The front desk wasn't very hospitality.

Clean, quite place Staff very helpful.

It was very nice.I'd like more than I expected for the price

The front desk lady AnnMarie is top notch. Great customer service, friendly, and great rooms

Friendly staff and very clean rooms

It was a pleasant stay, and easy to get to. Room was clean, the staff was accommodating. A bit expensive, for location and amenities.

Great

Nice hotel overall. The pool was nice and the rooms were beautiful. My shower was not clean but everything else was. I felt for the price, breakfast should have been included and room service available. Beyond that, great stay, great location to visit Cleveland.

Easy check inn and out, Daily room service. Friendly environment.

Great customer service.

I recently stayed at the Holiday Inn and unfortunately, my experience was far from satisfactory. The first issue I encountered was the placement of the smoking area right by the entrance, forcing guests to walk through a cloud of smoke upon entering or exiting the hotel. This not only created discomfort but also raised concerns about secondhand smoke exposure.Upon entering the lobby area, I was disappointed to find that the snack area had nothing to offer. It appeared as though the coffee bar had permanently closed, leaving the space barren and uninviting. This lack of amenities in a common area of the hotel was disappointing and unexpected. Moving on to the accommodations, the second-floor hallway carpet was noticeably bunched up in the middle, posing a tripping hazard to guests. This safety concern should have been addressed promptly to ensure the well-being of guests. Entering my room, I was further disappointed to find several cleanliness issues. The bathroom floor was sticky, indicating a lack of thorough cleaning. Additionally, the wallpaper between the bed and the bathroom was bubbling, suggesting poor maintenance and upkeep.Another inconvenience was the lack of outlets next to the bed to plug in chargers. I had to move the end table to search for an outlet, only to discover that the area behind it appeared as though it had not been vacuumed in months. This lack of attention to detail and cleanliness was unacceptable.

Ok

Very convenient to downtown Cleveland.

A bit overpriced for what the hotel. The breakfast was well done and nice variety of food that was well presented.

Property was nice. Room was clean and the bar was open late. Breakfast buffet was way overpriced and not worth it at all. We’ve had better breakfast for free

Nice entry and pleasant reception and information. Interior floors looked old. Room rugs looked stained in some areas. Bedding could use mattress update. Otherwise room looked and felt clean.

The indoor pool is worth the stay. Clean, heated water. Unfortunately, there was a sink/toilet leak in the bathroom suite and it soak some of my items on the floor.

For the price we paid through you, we were extremely disappointed . Though fridge and microwave were advertised, there was no microwave and even though we requested one twice we never received one. Also,comfortable and adequate seating with a table to place things on was sorely lacking here. Not happy!

Bad time

Shelle was so friendly and accommodating. I had a noisy neighbor and she upgraded me to a suite with a free breakfast coupon for the inconvenience.

Love the amenities. Property is very clean.

Other than remodeling the main lobby the hotel staff was pleasant and hotel was clean

Everything was nice and we enjoyed our stay.

I was disappointed got there to check in was given one price on Expedia then when checked in was given another price which was $70 dollars more i mean what a rip off. And was also supposed to get a discount because rooms were reserved for is for a party there and said i couldn't since i went through Expedia then was offered complimentary breakfast.

The front desk was friendly. $150 security hold is high especially with nothing open on property. They are doing renovations but aren’t maintaining the rooms and halls. Carpet was disgusting everywhere. Ceiling in my shower had mold. Wall thermostat doesn’t work. TV had descriptive captions on and they wouldn’t come off, even when I turned them off manually. Internet was good, location is nice. The hotel was quiet from the outside noise. Bed was worn but sheets did look clean. Overall won’t be back but may be better when they finish updates.

We booked this hotel so our daughter could visit her new college. An indoor pool was what made our initial decision. We will definitely be staying here every time we come to visit her. The staff is incredible, the rooms are comfortable and clean. The bathrooms are nice. Whatever we needed they accommodated us with a smile... Straight down to switching rooms because we underestimated our family size. (Both rooms were comfortable and clean) The Sunday brunch is SO GOOD! The dinner restaurant/lounge/ bar is beautiful and they have awesome chicken wings! The pool is very big with a perfect water temperature. Overall we are incredibly happy with our stay and, as I said, we will be staying here every time we come to visit.

Liked the location right off the freeway. Our room was very clean. Didn’t like that much of the property was under construction. Multiple Ice makers on our floor and the next floor were out of order. Lastly they took an unexpected $150 security deposit off the card which has not returned to my account two weeks later.

The staff was wonderful upon check-in and the room was exceptionally clean.

There were no curtains on the windows, so the morning light streamed into the room each morning. I received a card at check-in called "The IHG Daily Room Refresh" which is supposed to include a daily room refresh. A buddy and I stayed in two different rooms for the three days we were in Cleveland and neither of us had our rooms refreshed once in those three days. Aside from these observations, the hotel is conveniently located and the front desk staff was very efficient.

I like the ease of the check-in and check-out process. I also liked the friendliness of the staff. The pool area was a welcomed surprise for my niece.

Awful customer service from Heidi the manager . Was told a different amount for an incidentals charge . Manager Heidi pretty much said that I was given we on info from hotel and either pay the fee or cancel my room . And was treated poorly even after I paid it because I had no other choice . Will not stay at this location again .

Good stay for the price