Nice property, comfortable beds, delicious food and cocktail choices. Great accommodations for people with traveling with their pup!

Hotel badly needs an upgrade.

Satiafatoria

Drive away needs repairs

This is a wonderful hotel, best location, easy to get to, great staff and comfortable hotel rooms. We always stay here when spending the weekend in Westlake Village. You will enjoy it.

Nice location, close to amenities and quiet

Very quiet and clean

Very nice hotel. Room was really nice and spacious. Outside area was nice with pool, waterfall and firepit. Will stay here again!

near my friend's wedding.

The Hyatt Regency has become our hotel of choice when we visit family in Westlake Village. It is "grand" without prohibitive prices and the staff is without exception friendly and efficient. The only down side for us was the unimaginably bad view outside our window -- machinery presumably for HVAC and related functions. The "green" option with a nod to eco friendly gave us discounts on our daily use of the restaurant and coffee service.

Valet staff was excellent, Nathan was extremely helpful. However, very disappointed that the front desk placed me on the “ pet” floor and I’m very allergic, especially in a small space. Love animals but just wanted to be informed. Woke up with swollen eyes and itching. Dave in the restaurant was very personable but won’t stay here again.

Older property

Enjoyed our stay and the staff was excellent!

Very clean room, bathroom etc. the valet parking is somewhat confusing, it is almost easier to park the car my self than to use this service. Other than that it is a great property. Clean comfy room. Check in/out is a breeze.

Nice older hotel .

Stayed here for our family’s wedding weekend and it was amazing! The hotel was at full capacity and we still felt more than comfortable.

Will be back it was great!

Rooms simple, updated and most importantly clean. Service was also great.

This hotel may look and sound nice on the basis of its website and its photos. But I had a horrible experience there last weekend. I had booked a standard king room -- and when I checked in and got to my room, we were stunned. The room had one TINY window, and it looked directly into a huge concrete wall/room literally ONE FOOT away. This was basically a windowless room. The front desk would not change my room, stating the hotel was sold out - and that was it. They wouldn't even consider trying to do something for me. Out of the question. Further, the next morning there was leftover food and trash sitting on some kind of catering table just doors away from our room. And right outside our door the next morning, there was a luggage cart with a wet and soiled towel hanging from it. Disgusting. I reached out to Hyatt's customer service team on Twitter, and they were apologetic and said they had been in touch with the hotel and a manager would reach out to me to apologize and see what could be done. No one from the hotel bothered to do that, even just to say they were sorry for the room I was given. It was pathetic. And I will never step foot in another Hyatt as long as I live. You don't treat guests that way and expect them to return.

It’s really nice and Clean

Beautiful hotel, great staff and safe area

What a scam. My family had unique circumstances, and these money-grubbers stole from us. Unbelievable. We never even stayed at the location. It was a booking error on their part through Expedia. Shame on you, Hyatt. Managers who have no foresight. Will NEVER stay here, ever, and will make sure people know to NEVER stay at this property.

Quiet and clean

Hotel look good and comfortable, staff are nice,I’m not very happy that guests are charged parking fees in the hotel’s parking lot, and there are no racks in the guest rooms.

The property was very nice and for the price range it was one of the best places I stayed.

Overall room was nice, but it was a bit dusty and could used some updating.

The facility was cared for however, the room we were assigned was right over the roof top heating cooling system making it loud during the night.

The senior management is incredibly rude! Problems with asking for a considering on hidden fees & then spent 3 hours with a room that heater not working before finally getting another room

Asked for a quiet room and we heard traffic all night and loud guests in hallway 11:15-12:00 midnight. Sliding door hard to open and very noisy on track. Obviously an old door/track. Hinges on bathroom door were rusty and painted over.

My daughter had her 21st bday here and loved it.

Perfect and charming

Good property and nice area