Everything was absolutely great, i didnt realize the resort was seasonal so that was a lil bit of a bummer but will absolutely go back.

Stayed for three nights and no one ever came to restock or clean our room. Breakfast that was included was really only bagels and cereal and very limited for someone with food allergies or diet limitations. I expected more for the price as it was expensive to stay at the lodge.

I loved the location of the Palmer Gulch Lodge. Closed to all the sights we came to see. Beautiful location and the property offered everything we needed - plus! Outdoor pool, pickleball court, dining, specialty stores- ice cream, pizza, fudge, wine/ coffee shop and a singer in the evenings. Plus horseback riding and lessons for the kids. We brought our 14 year old grand nephew and he had so much fun. The staff at the from desk was extremely helpful in reference to what up see and do. Thank you! Plus there was a free continental breakfast every morning. The property is pet friendly and did not charge extra for a pet. We had our cat with us and the staff was very nice to greet her. The lodge is showing its age in reference to our room. The room temperature was difficult to control and the heating /air unit was very loud. The bathroom light was connected to a very loud fan- not a separate switch so it woke everyone up if you need to use the bathroom - or makes it difficult to hear the TV if someone is in the bathroom. The sink is outside of the bathroom - so not privacy getting ready in the morning or night. The shower head was a misty spray and went everywhere and the bathroom sink was clogged. The rooms are old as well as the linens , blankets and bedspreads. The mattresses were okay but the pillows were very lumpy. Would I stay again? Yes- because of the location, staff, and amenities. We used the pool everyday and if was well kept and there were plenty of chairs.

Staff was friendly and the amenities are great.

The location is excellent and beautiful. The facilities have a ton of amenities, and great family features (pools, playgrounds, laundry, etc.).

During our vacation seeing Mt Rushmore and Crazy Horse, we stayed just one night at the Lodge. We wis h we would have stayed 2 to 3 nights. The hotel was amazing, the pool and outdoor activities was top notch, and the breakfast was super convenient and easy. We ended up booking a horse back riding activity (day of) and it was our kids favorite thing we did during our 10 day vacation. Our trail guides were super fun and engaging (both from Rochester >> one from NY and the other from MN). On our way back east from the Grand Tetons (we looped back to go to Custer which we did not see the first day we were in Hill City), our kids asked if we were going to stay at the KOA Lodge again -- they loved it so much. One thing to note, there were tons of Harley-Davidsons in the lot because this was duing the week of the Sturgis Rally. The Lodge offered a bike washing area for the riders which I thought was such a great and easy thing to offer. Loved seeing the extra effort.

Nice place but no phone service.

Such a nice setting. The staff is so nice. Our room was ready when we arrived. Lots of amenities for the entire family. Our room was clean and had a cute balcony. We will be back!!