When we got to our room our refrigerator was not working so I called down to desk she said she’d send someone up. My husband has medication that needs refrigeration and I recently had shoulder surgery and need to use cold packs. We w my out to dinner expecting it to be fixed and it wasn’t, they never came. Called the next morning, it took me going down to the desk to get someone to fix it. The gentleman Brian came and he replaced it and brought me one also with a little freezer section he was the Best!! I took m pacs down to the desk the last number got of our stay to have them freeze them for our trip home, she put them in their freezer for me and told me someone is on 24/7 so I could get them. I came down at 5 am when we were leaving and no one was around, there was a man waiting ahead of me too. We yelled in the back no one came for at least 15 minutes. This hotel is very poorly run. We go to Marriott’s a lot as a matter of fact we had just come from. AC Marriot in Asheville and our experience was the Best we were even given an upgrade on our room and paid 200.00 less a night. They also charged us for 5 nights of parking we didn’t use. I tried to call and get this taken off my bill at least C and they gave me the run around. Will definitely not stay here again.

The staff was great

Check-in was quick. Staff were excellent. Rooms were very nice and clean. Was a bit noisy around 10:00pm but didn't last long. Not sure if it was the neighbors out on the balcony. Overall an excellent place to stay.

Very good stay!

Parking was very far from the door. Whether in the structure or open lot. You better be able to walk to get your car. I thought I had booked a room with a view of the lake but our view was of catering tents behind the building. Some friends came to see us at 8:30 PM for a drink. I asked to sit at a table so the 4 of us could talk but the hostess refused saying it was only for food service and made us sit at the bar. Thus I couldn't talk to who was on the end. No one was eating at 8:30, the tables were all empty. The maid service was only once in our 3 days and we had to ask for it.

Really enjoyed being able to walk by the water on this property and enjoyed the balcony view. Bed was comfortable. Enjoyed our 1 night get away.

Property was beautiful

rooms were clean and staff very helpful

I spent almost 500 night for A balcony room. The curtains were ripped the bedside phone had ketchup all over it the shampoo and soap in shower was empty none of the sanitizers in the building were full and there were bugs and spider webs and dead birds all over the exterior of the hotel. I was so dissapointed

Loved the pool and the view was very nice

Was a quick staycation and everything was great, fast friendly service and the shoreline bar and grill was great-awesome cocktails and our server Giselle was radical!

The view from a full suite is worth the money alone.

It was very clean.

The shower in our room was amazing!! Very clean overall

We enjoyed the pool!

Beautiful hotel and great location !

the pool is not suitable for multiple people. the indoor pool is pathetic, and the local food is poor. the charge for parking is something the hotel should eat.

We loved our room with a view of the bay. Convenient to great dining and short drive to Presque Isle.

Beautiful stay- we are actually booked again for Labor Day. From staff to cleanliness - infinity pool Is a must see ( they should take down umbrellas for view of sunset) restaurant and service 5 star Only draw. Back bed hard and uncomfortable hubby work up with back out) will bring mattress topper next time

Had a great time. Love the infinity pool. Clean and great staff

Great place to stay

Excellent

Great stay very convenient nice environment staff was great room were clean!! Definitely will be back again!!

staff was very nice and room was comfortable and clean

Pleasant overall. Great views of Lake Erie. We were glad the towels were made in USA!

very good hotel and exceptional view of lake erie

Beautiful view of Presque Isle bay from the infinity pool. Amazing. Clean, newer , cozy beds. Staff awesome. Love the Courtyard by Marriott!

Nice amenities. Pricey for the area

Great spot

Wonderful location behind Presque Isle, view of the bay, great sunset, outdoor dining.

Incredible stay at this hotel. John found out we were eloping and took great care of us! The suite was wonderful and we enjoyed the on site Starbucks and restaurant as well.

Short and sweet, but wonderful. Room was great. Location was beautiful. Service was excellent.