Visible mold on the walls of the shower. The check in process was fine but the hotel is sub standard. Honestly a 2/10. I wish we had not stayed there at all.

A VIP hotel on this site but not sure why? It’s not a bad hotel but there was certainly nothing special about it, many more cheaper hotels on offer that are just as good if not better. Very dated decor & staff not particularly friendly.

I would have given the hotel five stars if I had a better check in. The guy checking me in acted like I was making up a free beverage as part of the VIP deal and when I asked him if I had to pay for drinks in the minibar, he said YES. So I bought my water for three days and at the check out found out that the minibar was free for me :(. The gentleman who helped me the most and was so kind and patient was Lyonnel! He gave me a few bottles of water after I checked out because he felt bad that I did not use the minibar. His recommendations for restaurants and places to see were top notch!

Location is amazing. Rooms are nice, ac works great. Nice soaking tub. Staff are all friendly and helpful!

The location and staff at the Normandie were excellent but I'm afraid I couldn't really say that my experience lived up to the four stars on the wall by the entrance. My room was not a four-star room. We all know that hotels only display the best aspects of the property, but on this occasion the difference between what was offered in the pictures when booking, to the reality, was rather misleading. It was cramped; the wardrobe was a kind of battleship grey, the door was a bluer shade of grey and the door to the bathroom (which itself was modern and stylish) was a sort of sickly cream that nevertheless went well with the tired wallpaper (the colour of which was a sort of off-nicotine). The floor sloped. I wouldn't put the breakfast as much more than adequate and I've certainly had better at lower-rated hotels. One of the reasons I chose this place was because of its high rating. I caught a glimpse of the room next door and it was indeed light, modern and airy as promised. So maybe I had bad luck. But the hotel didn't appear to be full so I'm disappointed they ended up giving me such a poor room. If I stayed again (and I wouldn't rule it out), I'd certainly enter into some kind of negotiation to make sure I wasn't allocated room 309 and wasn't going to end up feeling, frankly, a bit ripped off.

Nice hotel is great location with excellent and friendly staff. Very close to walking tours and main attractions and opposite the tram station which is a very cheap way to get to and from the airport.

Clean& comfortable . Great location. Friendly & professional staff.

Classic older hotel, great location, wonderful staff!