. Also the lamp in the corner by the window is not working.

The hotel seemed clean on arrival. When looking around the bed, I found socks and food that were not ours, so the cleaning could be better. The continental breakfast was very basic. The first day we did not get what we asked for as far as fruit and the second day we were told they ran out of muffins so it wasn’t much of a breakfast. There was also a food charge on our bill that I didn’t notice until after we had left that I’m unclear what we were charged for as we only had the supposedly included breakfast. I will say, there was a very helpful staff member on in the evenings and she had great suggestions of places to visit in the area and on other areas of the Island.

Very friendly everything was great

NIce to have a corner room and front desk assistant was very helpful