Great

Expectations from website were not met.

Great location, friendly staff and nice room.

Was not there for spa services Can’t comment on those. Older property. Clean but very small bathrooms. Not large rooms. Very firm mattress, for good or bad. Restaurant on site has very limited hours. Great vue of water in front of property. There was a nice multi purpose trail with access to beach and centre of town across the main road but no crosswalk to get to it. Dangerous to cross.

Ok

There was a strange chemical smell - stronger in the hallways but still very present in the rooms. The rooms had all the amenities exoected, just a bit dated.

Check in went smoothly, staff are lovely. The room was nice and a good size. We liked that they have beach towels, beach chairs and parking passes available to guests. Staff were nice but management, not so much. There is a sign warning that you will pay for towels that you stain. The towels are small, feeble, brown and blue towels worth next to nothing. Maybe better to not provide them if it winds you up that much. Next - upon checkout, someone on a motorized cart who had been watching us pack the car, raced over at 11:03am, curtly tapped his watch and asked "are you checking out?" After we stated the obvious, "yes", he raced over to another guest who was also packing his car and threatened a late check out fee! Management needs to remember this is hospitality and not the military.

I was not given a final receipt for the booking. I was told that your company - Hotel.com would email it to me. I am not happy that I did not receive that final receipt. I do not plan on booking through your company in the future