Disgusting! Hair on the pillows, plastic on the bed, outlets falling off the walls! Behind the front desk cluttered and covered in boxes. I had to yell for service just to get checked in.

The man who checked me and my boyfriend in at the front desk yelled at his coworker for telling us to wait for his relief to figure out our room. The problem was absolutely fixable, we just needed to reach out to Expedia to handle it instead of the hotel. Instead of telling us that, the older hotel employee told us we needed to leave and repeatedly said “never book a room in the middle of the night like that.” Obviously, if someone is booking a hotel after midnight, it was probably not a favorable or planned situation. I hope they do something about this employees treatment of customers considering how rude and unprofessional he was.

We paid almost $90 for our room and it said check in was 3pm. It was around 3:15-3:20 when we arrived to check in and the girl at the desk said it was a $22 charge for early check in so we had to pay more even after t I told her it said 3pm check in and not 4pm. We got the receipt and the key cards and went to find our room. Then we realized the cards said Ramada inn and thought that was weird but went into the room… The first impression was not in any way good. Everything smelled musty and felt damp. The floors were so dirty. The cords to the bed lamps were cut and didn’t work so There was only 1 light in the room by the door. The curtains in the room were mismatched and barely covered the windows. The whole bed clearly needed replaced because the box springs were broken and the bed sunk in almost a foot when I sat on it and I only weigh 128 lbs. the pillows were tiny (like decorative pillows. We checked the bathroom and the shower/tub and sink were dirty and had build up that you could easily see. There was only one bath towel and the floor was sticky. We had no time to find somewhere else because we were attending a concert and there was nothing even available in the area for the night. We decided to just go to the concert and stay out as late as we could. We came back and finally tried to go to sleep and neither of us slept well. Only got 4 hours of sleep and that’s being generous. The bed creaked and squeaked with every movement while trying to get comfortable. 0/10

The picture online are not this hotel . This is the worst and scariest hotel I have ever stayed in. Not only did they do bait and switch with the photos, the outside doors did not lock and were propped open so anyone could come in. There is not a workout area. There was black mold on our air conditioning unit. Granted the whole city of Cleveland was booked but this place needs to be condemned. The parking lot also had pot holes the size of swimming pools

Very run down and frankly a dump. I paid $250 for a Saturday night (non-smoking queen). I knew to lower my expectations b/c of the smoking room option. 3/4 bulbs in bathroom were out. TV had a blinking stutter-both issues reported no response. Room was grubby, had dust on the headboard. Mattress was surprisingly comfortable considering the boxspring was wrapped in thick plastic sheeting. I question whether I'm any cleaner after using the shower. The water was hot. Ice machine broken, but they have small bags if you ask. "Breakfast" was a gallon of milk and a container of apple juice, 2 cereal options and some assorted bread and nothing looked fresh or clean. This was a last resort for me, and I'll avoid it in the future.

I see why your hotel is one of the less expensive in the area. Pretty old and basic. My biggest complaint Is that the property as advertised breakfast included. I was here for two days. Day one I went to breakfast at 8:30. The room was cleared out and I thought maybe they just ended breakfast early. The second day I got down there at 8 o’clock and it looked exactly the same. Two slices of bread in a keeper Couple of muffins a cereal tube. And nothing else this property should not be advertising breakfast included because it cost me more. I had to go out to breakfast.

Worst hotel I’ve ever stayed in. Can’t believe the place hasn’t been closed for health code violations. Roaches in the bathroom, mold everywhere, no screens in the windows, and the entire place smelled like someone just finished smoking a cigarette. Don’t stay here!

Venue needs a major update