We checked in on the Saturday 18th of May. We had a confirmed reservation for my wife, my 12 yo son and myself. When we approached the counter the receptionist said, 'ok, reservation for 2 people.' Straight away i showed my confirmation of reservation for 3 people. He had to call somewhere to confirm then he agreed. 'Ok, all good reservation for 3 people'. We proceeded to our room 912. 4 levels down from reception. There is no lift and the steps are uneven. The room had been closed for a number of days as the smell of dampness was evident. immediately we opened the balcony doors and turned the aircon on. the room attendant suggested keeping windows and doors shut as there are plenty of mosquitos. Anyway, we got changed and headed to the pool. gorgeous on the pictures. The top pool 'Swing pool' small and has 4 different levels in only 1 part of the pool you can swim. However, plenty of broken tiles. we even played puzzles with the loose broken tiles. the other pool at the bottom 2 levels down from the swing pool, is extremely cold. we could not get in. we got back to the room to get changed to go for cocktails at the pool and i realized the extra bed had not been delivered. we changed and went to the bar, asked for 2 cocktails and a mocktail. halfway through the cocktail, i asked the bar attendant to check on our extra bed which had not been delivered. Bar attendant called the reception and said that 'i had not paid for the extra person's booking and if i wanted an extra bed i

The foresty part, the environment. Thats basically it. Besides the typical niceness of balinese, the food there is atrociously priced for a small quantity. We had to go to Ubud to get food from there. Morning breakfast, try to be the very first one or youll be waiting at least an hour, while you're hungry in the morning. When you ask them, they will keep saying yes it's coming, but even after 30 mins no show. This is with just 2 other couples besides us. We stayed for nearly a week, it was the worst decision. If i knew their restaurant pricing was alot i.e 120000 for nasi ayam etc i wouldnt have gone. For such mediore taste. Never going again ever! Oh and also being there, i have had all of my allergies triggered, which didnt even happen in kuta not sure what they use. Plus there's burning nearly every day and no proper place for smokers so you sit with smokers while eating. Bleugh. The only got thing is the nature, pool and room. Thats it.

what stands out for the resort is the attentive staff working in the restaurant. they were very helpful and accommodating. they even provided a service recovery due to an order not being cooked to satisfactory. that does not mean that the food was but, it was delicious. the cleanliness in the room was borderline poor as the sheets were lipstick-stained. i did indicate to change the sheets but it did not come to pass. there weren't cups provided in the toilet for brushing of teeth. the pool water is murky and seems to not be treated regularly. overall, the hotel seems dated and in need of refurbishment. however, i have to reemphasize that the waiters and food on the other hand were top-notch. it was because of these positives, that our stay was not a bad one.

Literally perfect! The best stay I had in Bali. The staff were so friendly and always on top of everything, literally felt like a spa and resort type place. Around the hotel there is really nothing to do but the hotel provides so many services like breakfast, lunch, dinner, a pool, and a spa. A must go to hotel!!

Excellently presented villas. The staff were fantastic, couldnt do more to help. The shuttle to ubud made commuting between the two very easy. The cooking class was great fun and would certainly recommend it.

Excellently presented villas. The staff were fantastic, couldn't do more to help. The shuttle to ubud made commuting between the two very easy. The cooking class was great fun and would certainly recommend it.

Our travel agent booked this hotel for us for our honeymoon in a private pool room. We were so looking forward to our stay here as the final 5 days of our honeymoon. 2 days before we arrived our travel agent received an email from the hotel saying that they didn't have room for us for the full 5 nights and that they were going to move us three days into our 6 day stay. This was going to waste one whole day as we had to pack our bags in time for check out, move to a new hotel and then wait for check in when we should have been hanging out by our private pool. Our travel agent spent hours on the phone with them to no avail. In fact we were downgraded from the private pool to the Deluxe room for the final 3 nights rather than being moved. Our travel agent had told the hotel to offer compensation but they didn't want to. In the end we were given (because we insisted) a rather disgusting set menu for dinner and a massage each which was nice but certainly didn't account for the difference in room price. What's worse is that our travel agent spent hours trying to find us the perfect hotel for our honeymoon and we decided this once looked like the best choice. So we wouldn't have known about the hotel if it weren't for our travel agent at all, but the hotel then blamed our travel agent for the fact that they had overbooked because they didn't want to take the blame or responsibility themselves. Simply terrible, and a horrible end to our Bali experience.

Our travel agent booked this hotel for us for our honeymoon in a private pool room. We were so looking forward to our stay here as the final 5 days of our honeymoon. 2 days before we arrived our travel agent received an email from the hotel saying that they didnt have room for us for the full 5 nights and that they were going to move us three days into our 6 day stay. This was going to waste one whole day as we had to pack our bags in time for check out, move to a new hotel and then wait for check in when we should have been hanging out by our private pool.Our travel agent spent hours on the phone with them to no avail. In fact we were downgraded from the private pool to the Deluxe room for the final 3 nights rather than being moved.Our travel agent had told the hotel to offer compensation but they didnt want to. In the end we were given (because we insisted) a rather disgusting set menu for dinner and a massage each which was nice but certainly didnt account for the difference in room price.Whats worse is that our travel agent spent hours trying to find us the perfect hotel for our honeymoon and we decided this once looked like the best choice. So we wouldnt have known about the hotel if it werent for our travel agent at all, but the hotel then blamed our travel agent for the fact that they had overbooked because they didnt want to take the blame or responsibility themselves. Simply terrible, and a horrible end to our Bali experience.