To start the cabins appear to be new and the concepts are beautiful. The shower head was a nice rain maker. They did appear as though punch out was never completed as there are still unfinished construction items such as screw pops in drywall and can light holes where a different size light is installed. When I arrived, the number I was asked to text for better check in apparently wasn’t for that at all. I had no assigned cabin. I called a different number to which the manager answered promptly. He assigned me a cabin which was never cleaned. Hoping “all hands on deck” would be the solution, instead a single cleaner was assigned to which we eventually left after waiting over an hour. I asked for a call when it was ready which never occurred. We returned to the property later in the night. It was cleaned, but not vacuumed. While our stay was pleasant, the uncleanliness of the residence was a turn off. Dog hair abundant. If they are going to allow dogs on site, they should at least vacuum or offer non animal rooms. This place has great potential and was still a spacious beautiful cabin, and perhaps my experience was the outlier. I typically don’t leave negative reviews, but hotels.com has been null and void during this process. No way to contact them and they do not stand as a guardian to your booking or money spent!

The trip was very good. The room did have a mini fridge and i microwave which helped with leftovers that i had. My biggest thing was that the ac was not the best. I went to be a bit hot every night and didnt know who to contact to help with that. Besides that i enjoyed my stay.

It was great to find a hotel close to Asheville that had water and power. They have a restaurant on site with a great bartender. Food was delicious. The area is still torn up with a bunch of downed trees, but the main building was clean and quiet. Check in was a bit of a hassle but the staff there was quick to help. Will certainly stay there again as I am working the hurricane damages and will be back.

This place is the definition of being catfished. It looks beautiful and higher class. When checked it remotely and it stated we were on the 1st floor. My wife has a knee injury so when we saw room 1## we were pleased until we checked in. What they failed to mention was the “first floor” is really in the basement with no elevator. We finally baby stepped my wife to the room and called about switching rooms. My wife was sitting next to me on the couch when she lied and stated she spook with her and she knew it was in the basement area. The shower was dirty. The conditioner container was off the wall and sitting in the shower. There were cockroaches l, spiders and even a snake in the hall. I wouldn’t wish this on my worst enemy.

No closet and only two small clothes hooks on wall. No towel racks or counters in bathroom. No bedside tables so everything is on the floor. Otherwise clean.

We love Skylaranna! Peaceful & Relaxing! The A frame modern cabin are great! Hotel rooms available too. The hot tubs & pool are 24 hours a day!

Great stay. We enjoyed the room, the pool, and the view

Terrible WiFi, terrible room and terrible service. No one refill the shampoo, conditioner or body wash for us.