Staff was amazing

Gorgeous property and attentive staff.

We made our reservation for the Hotel and its Prospect restaurant more than two months prior to our stay. One week before we were to arrive, we received a phone call from the restaurant stating they had just changed their menu from a la cart to a fixed menu priced at $175 per person. No other option available. And no apology. When we declined we were referred to the concierge desk and were booked in another local restaurant which was abysmal. This "bait and switch" tactic was very disappointing.

Beautiful hotel and amazing service.

The best I see from all the hotels I been

Made the “Aspen Experience “

If you really want to treat yourself, stay at the Jerome. The staff and service are excellent, and there is a lot of attention to detail here. The location in the heart of downtown Aspen means that just about everything is a short walk away. This has consistently been one of my favorite spots in the state.

Incredible staff and service - confident, professional, friendly. The hotel has great history and gives all the comforts you could want without losing that feel. The bartenders were great, breakfasts were delicious and beautiful. Five star in every way.

Unique, beautiful and historic hotel w/o feeling old and dated. Their staff is so friendly, kind, attentive. The restaurants, cafe and bar lovely too! Loved our stay!

Beautiful property with top notch service. Everyone is warm and welcoming and everything about the property is thoughtful.

This hotel is aspens Grand Dame and an icon. It is very nicely appointment with generous space. Service is great and the location is central within walking distance to everywhere

Attention to detail lacking, especially for a supposedly high end hotel…one example, had a small pet traveling with us. They made no attempt to clean the room the first two days….on the third day, we called down at 10am to say we would be walking around town and would like the room cleaned and restocked with water…came back at noon, room not cleaned or restocked. Waited until 1 and called again, this time someone came and finally cleaned the room, but the refrigerator and tea were never restocked in 5 day visit…

This was hands-down the best hotel experience we've ever had. From the service to the restaurants to the surprise bottle of wine on the house, I would give this hotel 6-stars if I could. We will DEF be returning!!

We were on a two day hike and stayed here after hiking 11 miles from Crested Butte. It was so nice to land in such an awesome place after a hard hike. We loved having massages after our hike , the only negative is that we were not notified until 15 minutes before we were to check in. We were a to make the massage appointments and they were able to do the foot bath after.

This is a top notch hotel.

Because of Covid and the weather, the restaurants weren’t open and room service consisted of maybe three items. We waited 2 hours to get an item from housekeeping. But that is not why I’m Giving the worst rating I can. I was okay with all of this as there are obvious problems with labor right now. Basically, we had one horrible experience which was not at all handled well. The hotel offers a shuttle system that takes skiers to and from the mountains. I asked many questions before deciding to use the shuttle service and decided to use it because I am not a confident winter driver and thought this was the safest option for my son. The ride to the mountain was fine. My son tipped the driver $20 and had a great day on the mountain. The driver asked him if was going to use the shuttle in the afternoon and he said yes. The shuttle returned at 345. My son was waiting at the shuttle stop at 330. The shuttle came and there were not enough seats in the vehicle. All of the shops on the mountain were closed. It was already dark and snowing quite hard. The driver told my son to catch the bus. And they left without my son. He was left on the mountain with no ride in the middle of a snowstorm. He called me and as he was telling me what happened, his phone died. I immediately went to the front desk to figure out what was going on. No one really helped me. My son waved down a public bus driver and asked him for a ride back to the hotel….. no apology.

Room was super noisy. Crowd was not too pleasant. Lobby too dark. Waited 30 min for a car to take me to Ajax. Honestly a bit long to make it to skiing.

Everyone was exceptional with anything we needed. We will definitely stay there in the future.

Best of Aspen.....gorgeous decor, beautiful room with mountain views, great service , food is wonderful. five star resort

Beautiful and stylish hotel. Great service.

Not the level of service one would expect from a 5 star hotel.

Beautiful, warm, cozy property! Staff and customer service was excellent. Food choices was great. Location is perfect. And pet and family friendly!

Excellent!!

Exceptional hotel property with friendly and attentive staff.

Staff useless. Very nice renovation. Very clean. No amenities really.

Everything was sublime! Especially the concierge service as well as front desk staff and valets. My car was filthy from a snowy trip over the pass the valets washes it for me! The bed was a little hard for me, but otherwise only negative. It was amazing!

Great location, large rooms and unique surroundings. Loved the staff.

The consumate 'Old School' Aspen experience. Also a fantastic Breakfast menu.

A typically LOVELY Auberge property. Excellent location, amenities, service, room and food. Highly recommend for a great weekend getaway!

The atmosphere of old aspen and the attentiveness if the staff

Exceeded our expectations in many ways!!!

Fabulous!