Outstanding services by Gabriel , front desk .

Poor hot water pressure (or more precisely randomly poor, sometimes it was ok)

Nice staff, clean, convenient location

Great location, friendly staff, beautiful building.

Very comfortable and well maintained. Staff is outstanding!

The view from the balcony of the volcanoes was spectacular. Hotel was clean. Would definitely stay here again.

Everything was great except the shower door, That is the worst designed shower door I ever seen

Well located in front of the lake with full view of volcano. Nice restaurant. Rooms are ample and comfortable. Good staff. Very close to great restaurants.

Excelente stay at Puerto Varas. The breakfast was excellent! The rooms were spacious and very clean.

- Food was great, innovative flavors that used local ingredients. - Location and view was spectacular. - Staff was kind and attentive. However, on the bad side: - The exterior of the room at the balcony was full with fungus. - The jacuzzi was not working. - The hair dryer was not working. - The entryway of the room used white light. It's widely known that 4* and up rated hotels should use warm light. - TV was way too small. - Hotel didn't implement Expedia status policy.

I will not stay there again, there are cheaper, cozier and friendlier places to stay in Pto. Varas.

Nice location,walkable to dining options, the free breakfast was something not to rave about.

Very nice hotel with friendly staff. Limited breakfast and dinner menu due to covid restrictions, but lots of options nearby. The view from the front of the hotel is breathtaking. Second time staying here and intend to return.

Excellent hotel in the heart of Puerto Varas. Large comfortable room. Breakfast was excellent and included in the price of the room. Worthwhile the money.

Very good location for visiting Puerto Varas. Across the street from lake front walking/running path. Room was spacious. Would stay there again.

La ubicacion muy buena frente al lago y con una vista maravillosa a los volcanes. El desayuno complicado por las medidas de cuidado pero ademas con cosas algo añejas como las masas.

I had a lovely room with views of volcanoes, location is great, but don’t order the pear,walnut and blue cheeses salad. Very poor and odd.

Excelente location, service adequate but sometimes slow.

Perfectly located, clean, modern and very comfortable. Delightful staff and a relaxing lobby for resting between excursions!

The facilities for working in the computer are not good

This hotel is beautifully located just across the lake and the hotel staff were so courteous they offered us an upgrade to a suite because of our Gold status on Expedia and we were able to see the 2 volcanos right from the room. They even sent someone to retrieve my lost jacket which I had left behind in a store and was unable to retrieve because I was away all day on a sightseeing tour. Excellent location, friendly staff, they speak excellent English , the spa services were superb . What else can I say , I would surely stay here again!

Nicely located hotel. Staff was friendly, but as person that travels a lot on business, there was a little too much fraternizing among the up front staff while on duty, it’s not professional. Rooms are on the small side, but clean and modern. There is limited parking available. The restaurant was very good. Gym could use more equipment. It’s a good hotel, and I would recommend it.

Better than expected for a Radisson. Got a nice upgrade with a beautiful view, went down to the bar and service was great. Good drinks and food.

Studio suite room was large and had a nice view of the volcano, but it was pretty tired looking, with a couple of holes in the curtain sheers and carpet that looked like it had seen better days. The air conditioner worked fine but was rather noisy. The bed was not very comfortable. While the room seemed clean in general, there was grime on the grout of some of the shower tiles and especially around the shower door, which was a real turn-off. The shower was equipped with a handheld shower head that was supposed to fit into an overhead stand but it often did not fit and fell out, causing the water to leak through the shower door and flood the bathroom floor. Breakfast was decent, but there wasn't a lot of variety in terms of hot dishes. Given the ratings and the price we paid for the room, I was expecting luxury but ultimately what we got was an oversized but very average room with a nice view at a high price.

Amazing location, fabulous lake/volcano views. I just wish the breakfast had more variety. After a week of scrabbled eggs and mushrooms, I longed for a different hot option.

Great hotel! Location is perfect. Great swimming pool.

Best location!, excellent restaurant at the hotel, beautiful view, clean, excellent attention, is a great hotel!!

Been there many times for business and hotel is nice. Best location in town with a beautiful view. Service is always very nice. Only downside is the gym which is very limited.

Bring around the lake with a view from our window was amazing

Amazing place to visit and the hotel is in a strategic place where it over look the lake Beautiful sceneries and full of tourists

Hotel is located just on the lake and has an excellent view of the lake and Osorno Volcano. Staff was very friendly, rooms are clean.

The staff are not very nice. They act like they are bothered if asked for anything, even checking into the hotel. I had a lot of problems with wifi during my stay. I even changed rooms because they said the signal might be better in a different room but it was not any better in the 2nd room. The cleaning staff were all very kind and they seemed to be always working unlike the ones in the lobby and restaurant who were always talking to each other in a group and using their phones. I picked the Radison because of the reputation. In other countries the staff are not allowed to be paid for doing nothing. Lots of dishes were broken in the restaurant when I was there. Trays being dropped. I am not returning. It is not worth the money they charge. Yes, they have a view of a pretty lake but many other hotels are really close to the lake and lots of restaurants where you can go have a glass of wine and enjoy the lake view.