Host was graciously accommodating to a last minute request. The extra pull out bed was very comfortable.

Room and Inn was very clean and inviting. Not sure it’s worth the price as we stayed at another inn and had an amazing fresh cooked breakfast and the price was $100 less. If they had a decent breakfast instead of bread and cereal it would have made it better. The best was comfy and everything was very clean.

Summary: Poor customer service and poor overall experience; do not recommend this property. My husband and I checked in late- exhausted from long day of travel and spending day with son @ local university. Access to side of building with code. No one’s to greet you, so no real check in-- as if you’ve walked into someone’s kitchen. We get to our reserved room about 9pm & the room wasn't cleaned from prior guests. We were confused & walked out to confirm property details. The time it took from our calling the information number to describe the problem, to folks coming to the room and changing linens, towels, empty trash bins and sweep/mop, we waited close to 30 min to get into our room. Reached out to the property owner/manager about the condition of the room and the wait. I asked for a partial refund of the $433 room charge. “Jess” responded “IT ONLY TOOK 12 MIN TO TURN THE ROOM OVER” so they wouldn't offer any discount for our inconvenience. Seriously? So, here’s what else we got for our $433 stay: In addition to WAITTING 30 MIN FOR THE ROOM TO BE CLEANED AT 9 PM, the door to the bathroom squeaked loudly, no hangers anywhere in the room, the blinds don't open/close properly and there were no washcloths/hand towels in the bathroom. In addition, property has no visible house number so difficult to find late evening. THIS PROPERTY WAS NOT WORTH $400+/nightly room rate. First & last stay. Regret this choice & will advice other families of our experience.

The room was amazing

This property has been remodeled yet it has kept many of the qualities of a historic home.

Terrible Customer Support. Pert House says they will email instructions the day before arrival, but they failed to do so. As a result, I arrived and had no idea how even to enter the building. There is no front desk, and nobody to report issues to on site. Nobody answers their phone, and nobody returns messages. Wi-Fi did not work in the ASH room. They claim to provide daily maid service, but my room was never cleaned until after I left. Property is beautifully restored, a historic house In a Tiny Adirondack town. Interiors are pristine, maintain well by the cleaning staff. Location is great for downtown locations, but it is a rather long walk from the colleges, and the bus service is only once per hour. Air conditioning and climate control is excellent, modern, updated. Daily continental breakfast options are generous but uninteresting. This is a lovely property but completely without any kind of human touch. By choosing not to have a front desk or manager, this otherwise nice place to stay feels like a ghost house run by robots.

Very comfortable bed and nice amenities

Very enjoyable weekend in Potsdam