My stay was good there. I arrived at the rental which I booked a 4 Bedroom executive with a game room with pool. Which is more money than the regular rental. I sent a message on the night of arrival. I got no respone. I again sent another message the next day as well and also called the property manager no answer. So I contacted Expedia they tried calling no answer. Expedia sent an email. I ask them to see if I can get a credit of some type since the rental was not as listed. They replied back to Expedia that there is a game room in the club house which that is not listed in the amenities. And that I could not get a credit for the unit not having what they listed in the posting and pictures for the rental. I got an email from them thanking me for my stay and again I sent them another message that they still have not replied to. I must say this was not the way to handle the situation but this rental company doesn't response to your concerns.

very nice house

On the site the home was advertised as if it was in the Champions gate community and it was not when I pulled up the house was not as it was advertised online the walls were dirty the house was very small the furniture was old and raggedy the carpet was dirty as hell the beds were old the kitchen was filthy the vents had so much dust on them it was ridiculous I tried contacting them to let them know that I want a refund for my state or they need to find me another home to go in they did not return any calls or refund my money I left the day early and I want a full refund for my stay I came there because it was my daughter's cheer competition in Tampa and we decided to stay in Orlando because they have better things to do with the kids but I regret it that very quick they need to remodel this home and then not only that a big black bear was on the same street I was on I was so scared my kids could not even play outside we did not get in the pool it was terrible

Everything was lovely! The house was gorgeous and relaxing i felt right at home:)

It was amazing just like the picture

For the price was good had a pool lots of bedrooms bathrooms washer and dryer old and dryer did not work but they had them dishwasher seemed old and dirty but worked had all cooking supplies which was good carpet had lots of stains for the price was not that bad

check in was okay until i found a dryer full of towels that the maids didnt fold and put away and then from sunday through thursday there was a big issue with the smoke detectors they kept going off every 20-30 minutes and i tried to call i couldnt reach nobody i left messages and finally on the day before i leave somebody comes out and fixes the alarm so literally the whole 4 days i got hardly no sleep then i was told by expedia that all my fees were included i ended up having to pay an additional $97 and then the pool was not heated it was freezing cold but they claim the pool was heated so we hardly could use the pool due to no heat in it but other than that it was a good stay

Good location, but in the need of some updating.

Everything was nice but when we arrive no internet or tv till the next day . It was off

My kids enjoyed being able to play in the pool and the house had plenty of space for the 5 of us so they had a great time m, the house was in a gated community so u would think our rental car was ok parked outside but it wasn’t someone tried to break into it and did damage to our rental car

I really did love this property a lot!!! I don’t think the heated pool was on that I paid for but everything else was wonderful and clean

I liked the area Close to Disney House was terrible had a smell from the carpets. 1 shower was broken We were 5 people with only 1 working shower for 6 days of the 10 They need pest control for the giant cockroaches Never again

There was no walk in shower. I reported the phone and WiFi out of order via email. The emailed back and said to phone the matainence people. The phone was out of order! The address for the rental company is a jewellery shop? On the plus side the villa was clean and in a good location. The pool gets the sun in the mornings and afternoon which was OK. But there was no safe in the property. Booking with Expedia was a nightmare best avoided.

When we arrived house was a mess dirty from the previous renters. Staff was hard to get in contact with. When I finally got in touch with someone the lady was very rude and hung up the phone all because I was getting loud. When she should of felt my fustration. We arrived 3am to a completely dirty house bed was not made when the cleaning people finally came it was 1pm the next day. However the cleaning man did an amazing job! Very very unacceptable 830 Sussex Drive was the address. We couldn’t heat the Pool cause they stopped answering our calls

When we got to the house there was a whole other family there. After almost 30 minutes we were sent to another home which you can tell no one has been there to really clean it. The house was dusty and the pool area was horrible. No wifi and no one at the office to contact about it. I normally have nothing, but nice things to say, but this time I was very disappointed . And on top of that my deposit was never given back to me. The pool Table in the game room was broken and sticky. The Air Hockey Table was missing pieces. The house was dusty and full of ants. We spend most of our stay cleaning and killing ants. The Pool area was full of dirt and just looked abandoned .

When we got to the house there was a whole other family there. After almost 30 minutes we were sent to another home which you can tell no one has been there to really clean it. The house was dusty and the pool area was horrible. No wifi and no one at the office to contact about it. I normally have nothing, but nice things to say, but this time I was very disappointed . And on top of that my deposit was never given back to me. The pool Table in the game room was broken and sticky. The Air Hockey Table was missing pieces. The house was dusty and full of ants. We spend most of our stay cleaning and killing ants. The Pool area was full of dirt and just looked abandoned .

Horrible host! They got you settled in to the house then you’re on your own. House has no internet or the internet login info was wrong. The whole entire house of 6 bedrooms 4 baths for rent and there’s only one torn up bath towel and 1 worn out hand towel. I text the host and she never responded. There were bed bugs on pillows and blankets has yellowish stains we have to wash them. And there were ants inside the house too.. I’ve rented many vacation home and this is the worst

We were looking forward to the house as the photos looked nice and the pool in the backyard looked nice as well. The day before we arrived, we were assigned the address and had to pay $97.00 for the “resort fee.” Fine, no big deal. When we got the address, the property was in Davenport, FL not the Kissimmee area we booked. This was inconvenient but still thought it would be okay as the photos of the property looked nice. We arrived at 4:45pm local time. We walked in and immediately noticed the walls were badly damaged, poor paint jobs to cover up scratches, the tile floors had cracks. The living room had disgusting furniture, stains everywhere, the carpet in the living room was riddled with stains. The television in the living room was a 20” tv with no remotes that worked. In the entertainment center there was a plastic cup with water in it, looked like it was missed during cleaning. There was a comb next to the plates on the kitchen table. We went to the bedroom and saw the comforter was stained with white spots and Then we saw bits of scrambled egg on the carpet in the bedroom. The blinds to all the patio doors were busted, they wouldn’t open or shut. We went to the pool (enclosed with screens to keep bugs out). The screens were falling down. No covers on the pool filters. Upstairs bathroom had mold growing. You had to pay for WiFi, but nobody answered the phone to buy WiFi. We left. Never was refunded for the resort fee. Management blew us off. Absolutely horrible. Gross.

