Is excellent hotel

It was raining. We asked for transportation to the Delfines restaurant, the driver did not let us know that it was closed and did not take us all the way to the restaurant because it was too slippery for the car tires, so I had to go down a set of stairs and I slipped 3 steps down. Ended up full of bruises and bleeding on my left foot. The restaurant had closed 20 min. ago. We were calling for transportation to the lobby and we were told they were coming and to go up the stairs again to wait for the golf car. We waited 35 minutes in the rain and did not come. Came back to the restaurant and called again. We went to the restaurant next to the lobby it was not open yet. Most of the time we asked for transportation we were ignored. We asked for water using room service and we were told that it had a charge. We couldn't walk to go get the water because there are lots of stairs and I was hurting due to the fall. The next day we had breakfast in the buffe, and they were arguing that we had to pay for the breakfast too. Terrible experience

The room smell like a very old room, like a wet towels that is inside the room, kept there for such a long time, smells rotten. They tried to fix it but there was no way. Staff were rude in the front desk. There were 2 buses of people that arrived when we there, imagine the chaos.

Great family getaway spot

We visited this property 42 years ago and received very memorable impressions from our first stay, so we went back to compare. The place has been very well kept, it is very clean and beautiful! The foods can be improved and also the service in the restaurants, but overall it is a very good place to spend a vacation in Mexico!

Beautiful place, clean and easy to access The only thing that I would like to improve is the food service, must have more variation on the menu and drinks. Otherwise, the place is awesome!

The last night that I was staying at the hotel I was told that if I wanted the upgrade because I was VIP and that they didn’t know why I wasn’t offered the VIP when I checked in, it was so late that I was tired, so I said that it was to late for me to change rooms!

Too many stairs and no elevators. I seen the prior reviews and called a few daya before to see if in fact no elevator. I was told there is an elevator. Thia place is good for young families ok with walking alot of stairs. Its huge. There was a watwr issue in the room and my parents had to be moved to another room which was far away and inconvenient. The place does have beautiful view of the ocean and sunset but from the rooms. Ocean is not in walking diatance