Gorgeous hotel on the waterfront - the most impressive in Saint Jean de Luz, with a nice (simple) spa. The staff are the highlight - effortlessly efficient & totally capable - from the (handsome) door men to the amazing receptionist, capable maids & talented masseuse. The whole hotel was immaculately presented, including the room. My only disappointment was that the room was far too hot without the window open, and much too noisy with it open. So I didn’t sleep as well as I could have. This was a city facing room.

Beautiful place

Great facility, staff, and food. Location is superb!!!

This is a beautiful property in a lovely location. The beach is easily accessible and the terrace is lovely. The standard room was the smallest hotel room I’ve ever seen. AC not particularly effective.

The BEST location in town. Super amenities.

Friendly and attentive staff without being intrusive. Rooms are small but comfortable. Nice amenities - robes/slippers, spa access, towel warming rack in bathroom, Nespresso and electric kettle in room, with chocolates delivered nightly.

Great location and staff was very helpful. They even let me borrow a charger to charge my iphone

The staff was genuinely friendly and helpful.

fantastic

Excellent hotel, Excellent staff and, excellent food

We went because we had a wedding. The hotel is nice, but the room and especially the bathroom was tiny. I had no space to put my makeup bag, and we had to take turns brushing our teeth. The curtains are not blackout curtains so the sun comes in the oversized windows bright and early. The spa is nice enough but nothing special, just a pool really.

Great property, great location, great amenities and very friendly staff.

Excellent staff & great location

Overall excellent ,a great experience with a lot of class.

The hotel is slightly out of town, but close to St Charles which has a few shops and couple of good restaurants, staff very helpful especially the concierge who recommended the fab Le Bistro Gourmet. The atrium & bar is amazing and the rooms are very nicely done with lovely modern bathrooms with a fab walk in shower. The pool is quite small but there are plenty of sun beds, the fitness suite is extremely disappointing a dark & small room with air con water dripping onto the running machine, which was a concern & needs addressing as a H&S issue.

Location next to the beach. Didn’t like the additional parking charge - for a 5 star hotel this should be complimentary

todo perfecto!!!! repetiremos, sin duda, lo mejor el personal tan atento y amable!!

Right on the beach and the luxurious accommodations of the hotel. Our room was extremely comfortable, the bedding excellent quality, good shower, coffee and tea makers. We chose a room on the city side but could view the beach from the bathroom mini balcony. On the 2nd floor we had very little noise from the street. The air conditioning was extremely quiet and functional. The staff were all very helpful and friendly.

This is the perfect place to stay in St Jean de luz.

Wonderful position, great staff

Very nice hotel and spa , the staff was very helpful , walking distance to the village and just storll along the beach, we stayed for four nights we had pleasant time , definitely we stay there again.

The hotel has a atmosphere of luxury and comfort. The furnishings are of high quality and the property is well maintained.The facilities, spa, restaurant and bar are of a high standard.Finally, the staff are all charming, helpful and caring.

Lovely hotel, family room nice although they gave the children a quilt cover with blanket inside which slipped down inside (which they rectified on the 2nd night) I would exp cr when paying for a room 4 that the children get the same quality bedding it’s not a cheap room!! The aircon is centrally controlled and not that cold - they couldn’t rectify this. Bar and restaurant areas lovely and modern; spa / pool a bit tired in places but generally good. Overall I don’t think it offers value for money, way too expensive not to be perfect and for xcelmnt condition. The rooms slightly tired and next doors’ room service tray stayed outside from 8am until 10pm when I asked the staff to remove! Some of these are small points but not acceptable for the price paid.

Lovely hotel, family room nice although they gave the children a quilt cover with blanket inside which slipped down inside (which they rectified on the 2nd night) I would exp cr when paying for a room 4 that the children get the same quality bedding it’s not a cheap room!! The aircon is centrally controlled and not that cold - they couldn’t rectify this. Bar and restaurant areas lovely and modern; spa / pool a bit tired in places but generally good. Overall I don’t think it offers value for money, way too expensive not to be perfect and for xcelmnt condition. The rooms slightly tired and next doors’ room service tray stayed outside from 8am until 10pm when I asked the staff to remove! Some of these are small points but not acceptable for the price paid.

Junior suite 116 was fantastic with large balcony overlooking the sea. Highly recommend.

Hotel has air conditioning but it is locked into a set position and cannot be adjusted. In our one day ( weWere forced to abandon the hotel ) stay we were given three different rooms all of which were at least80 degrees Fahrenheit. We received plenty of apologies from the staff and the manager and we were offered a fan to cool the room. NO WAY FIVE STAR HOTEL. If you book here make sure to pack an extra bathing suit to sleep in at night. Finally manager refunded our last nights stay and made us a last minute ( 10 PM at night ) reservation in theMaria Cristina Hotel in San Sebastián. This hotel is five stars, maybe even six stars and guess what : it has air conditioning and it works as one would expect to work. Just to be clear about the above review it is being written by someone who is an experienced world traveler. Also the pool is in a dark basement, ugh !!!!!

An architectural delight for me, since I love design, colour, and structure. The moment one approaches the Grand Hotel Thalasso and Spa, one feels special just by the red carpeted stairs going towards the entrance. The doorman opens the entrance and a porter offers to take your luggage from you. Exactly what a 5 star hotel should begin with for each guest. A quick and clear explanation of the basic, important items are communicated. In addition, upon my call to the hotel advising of my arrival to station a taxi was waiting for me, thanks to the employee. The rooms are special, minimal decor, with rich, vibrant colours and extra attention to detail. For example, a box of macaroons awaits for one to enjoy; each day one is treated to chocolate. Complimentary tea and bottle of water to pair with your chocolates. Overall, the hotel facilities and spa are exceptionally clean, and kept looking new. Definitely a hotel I would consider staying in for my future travels.

Great location and very nice facilities including the spa. Unfortunately the staff is not up to par. From a very pretentious receptionist to a complete lack of attention from the restaurant staff, this really didn’t feel like a 5-star experience ...

Well located, on the beach yet close to the town. Walking distance to the beautiful & quaint town.

The experience was ok. Nice service. Room too small for the price and noisy.

To many extra charges, spa. Parking. Breakfast. as a customer is best to know before of these charges.