Nice bartender service

A/C was not operating well

Great location.

I just needed a night and it was very comfortable staying at Cambria.

Great service

The sundries area for snacks and essentials is grossly over priced. I am a diabetic and my sugar was falling and needed sugar. I went and got 2 normal sized candy to bring my blood sugar up. $12 for 2 candy bars is insanity. Room was nice and enjoyed the stay but will never buy anything onsite at a Cambria property.

A nice hotel close to the airport with shuttle.

Excellent all around @

Rooms are big and spacious… service is always on point.

The location was great the staff wonderful, very clean, the airport shuttle runs 24 / 7.

Excellent

Pros: clean, nice amenities (kcups and free water). Modern decor. Friendly shuttle drivers. Con: the worst customer service I experienced in my life. Booked the hotel for the 24-hour airport shuttle coz arriving at 1 am and have an early flight with kids (and didn’t have a car seat to use Uber/Lyft). Before booking & prepaying, someone over the phone confirmed that the shuttle is 24-7. But, when we checked in, the night deskman said that it is “hotel policy” that shuttles running before 630 am are only for airline crew and that we’re on our own returning to the airport for our early flight. When I asked for an explanation as to why this policy wasn’t mentioned when I called or why it isn’t in the public websites, he said that I need to “calm down” or he’ll refuse service, cancel my prepaid reservation and leave me and my kids out on the street at 1 am with no room to stay. If this is the hotel policy that only airline crew can use a shuttle before 630 am then that needs to be clearly stated in the public websites and in the emails. But to threaten to have me and my kids out in the street at 1 am in an unfamiliar city because I questioned such policy (that I’ve never ever heard of) was the rudest, heartless, most condescending gaslighting I ever encountered from any customer service. Next day, I was going to beg the shuttle driver (or airline crew) to take us despite this “hotel policy” There were empty seats, no airline crew & a friendly driver who didn’t question us.

We stayed for one night and we were pleasantly surprised with our first stay at a Cambria. It was clean and comfortable. We would stay again.

I love it nice and clean

It’s always a pleasure staying here.

The Cambria is a beautiful modern hotel with an Austin music vibe. The bed was extremely comfortable and so were the pillows after a long day of abroad travel. I liked the open layout of the room and the shower had great water pressure. The only thing that could use some work would be the food. They have a good selection of different plates but the quality could be better. That aside, I would absolutely stay again.

Parking is no longer free. It’s $12 a night now. They have not updated with hotels.com yet

Front desk staff extremely polite and engaging. Hotel is nice, we were not charged for parking. Only thing we did not like was the food at the bar.

The best hotel in Austin. Will be definitely coming back.

The rooms were nice, clean, modern, nice design, amenities and transportation to the airport 24hr.

There was no wifi. We had no towels in our room when i called the front desk they made me come downstairs and get them. You have to PAY FOR PARKING, I ended up spending another $280 for parking over 4 days.

How insane it’s be paid for a room and also have to pay for parking???

Super friendly staff. Loved that there was no carpet in the room. Plenty of towels. Comfortable beds. Quiet even though it was near the airport. We’d stay again.

Excellent as always… The only con is they now charge $13 for parking but that’s not such a big deal.

The only thing that I didn’t like was that I had to pay for parking

Very nice hotel for the price

Great location great service

Loved every minute of staying here!

Friendly staff. They have recently switched to a pay to park plan but when I showed them your notice of free parking they covered my parking.

Overall nice hotel, close to the airport. It’s not in the nicest area, but it was convenient for a quick overnight business trip. It’s only about a 10 minute ride to downtown area. My room did not have hot water- they did change my room, but I had to repack and take everything back to the front desk. They said that some rooms experienced that issue with the hot water. If they knew about the issue, I’m not sure why they gave me that room in the first place. (Room 203). Also, parking is not free as indicated on Hotels.com. It’s about $13/ day.

I like the look of the hotel and the convenience of it but customer service wasn’t the best with suggestions for parking.

Front desk staff and wait staff were exceptionally warm and responsive