Staff was very helpful and the apartment was very clean and modern. Free shuttle buses to gondola, dinner was very convenient, especially in the cold!

The staff was wonderful and they really try to help me meet all my needs. For most part, Nisade (property mgmt) was very good. Stayed 4 days and I really wanted to like it, but quite a few issues with the property: my single room was connected via a locked door to the neighboring - bedroom, but the door didn't stop the sound and I could literally hear every little word they said next door. the gap between the door and doorframe/floor was too large to fix. thank god the staff let me change rooms to a studio, not connected to any other room. The heater made a loud buzzing sound, like a muted blender, about every 10-20 mins for a few minutes. they couldn't pin point the source and I didn't want to bother with it, but its loud enough to hear when I recorded it. heater blows directly on my head while sleeping, so I had to turn it off at night. yes, even after I adjusted the vents, it still hits my head. breakfast was disappointing. I just come from a week at Chalet Ivy with excellent breakfast buffet, so it was def a letdown. Ate one "Japanese" breakfast and didnt do breakfast there again. I hope they get better food. Suggest putting scraper/brush outside of ski storage so we can brush snow off the equipment and boots. The complementary bus is very crowded. not pleasant. The staff ended up drive me up to the lift in their van. Again, the staff like Ruby, Reo and the manager made the stay welcoming which compensated for the otherwise poor experience.