The elevator had an issue, the AC on 4th floor halls was not working. The hotel was clean and new and staff was friendly and helpful.

Staff was very helpful. The building was clean inside and out. And breakfast was a great option to have.

I like the location as it is on the way to where we travel 2 to 3 times yearly. With that being said, dead bolt was broken leaving an unsafe feeling, no remote control for the TV and someone had tampered with the direct TV connection and the room smelled of cigarette smoke.

Great stay. Beds were comfortable. Morning staff was friendly and the service staff at the breakfast were amazing! Very helpful.

This is the perfect place to stay for our family. Clean, quiet, plenty of space in the room, and yummy breakfast!

Loved this hotel and staff!! Any small issue we had was immediately fixed. I was dealing with major health issues, while also working, and I truly felt better at H2S than at home. My son didn't want to go. I do hope they are able to get the digital key is she resolved soon as well as the doors. However, I would pick this hotel over and above any others right there on the Eastern Shore. I stayed at a Fair..... A few months ago one exit up and it was HORRIBLE. Jan and her staff go over and above to get you anything you need. ***The only issue I had was parking, and that entire baseball teams/families used our pool as a party site, with up to 50 people in the pool at one time. Team members staying at LQ and BW came to H2 vs their hotel. My HFA son was very overwhelmed by that many people. This wasn't H2s fault, though. Also, the night staff worker is very unpleasant. "What do you need?" Was usually what I got. The weekend staff manager was excellent, though.

We had everything that we needed. Staff were courteous and helpful. Would have no problem staying there again.

Very clean and nice staff

Love it

The stay was nice the only down side was that the room smelled like someone smoked cigarettes inside. The smell was strong and never dissipated with the AC on.

One of a few affordable properties in that area, clean, great breakfast. Front desk friendly.

Absolutely wonderful hotel stay! Staff was amazing. The only issue we had was there was no air in the hallways and it was super hot. The rooms were amazingly cool and very spacious. Will definitely stay here the next time we visit!

We stayed for three nights in this hotel. Everything was fantastic except the much below the average breakfast and breakfast service. My worst breakfast for the money we paid. The taste was really bad and you have to wait long to get some of the stuffs.

Overall, the stay was good, and we would return. The rooms were a nice size and the hotel location to the shopping center was very convenient. However, the continental breakfast on our last day there was not up to the same standards as our first morning there. And the key-card access for the door to the pool was not working and no one informed us before we went outside and had to walk around the building to get back inside.

This will definitely be our new go to hotel. Not only was the rooms roomy, but they were very clean. I look at everything. The grout in the tub, was even nice and clean. I definitely recommend this hotel. We had an issue with our tv not working, and they stated that was suppose to be fixed by now, and since it wasn't, they were going to make it right, and that they did. You will not be disappointed with this hotel. I actually give it 10 stars.

We stayed here for a week while house hunting and were totally pleased with everything..they even had a clean pool to enjoy..

We chose this hotel for the extra room (family of 5). Everyone was super friendly, but they did not fix our problem. Our shower was barely luke warm and we were shivering trying to take our showers. The soap container in the bath was also empty. We told them everything the first night and asked to be moved if they couldn't fix it. Maintenance was supposed to come while we were attending a wedding. Nothing was fixed and we weren't moved. I appreciate that everyone was kind, but paying that much money and not having a nice shower stinks.

Great place. Clean. Good location. Check in staff not very friendly. Did not assist with additional linens when we arrived late to check in. Otherwise great. Room spacious.

Staff was courteous. 3 stars on cleanliness Weird smell when I got to the room. Finally found left over sushi in the fridge and trash from under the kitchen sink that hadn't been changed from the previous guest, I guess. Other than that the room was well cleaned, beds made, sheets clean and smelled fresh. Bathroom was well cleaned. I would stay here again.

Good area with restaurants and shops. Clean and roomy.

Nice staff

I arrived at 2:15 AM on March 28th. Desk clerk had locked herself out of the hotel. I had to wait 30 minutes until she returned with a key after driving 825 miles from NE Missouri to Spanish Fork. She was apologetic and I did not complain.

Staff was very friendly and accommodating. I wish the pool was heated but everything else was great.

On a busy intersection, but a good location for seeing things in the area. Lovely room. Quiet. Clean. Decent breakfasts. (But would have been nice to have a vegetarian alternative on the breakfast sandwiches.)

Great place to stay

So much space in the hotel room, sweet staff and clean rooms.

The room was a great size to accomdate our family of 5. Everything was good. The only issue was the bathroom sink and shower were not very clean.....there was hair in the shower and on the sink that we had to clean. Overall the stay was good and we would return.

microwave had not been cleaned. Everything else was great wish we had more time.

Linen was well worn and not near as fresh as it was in August or September. Mattress was quite soft. Fix those two issues and you get gold stars.

I have relatives in both Mobile and Pensacola so the location was perfect. The breakfasts were excellent and the staff was attentive and helpful.

Staff

The check in host was amazing!