War ok

Very nice stay I didn’t like the towel’s which was old and some with holes

Great staff

Like other reviews, I agree this property needs some love. I've stayed at this hotel for many years and this year will probably be my last. The kaycard machine was broken when we arrived so we had to be escorted to our rooms to be let in, same again after breakfast. We booked two double rooms. One room was lovely, spacious and crisp cool AC. My room was tiny, had to shuffle across the bottom of the bed to get round and kept hitting my shoulder on the telly. The AC didn't work, if I opened the window the road noise was hurrendous. The one blackout curtain wasn't big enough to cover the window and the bathroom window was huuuge, coupled with a glass door on he bathroom meant there was no way to block the light in the morning. When checking in I asked for a fan as having stayed here before i knew the AC was hit and miss. The man smiled and said the rooms are provided with errr ventilation. I said ok that means the AC is playing up so can I get a fan please... no fans left unfortunately. Which again, confirms the AC is playing up. The floor in my room was uneven and literally falling apart. The wallpaper/lining is peeling off the walls. It's just generally tired. There is a fridge in the room that is empty, so this generates more heat into a room that is already too hot. The self service kiosk is a great idea but is very very expensive and basically a giant mini bar. The breakfast is lovely, no complaints there. It is not a 4 star hotel anymore. It needs some love NH!!

Bed was pretty awful. You could feel the springs. Hotel was nice and clean.

The standout for the stay was the brilliant staff. Especially Philip who checked in our party of 9. He was friendly and engaging. He was also very helpful with local knowledge helping us to save a fortune in train tickets by clearly explaining how to get the most out of "family" tickets with local trains. The hotel is also in a great area short walk to the town and station with loads of good dining options near by.

Great stay with fantastic room, good service and easy to get to by car. Also very close to city center.

The 30euros city tax for five nights stay payable on arrival will make it unlikely I'll return to Dusseldorf for an extended stay. The room was pretty basic, plain walls, no wall art at all, but great that it had a small fridge. No tea or coffee making facilities but when we asked they provided a kettle and cups. The kettle leaked a lot... There was no spoons. The only English language TV channels were news. My phone was unable to connect to the in hotel WiFi using the credentials provided. Good that there was a safe, but disappointed not to have an iron. At 21 euros for breakfast, it's clearly priced for the business traveller but there is a large supermarket less than 100 metres away, and also restaurants in there, and a pizza takeaway nearby. It's a good bit further to the likes of McDonalds or Burger King should you like that sort of thing. The staff were fine, friendly on arrival, and the lady room cleaner did a good job. There is a bar in the hotel and a regular and gay bar round the corner and along the street. It's a longish 15 mins walk to the old town but handy for u bahn and trams. Also 15 mins walk from the main station, the hauptbahnhoff. Personally, this was not as nice as the Mercure I'd stayed at before, but in this trip it was considerably cheaper, and further away from the winos and homeless who seem to live in the road junction outside the Mercure. Very handy for konigsallee and city centre shopping. About 15 mins from the Rheinturm tower.