Usually within the week of check-in information is given to the renter, none was provided. The only reason I knew what to do upon arrival was by messaging the owners who at that point gave me the phone number of the ranch hand, Joe, that would meet us and I needed to coordinate check-in time with. N ot sure how I was supposed to find that number... Additionally there is no information packet that's usually a staple for VRBOs to have something for the renter to reference. Several rooms of the house we were not allowed in due to construction or being just told not to go in there. One of these banned rooms was the pantry with extra garbage bags, paper towels, soap, coffee, etc. I've never had to come with my own supplies like this to a VRBO before, which would not be a problem if there is any type of warning and we would have a chance to shop for these items beforehand, which wasn't the case, we were made aware of this by Joe at check-in. The pool was a main reason for us picking this location which also turned out to be a hassle. There were no passes to the pool provided at the property, or any information given on how to get into the club with the pool. Initially asking Joe led to a 2 hour wild goose chase of calling various people to be able to get 3 people from our group to be allowed to go to the pool, what a mess... Overall the property was nice, the art room was a big draw for a large group of 10 to be able to hangout within driving distance to downtown Galena. Poorly managed property lacking a lot of important information that should be made known to the guests prior to arrival. I did see other reviews that raved about the kindness of management, but in my experience there was unfriendly management that treated us like a nuisance after our initial questions prior to booking.

We had a large group of guys playing golf for the weekend. Caspian house had enough beds to accommodate. The separate building was a great addition for the full group to comfortably gather. The property is beautiful, cool little 9-hole golf course on property. The ranch hand Joe couldn’t have been nicer. There are more homes on the property available as well. Overall great experience and would stay here again!

Only negativenis the extra building was not cleaned or ready for our use.

So much space! 8 beds spread out over 5 rooms in the house. Hot tub wasn't super hot and fridge wasn't super cold, but overall our stay was great! I would recommend bringing more towels! Washer and dryer help, but their just isn't enough for large groups. House has nice updates. The shop next to the house is amazing for entertaining groups of people! Might even be a fun area to let kids sleep in their own 'bunk house.' Our friends plan to stay again on our next ski trip! Thanks!