Terrible experience won’t stay again

Not good. Not only was I charged by hotels.com for the stay but super8 also charged me. So that is over 300$ for 1 night. Super 8 has said they will refund me but it’s 7 days later and I am still waiting. Additionally I checked this morning and it appears that they charged again instead of refunding me the original.

Spilled some water on the floor, wiped it up. Floor was filthy.

It was a higher price than usual for a Super 8, and the check in staff was great. The room was adequate, but floor was dirty. There also wasn’t an elevator, and I am having trouble with stairs. At breakfast, the guy was late putting it out, and rude to guests. And the ice machine didn’t work. Very disappointing.

After checking in I fount both waste baskets in the room were full to overflowing. The Ice Machine was broken and not working. No Orange Juice for breakfast, Management said it was in shipment

A nice place.

This hotel was very dirty, smelled like pot in the hallways. The electric was out part of the time and I was first denied my room that I had pre booked through Expedia Beware this one

It was just a typical “motel”. A place to rest our head without comfort. Would have rather slept in my vehicle. It felt about the same, uncomfortable. I won’t ever stay here again. I do give it to the staff for making the lobby look presentable even though the rooms aren’t that great. The floors upstairs creaked real bad. You could hear the people walking on the second floor as if they could fall through at any time. They also charged our card even though we had paid in full on ‘Expedia’. The funds were back into our account the following day after we checked out. That kind of put a damper on our trip, because we went with limited funds and we didn’t know how long it would take for the money to be put back into our bank account. we were left extra limited all weekend. We paid $313 on Expedia then had the card hold $230. In all honesty, it’s cheaper just to book through the hotel. We paid almost $100 more booking through ‘Expedia’

There was NO problem with cleanliness. The staff at the reception was always super helpful and putting up with our many questions. The breakfast bar was full of variety. Our only small issue was that the room was ice cold when we arrived BUT THANKFULLY we were able to turn off the air conditioner and from then on we were just right. We had a pleasant stay and would choose it again if we came to Taos again.

Price was ridiculously high

First off, I told myself I would NEVER stay at another Super8, anywhere in the USA. BUT, choices were limited when I was booking in March for an August event, which was sold out. So I knew I would have to bite the bullet and stay again at a Super8. That said, We arrived about 15 minutes before the 3pm check-in. The lobby was full of people. That is because they wanted an EXTRA $35 for early check-in. I was already paying $168 for this place. So we waited with the rest. Then once I was checking in at the 300pm time, not all our rooms were available. UGH. Glad I did not pay extra. Once in our rooms, they were missing smoke detectors, coffee pots, or even cups/mugs. There is no literature about facility safety or even WiFi info. The sheets are EXTREMELY thin and there was no mattress cover/protector. I knew this because the thin sheets crept up off the corners of the mattress, which was stained. I would post pictures but there does not seem to be that function. On a positive note, the shower panels were nice and new, and the towels, while not large, were very plush. Shocker. The staff was patient with all the chaos, but not budging on the early check-in. Breakfast was minimal, grab-and-go high-carb items, as expected in lower-end establishments. I wish Wyndham would invest a little money in this segment of their line-up. NOW I will for sure NEVER stay at another Super8. Best of luck.

No closet, room was extremely small. Motel was very noisy. We were awakened at 5:00 am by people yelling and singing in the hall, lots of banging of doors and thumping around on the floors. Also the price was outrageous for what it was, I feel as though we were being gouged due to the concert that was in town.

Overall unsatisfied

The hotel was just what we needed. clean and staff was great.

Nothing extraordinary in a positive or a negative way. Good stay, except running children and parents around midnight belonging to owner/staff one night.

We requested a ground floor.There was not one listed when we checked in. There was only second floor rooms.

Liked the staff

If you wish to feel unwelcome, this dump is for you. We arrived at 7pm. Was attended to at 7.20pm and only got checked in at 7.50pm! 30mins to check in a guest!but only after we insisted that they do so because they were taking forever to verify the credit card. The receptionist was untrained and curt. The manager was absent and unhelpful. No way would i stay here again. Stay at your own risk. The guest before us also left angrily. Go figure.

The interior of the building was clean and bathroom, paint, floors and furniture were recently updated. There were no nightstands or coffee makers in room. The exterior needs painting and was not very welcoming. It was a comfortable stay overall.

Great place to stay

The security lock on our room door was broken, As though someone had kicked the door in. There were dead bugs and dust throughout the room. It was filthy. There was a fungus growing in the fridge. The grounds were unkempt and all the trashes were overflowing. The outer doors to the hotel were deteriorating and literally crumbling in our hands. The safety in the hotel was completely sketchy because of the exterior doors. We were told in Expedia that pets were welcome but when we got there there were no pets allowed signs everywhere. What a horrible experience for our splurge vacation. I’m so disappointed.

Staff was friendly and helpful

I would not recommend unless that was the only place available! The cracks on both sides of the door were so big you could see the hallway and as pictured the big gap at the bottom of the door. The hallway and lobby was filthy surprisingly the room wasn’t as dirty as I expected. No im not being a Karen im stating my honest opinion. I read a lot of good reviews that weren’t true! Also be prepared the whole town shuts down at 11 and doesn’t open back up until 6 so get your necessities before 11pm including food not even a gas station was open.

Great service and clean

Great for one night

The attendant that checked is in was nice. We did ask if we could check in an hour early only to be told it would be an extra $35. The bed was comfortable and the room we stayed in was 121 which the ac worked well, the water pressure was not good for the shower. Also other guest don’t know how to read the signs by the exit door by room 121 all we kept hearing throughout the evening into the night was that door opening and slamming. They need to fix that door or reminded each guest to close it quietly. It was quite annoying and we just left at 6:30am. So if possible avoid room 121.

Convenient to what I wanted to do.

The availability of getting around town

Was loud noises we asked for first floor said thier wasn't gave someone checking after me first floor

This place was formerly obviously in poor condition. This management is obviously making efforts to greatly improve the hotel. I think it was worth what we spent.

The most unscrupulous hotel in the world!

Room was clean and comfortable. Service was lacking. Coffee not maintained in the lobby area.