Our stay was definitely one of a kind! The hotels is on the pricey side but you get what you pay for. We love the hotel and the amenities that it has to offer. One of the showers coming out from the beach is under repair, as well as the deck around the pool seems like it needs replacing but besides that everything else seems to be taken care of. Dinner and lunch options are really good BUT a bit overpriced at night. The theme night of Mexico was not that great as the menu descriptions did not match the food but besides that night, everything was tasty and fresh. The breakfast is definitely worth it so try that! The little town near by Brasilito and Flamingo had amazing restaurants but our beach was the best! We love that we always had access to golf carts for transportation and valet parking was fast, if you rent a car, which I recommend to do. The welcome drink was a small touch that was really nice and our room was amazing! Be prepared to walk and enjoy nature!

The property is big, quite, and very private.

Definitely one of Costa Rica’s top luxury resorts. The only thing missing was more days. Fantastic beach, pool (Wet Deck) , restaurants and Spa. We’ll be back!

Excellent place to stay

Warm and friendly staff, very accommodating with any requests. Beautiful Beach with soft sand and warm waters. Loved the beach food and beverage service. Very pleased with this hotel! Our room has great view. It is tucked inside conchal reserva so we never left hotel other than a private boat trip.

It was an absolutely beautiful property. Views of the ocean were amazing. Our suite was so nice with a huge balcony right at the edge of the forest and ocean. The staff were phenomenal - special thanks to Ayeisha for all her great help with the logistics of celebrating a birthday in my group. And a big thanks to Eric at the front desk for taking great care of our check in and out, and to Gustavo and Alex and Daniella for all their great help as well. We especially liked the Peruvian buffet in the Cocina de Mercado. The only issue during our entire stay was the heating for the hot tub at the main pool area was not working. Otherwise, we had a wonderful time and would definitely come back for another stay!

Exceptional hotel. Beautiful grounds. Excellent service. Great food.

Loved it

I would not recommend this place to anyone. I stayed at Westin for 4 days before I stayed in w Hotel. The prices were double at W, but the service were not even comparable to the Westin. Staff here is not very friendly. Everything is pricey. Food was ok. And there is no one to help at the beach or help the activities.

Lovely stay and friendly staff. Highly reccomend the floating breakfast which includes a lot of options and can easily feed 4 people. The oceanview room was amazing and the grounds and beach area are clean and stunning!

The W is an absolutely beautiful property. The staff go above and beyond to make sure your every need is met while on your trip. The room was not only immaculate upon arrival but daily they made sure the room was spotless. The only downside is no entertainment in the evenings on property and not many dining options. We had to go to the Westin to eat dinner but not a big deal.

This is just a beautiful property on one of the nicest beaches in the world. We loved the fact that the surrounding area is a nature preserve, and even the beach area felt unspoiled, even though the pool and a restaurant were 100 feet away. Very well planned and designed. This allowed for abundant wildlife around us - monkeys, parrots, etc.

Very secluded. Very clean

Gorgeous property

Incredible experience! The people were so kind, helpful and professional. They made every experience feel effortless. The beach is exceptional - beautiful white sand wity warm ocean water (down the beach a little ways at the Westin the beach is composed of more small shells - although it’s all gorgeous). The food was very good with diversity in the menu. It was expensive but I was expecting it to be worse relatively given others reviews. Food was expensive everywhere. We were there in April and I will say it’s very dry, not tropical feeling but the grounds are beautiful. Would stay here again for sure.

I didn’t like the room layout, and I didn’t like the fact that we had to prearrange taxi service through the hotel - at a premium price.

Beautiful luxury hotel. Excellent service and friendly staff. Highly recommend!

Amazing team great vibes pura vida

The property is 5 star - the service is not. Pros: -The Golf cart guys, including the one standing there arranging our rides were absolutely excellent, friendly, prompt - just perfect. -Housekeeping was excellent as well. -A birthday celebration was really over the top, however, we think it was a way of making up for the next category. Cons: -Let's start with the annoying 'security' at the entrance. Our daughter lives minutes from the property and came to visit daily via uber. We would always give the front desk the requested info and they would email it to security. 3 days in a row, the main guard claimed he didn't have the email and would refuse entry - it was asinine! Finally, the front desk told him to put her on the automatic list through the end of our 5 night stay. It was a nightmare! -There is only one restaurant for breakfast and when you go there, they seat you and automatically tell you that the server will bring your coffee etc and then help yourself with the buffet. What they don't mention is that the buffet costs $84 per couple and that you may prefer to order breakfast from a menu. -Upon checkin, they run your cc for $2500, no big deal. But what was a big deal was they ran it a second time for $1K when we only had $650 in charges. It took us hounding them once back in the states and 13 days to fix their screw up. There were several other issues - no room to expound. Never again!@

Beautiful property! But what really stands out were the staff. They were the absolute best! From the freindly welcome ambassadors to checkin, everyone was super helpful and freindly.

The property is beautiful and staff are very nice. Only down side was the food options. The food was just not that good. Also, I wish they utilized the beach more. They provide beach chairs upon request and drink/food service upon request. It would be very helpful if they had the beach chairs already set up with full service. The beach would be utilized more as its beautiful!!! Also, this hotel should provide live music/DJ passed the 9 pm. Everything seems to die down after 9. So if you are looking to stay up and have fun, this may not be the hotel for you as it’s more quiet and leisurely. Otherwise, the property and the rooms are beautiful.

The staff and property grounds are excellent. Room size and lay out not good. Lobby is comfortable but not cozy. Dining options are limited and food is sub par with mostly american fare. The buildings are concrete and metal, do not give a cozy and comfortable feeling. Overall not a good value for the exorbitant rates they charge.

We had a fantastic stay at the W. The rooms are huge and the bed was very comfortable but what makes it incredible is the staff they are so kind and helpful. Thanks in particular to Carlos at the bar and the cart driver who we can’t remember the name of but helped us to find a Fiesta!

this property is clean !!!! the food is amazing, and the staffs are so helpful. i had my food made each time without salt and no sugar in my drinks and every time it was made with no hesitation. i love this resort and would definitely revisit.

Amazing hotel. Best resort I've stayed in anywhere. The rooms were amazing, the whole vibe of the place being indoor/outdoor was gorgeous, the staff were so kind and generous with their time, the beach was beautiful. We just had such an amazing stay. Would highly recommend. The hotel was really flawless.

The W is a beautiful well maintained property. Our well appointed room had an unobstructed view of the ocean. The staff was wonderful and helpful. But, the ability to access the Reserve at Playa Conchal is maybe its best attribute. It's such an amaizing beach with just a few fellow guests there to enjoy it. We are already planning our return trip.

Beautiful and peaceful

Nice property, but not quite W quality. Food is okay, but way overpriced. Breakfast has poor protein options. Staff walked inside our room while we were there without knocking twice, which was actually quite terrifying. Love Costa Rica, but will stay elsewhere next time.

Beautiful pools and beaches

Excellent I will stay there again

I don’t know what was better the food at every restaurant, EVERY time or their extremely friendly staff! The staff was friendly, welcoming and knowledgeable from start to finish. Only issue is one of the bartenders at the living room seemed to take advantage of my tipsy side. Because when we checked out, I noticed he charged us for premium cocktails, though we asked for the all inclusive alcohol and cocktails. That’s not fair and a total scam!

Spectacular beach and great people. Food is extra special as well. Wonderful place and a perfect stay.