It was average

We stayed for two nights. In town for a 40th high school reunion. The hotel from the outside looked nice and was located near many restaurants and stores. The room looked nice until my husband started looking for an outlet for his CPAP. That is when he found spider webs, spiders, other bugs all around the base of the bed. As I was walking to the bathroom I felt something fall in my hair. After running my fingers through my hair I found nothing, but a few minutes later I felt something biting my shoulder under my dress. The spider that fell from the ceiling ended up in my dress. The next night my husband found another spider on the ceiling. It was black and had a very hard body. The bathroom had a few bugs in it too. The breakfast wasn’t very good. The selection was limited. At check out I told the person at the desk about the spiders and the lack of cleanliness of the room. She proceeded to tell me that she too had seen a spider as I described on her desk that morning and pill bug (roly-poly) in the hallway. Hopefully they will invest in some extermination.

Very bad smell in the elevators. Pool has been shutdown for two years. Air condition is very loud and very close to the bed. Found multiple kinds of insects. Bathroom shower head is very bad. Drain was clogged. Bathroom is very small you can't close the door without squeezing yourself. Breakfast is very poor. Receptionist was rude because we asked for shower drain to be opened. I should've taken pictures to upload them here.

Mannn this place is rated wayyyy to high went and this place is outdated old rust on the desk lamp ants in the bedroom do not stay here I promise it’s worth it just to pay more to stay somewhere else

When we checked in, no soaps, no shower gel insude the room.housekeeping has to be requested - we stated for 3 nights.

Dirty toilet, smelly carpets, water damaged furniture, stained comforter.

Great customer service and easy check in.

Location is convenient for the Detroit Metro area, but if you actually like to sleep at night go elsewhere. We reserved a King in one reservation and got a Accessible room. The A/C was incredibly loud and made it difficult to even watch TV. For the second reservation there, they couldn't even get the two King rooms ready by mid-afternoon. These rooms also had the deafening A/C. They invested in modern controllers but have ancient A/C units.

Horrible breakfast, not the cleanest, place is old and out dated. Pets allowed. yuck! Very surprised. Not used to that

This property is definitely unlike the pictures I’m not quite sure how it has a high review ranking. For the location i expected better but it was absolutely terrible the building is old needs much renovation permanent stains in carpet and couch i felt very uncomfortable there. The first room we check in the shower was so bad the shower liner was dirty with mold and smelled terrible when we asked to switch rooms there was no issue but the head of housekeeping i assume came to look at the room we were in i told her the room bath tub was dirty which it was too me or permanent staining I guess because she told me it wasn’t dirty. We did switch rooms but it was just not comfortable the place needs serious renovation it’s old and outdated and just doesn’t seem like the rooms get a real clean, build up on dust/dirt on the switches like really just terrible. We ended up checking out a day early because i truly couldn’t take it anymore, and I’ve stayed a plenty Hyatt hotels before but this was just terrible. Though the room itself was bad the staff at the front desk were very nice and helpful

The room was clean, comfortable and well lit. Except for the make up area, which is actually in the living room by the sink, which I thought was kind of weird having half the bathroom in your bedroom. Also, the hairdryer had like a 1 foot cord on it, which makes it incredibly difficult to blow dry anyone’s hair. My first initial call to this hotel to see if I could check in early was greeted by not so pleasant Woman whoever picked up the phone. I would’ve given my trip Five stars, however, upon checking out, they charged me an additional $125.50? They’re claiming it was a glitch? I stayed on them with a call to my credit union making sure that charge was dropped. It seems like every hotel has hidden charges. It’s always good to call the hotel before and ask specifically what I’m going to be charged for. But then when I went to the front desk, it was kind of straightened out? But I highly doubt if I will use this hotel again.

There was a used period pad under our couch

AC leaked on carpet. Bugs in room, one ended up in my wife’s hair. Breakfast was less than desirable.

Where do I even start; no blanket for the sofa bed, no pool, not many breakfest options, rude stuff, little coffee supplies, and a design fail in the washroom I do not recommend and staff need further training in customer service!

Great staff. Very friendly!

Everyone was very nice. I was greatly disappointed due to no pool. Everywhere i looked about property pool was available. Staff say haven't been up and running in about 2 years . Brearkfast buffet was borderline continental. Wouldn't stay there again.

Tub wasn’t clean and bathroom had noticeable cobwebs in the corners. Beds were uncomfortable.

Front desk representative was an amazing lady with great personality, she was very professional, super friendly and helpful! We appreciate that very much!

The staff was friendly and very helpful

house keeping was ask for 3 times we stayed 7 days the 1st time they came took dirty towels and empty trash. 2nd time came in made beds did not take out trash or dirty towels .Never clean the bathroom. We went to get clean towels every days .3rd time was the night before we left they came in and clean . I do have to say the 2nd day we were there, a wonderful women at the front desk I think her name is Alice maybe I know it starts with A sorry help with a room change.

I can’t give very much on our stay, because we were unable to stay at the hotel. The experience with the management and representatives of Hyatt I can speak on. I wasn’t able to board our plane due to me loosing my wallet. Right away I tried to get another flight but they had nothing available same day. So in turn we had to cancel our plans. I called the hotel and since I purchased the trip with Expedia they wouldn’t even talk to me. The Hyatt said we had to talk to Expedia regarding if they can refund or a partial refund. I called Expedia, they said it was up to the hotel to reimburse for the stay. The Hyatt said no refund so we lost money on a hotel for something that was an accident. I tried speaking with the hotel and they wouldn’t talk to me they tried to put it back on Expedia. So I won’t ever stay at any Hyatt hotel going forward, I know it’s not there problem I lost my wallet that’s my fault, but I thought they would at lease only charge me for 1 night not both nights knowing the situation.

Safe, friendly very clean

It was kids knocking on my door for a hour we caught them, they said they was going to call the front desk and tell them we was smoking weed in the room after confronting them about kicking my door hard, we was down stairs trying to complain, because we couldnt call, and she came at us and told us no smoking in the room, i told her to come in and smell for herself she denied and i only came because google said pool, get here they said no pool since 2022 and cant get a refund because though google say it the website dont.

This is a nice location but it can be better with cleaning

Nice clean friendly staff very helpful would recommend and stay again

Staff is great. They are friendly and helpful. The location is very good. the building and furniture is old and can use some deep cleaning

Love this local and surrounding views, disappointing there pool was closed and only Monday-Thursday local gym access. Awesome staff.

There was a general disfunction of the breakfast area and most of the food was inedible. The layout of our room was poor. Everything was clean. We would not go back.

Great front desk specially Andrina and Dania

The only disappointment was there was no pool or hot tub.

peace and relaxation MS Annette Ellout was helpful on the staff team i will definitely stay again

It was cool. Quiet clean location. Few restaurants in the area