Family enjoyed the stay overall.

We stayed at one of their properties on Tall Grass Place. It was a nice house, decorated in 90's decor but we didn't mind as we weren't there for the style. They had everything a family could need, even a high chair and playpen. We didn't need those items but I thought that was very considerate of them. The pool was clean, the air worked and the beds were what you'd expect from a hotel/rental. We had a good time and would stay with them again.

This home was one of the worst experiences ever. The access to the house was easy. However, we arrived at the home pretty late, and we're exhausted. When I went to lay in the bed i found dead bugs allover the box spring and mattress (mostly every room). i called the number given on the binder to let the owner know, and the trip went left from there. The owner (who wouldn't provide his name) told me those bugs were harmless and he will not call any out to clean them up. He told me if i had issues to take it up with the third party i booked through. i was so tired I didn't have the energy to debate the house conditions with him. i asked if he could turn the jacuzzi on he said no, you need to pay extra in advance to use this part of the home. That's crazy!!!!!! Also i booked through Expedia & that option was not there. There were no wash clothes in the home only towels. The house was very old and outdated. The house was super hot & the owner has a sign over the Thermostat that says we are not allowed to touch it or well be fined—too many rules. I would never recommend this place.

This was the WORST stay I have ever had ! We could not swim in the pool , house was dirty , and also no communication from owners to fix issues what so ever . Pool screen was ripped so it was a countless amount of bugs EVERYWHERE pool was extremely DIRTY ! Such a unpleasant experience and bed in master bed room feels like card board ! Lots of dirty dishes in cabinets and house smelled like fish upon arrival . When I called owners and property management they did not respond . The property management company accidentally butt dialed me back and was super unprofessional when confronting about ignoring my calls but accidentally butt dialing me gossiping !!! RUN ! Don’t book here save your money !

This was the WORST stay I have ever had ! We could not swim in the pool , house was dirty , and also no communication from owners to fix issues what so ever . Pool screen was ripped so it was a countless amount of bugs EVERYWHERE pool was extremely DIRTY ! Such a unpleasant experience and bed in master bed room feels like card board ! Lots of dirty dishes in cabinets and house smelled like fish upon arrival . When I called owners and property management they did not respond . The property management company accidentally butt dialed me back and was super unprofessional when confronting about ignoring my calls but accidentally butt dialing me gossiping !!! RUN ! Don’t book here save your money !

Dirty place has flys inside property and garage ,pool dirty bed clothes smell no recomend

House is not as it looks in the photos. We killed 2 big spiders witch means house hasn’t been properly cleaned. I have pictures of the two spiders if they are needed.

House is not as it looks in the photos. We killed 2 big spiders witch means house hasn’t been properly cleaned. I have pictures of the two spiders if they are needed.

I would N E V E R recommend staying at this property. This rental property is complete false advertisement. The pictures are NOT where you stay. The furniture was outdated. The TVs were old box style TVs. It was 90+ degrees outside and the temperature cannot be no more than 78. It has to be set on cool which is NOT AC. The pool was dirty. The sheets and towels were OLD and dingy. There were no face rags. They charged $287 for “smell of smoke” when no one smoked in their property.

Carpets were filthy pool was a nasty hot tub was broken nothing here works beds were awful to sleep on

This property needs a lot of updates and fumigation. The beds were very uncomfortable and there were bugs everywhere. The pool was great and the location was perfect.

This property needs a lot of updates and fumigation. The beds were very uncomfortable and there were bugs everywhere. The pool was great and the location was perfect.

I like the fact that it was very spacious and had enough room for the kids to be able to enjoy themselves...

We booked this house for a long weekend getaway with our family. Wanted a place to relax with a pool and a kitchen to cook our own meals. When we got there the nightmare began. The first thing you notice is the smell of the house( moldy and old). The house is big and there is a pool and a kitchen, but absolutely not cleaned at all. The kitchen appliances did not work. I had to put the microwave for 8 minutes when trying to do popcorn. the stove is really really old and was not working so cooking was very limited and our plan of cooking meals was gone. all utensils and pots were very dirty and old. When I went through all the bedrooms to see the beds( omg i was terrified) 2 of the kids beds had blood stains on the sheets and the carpets in the rooms were very dirty. Bathrooms and also bedrooms had bugs (spiders, roaches and bees). We tried contacting at that time the owner or rental office but it was late and the emergency # was not working. So after washing all the sheets myself we finally went to bed but started to realize the A/C as not working, what a nightmare of a night. It was soooo HOT and we had no way of fixing it ourselves because the a/c monitor is under a locked box and no key around it. Tried to call again that night and in the morning and nothing, no answer from owner, then I contacted Hotels.com and they couldn't help much because the # they had was not a working # either. It was a very uncomfortable situation all weekend. PLEASE DO NOT RENT THIS PROPERTY! BAD