Hotel location was convenient but the hotel was not kept clean. Breakfast was also not stocked and the girl working there didn’t seem to care.

This day the room was nice except for dirty dishes that were stored away the fridge freezer inside was dirty and the sink was stopped up no trash can was not in kitchen area but overall the stay was great!! Guest service was excellent

Great stay I will stay her again

Clean

Extremely clean and the beds were comfortable! Staff were also very friendly!

We are a repeater of this hotel. We like the room setting. It works for my family.

This was the first time we have stayed at a Home2 Suites hotel and we were extremely happy with this place. Most hotel rooms are too crammed for us since we are a family of 5 but this place was fantastic!!! The gentleman checking us in(his name began with an H) was extremely polite and informative. When we asked him a few questions, it was nice to actually get some detailed answers and suggestions. The breakfast was much better than your typical "breakfast included" servings. Well done. everyone!!!

Loved our stay here over graduation - thank you!

We chose Home2Suites West for two reasons: 1) It was close to the U Tenn, where we were part of a working dog study, which was why we were there, and 2) we were able to bring our working dogs to stay at the most welcoming dog-friendly motels in the area. About the motel: It is very convenient to both I75 and U Tenn (15 min from the building we were meeting at). There is a Kroger 2 minutes away, many restaurants within the same distance. About the service: Thank you Dave! You are an excellent manager. I called Home2Suites the day before to confirm the reservation and the fact that I paid and added my CC to the incidentals in case the friend who was staying with me with her working dog got there before me. He took care of me, was at the desk at 4pm when I checked in, was very friendly and accepting that we would have our working dogs with us in the room. Checked with us to make sure everything was good with our room. Our room, albeit on the 5th floor, (with dogs we always prefer 1st floor but the dogs are used to elevators so that was no big deal) was HUGE! It was clean, the bedding was comfortable. The kitchen was what we needed since we went to Kroger and got food to cook while we were there. The best part of the bedding was the pillows. There was a hard, medium and soft pillow. I'm a soft pillow person so having what I need is priceless. \We will be booking again at Home2Suites West even though we won't have our dogs with us.

Clean. Newly remodeled. Nice large room.

Large rooms and comfortable bedding. Great product for the price paid

Convenient location, plenty of restaurants nearby

Sofa bed mattress was not suitable to sleep on due to metal coils.

Convenient to highway, restaurants are in walking distance, friendly staff.

We ended up checking out after less than an hour and I walked across the parking lot to another hotel to book a room. Front desk staff was very nice, but the condition of the room was awful, far below what I expected from this brand. Crumbs on the floor and under the mattress, damaged furniture, a strange musty odor - a level of uncleanliness that is deeper than an off day.

Room given was not correct. Ended up in a small room with one queen bed instead of two queens. Room had several lady bugs? Very strange. Sheets were dingy. Loud construction by 7 am on a Saturday. They could not fix the situation and let me know I could cancel if I was unhappy. Will not book with this hotel again.

The gentleman that checked me in was polite and professional. The process was quick. The main lobby and room was generally clean. The door hang sign was on the floor partially under the sink area when I walked into the room. The wall as I walked into the room was scuffed with something blackish making it look dirty. The bed skirt was stained with something looking like coffee. The couch bed had a bolt or screw missing that made pulling out the bed difficult, but we made it work. The breakfast was good, but the food wasn't replenished as the end of breakfast neared, so make sure to get down in plenty of time for seconds, if you're a big breakfast eater. The beds were comfortable. The water pressure was good. The provided toiletries were nice. I like the mini kitchen area. The room was big enough for 6 people 14 and over in ages, which was awesome! The price was great! I would stay here again with my family of 6!

Hotel is nice. There were some stains on the floor in the room looked like it came from a cabinet because it was wilted. Other than that comfortable bed and nice spacious room. The problem I had was they charged me an extra $75 with tax which came out to almost $90 for my dog to stay. I was never told about this charge and didn’t see it anywhere before. I wish I had known about this secret charge because it almost doubled my rate. My dog is a 15 lb dog and we stayed for literally 9 hours. Even if the hotel is nice I wouldn’t stay again because of the charge.

Not Hilton standard and very much different from other H2S I have stayed in.

The GM Rebecca was very nice, she let us use the meeting room for a half a day without charging us! Nye was grear checking me in and recommending restaurants!! They forgot to give me a wake up call one of the 2 days I requested and didn't communicate the broken glass I accidentally did in the bathroom to housekeeping so I kept flagging them down to make sure they're aware of it!

It was easy to get too, and convenient to shopping and restaurants.

No problems with a late check in

Slick and modern with excellent customer service

Lost our reservation. Awful service. Hotels.com is the worst. Will never ever use them again. Ruined our trip and put us in a precarious situation. You had one job and you failed miserably. You should be absolutely ashamed of yourself.

The hotel is “pet friendly”, but it smells as such! We changed rooms but the odors persist.

Love staying at Home2 Suites because the rooms are spacious and the staff are friendly.

The room was very spacious with lots of storage. The kitchen refrigerator was not cleaned very well and had smears on the doors. The shower was clogged very bad and puddled in on the shower while taking a shower. The shower head was not secure and would fall when being used. Our door key only worked half of the time too. Overall, I would not recommend or stay at this hotel again.

New facilities, large rooms, comfortable beds, full kitchenette, great value for the money.

Receptionist didn’t seem familiar with the area

Everything was clean and nice. The breakfast is always great. The room just seem to have a little wear and tear on them, but always a pleasure to stay with home2.

Staff exceptionally helpful and friendly. Will recommend to friends and family

Clean and service was quick