The room wasn’t completely clean when we checked in, we had to borrow a vacuum to clean up debris left from prior guests. The staff lives on premesis but nobody actually staffs the front desk. You have to ring a doorbell & bother them anytime you need something. Since the pool is under lock & key anytime you want to use it you must sign up & ring the doorbell & get the key & the staff just doesn’t seem to want to be bothered. Nobody was rude, but for what seems like a small family run business they don’t seem very happy to be there. The place would be so much better if they would just allow everyone to use the pool without the hassle. Oh and they leave their dogs in a fenced area outside all day & anytime someone walks by the bark like crazy. So forget trying to take an afternoon nap between activities.

Management is quick to resolve any issues. Check-in hassle free.

Room was dirty. Shelf with coffee pot had dust thick enough to write your initials. Outdoor furniture was too dirty to use. Floor in bath and sink area was dirty, Towel used to wipe it came up black. Bedside lamp was broken, socket hanging off base. Owners little dog yapped constantly day and night. One and done, never to return.....

In short, the room I stayed in was pretty gross. The whole room smelled very musty AND I could also smell the gas from the furnace; the floors hadn't been vacuumed or mopped and there was dirt smudges all over; the toilet hadn't been cleaned and there were marks inside the toilet bowl as well as the seat needing to be wiped down before I could use it; the toilet paper roll I was given had water marks on it like it had been dropped in a puddle and dried out; there was old food left in the fridge; the countertops hadn't even been wiped down, and when I put papers down on the counters they got grease stains all over them. I alerted the office my first morning and asked that they clean the room while I was out for some meetings before 11am. When I got back, nothing had been done and the gentleman at the front desk just said that he had alerted his cleaning crew. I had to work from the room for the rest of the day, so I told him it was too late. The cleaning lady did come by and was very apologetic and very kind, but the gentleman at the front didn't seem to care at all. I hope that this was just an oversight and the room accidentally got skipped for any cleaning beyond fresh towels and sheets, but still, I will not stay here again.

Excellent value for money. Convenient location for Snow Valley. Bit of a drive for Snow Summit/ Big Bear, especially if a snow storm hits.

The inside of the hotel room was adorable but was cold. The fireplace was an electric heater but did not generate enough heat to warm up the small room. Bring your heaters. There was not enough parking in the parking lot. Add more parking and another heat source and our stay would have been pleasant.

Wife and I needed a last minute room overnight on the mountain. Usually this means sacrificing quality for a fair rate. Not so with the Giant Oaks Lodge. We hadn't stayed here before, but we enjoyed the room and the service so much we will stay again. Thank you Bryson for taking care of us and accommodating our oversize parking needs.

Great amenities,close to everything in the city,fast convenient check in.