Great property

Nice location but inconvenient parking, closed amenities, very late check in time of 5pm!

The room had a murphy bed which pulled down from the wall ... it was very uncomfortable. Kind of like sleeping on a pull out couch. When making a reservation this should be communicated. Not happy that there wasn't a normal bed in the room. Deceiving for sure.

Enjoyed being at the property generally speaking. It wasn't as grand as I was expecting...entrance blah, lobby blah, self parking confusing. Staff was very kind and helpful, food was good, but VERY expensive. Location a bit remote for a summetime visit to Big Sky, would be great for a winter ski trip though.

Had a great stay at the Summit Hotel at Big Sky. Property was great (other than pool, etc that were closed for maintenance). The staff was all very friendly and helpful. Particular shout out to Zach, who helped us with our luggage the first day. Incredibly warm, friendly and helpful. He made us feel very welcomed and we felt like we had been his friend for many years. He was very helpful with recommendations for things to do in the area, hikes, etc. He's a true asset to the Summit Hotel!

Location

The remodel or refresh of the units is fine, not high quality you would expect for a resort. The pool/gym were closed, if we had known we would have choose a different property that had that onsite, they expected us to walk to other properties to enjoy those amenities at one of there oldest properties it the same experience I choose price and amenities wise. They don’t offer parking in the lot in front, you can pay for valet or park and walk across the entire resort to get to this property.

The setting is stunning and the property itself is beautiful and in good condition. The pool was under renovation but guests could use the pool at another hotel. Unfortunately, that other hotel’s pool is only 3-feet deep! We use pools for exercise when we travel. This pool was a complete joke. We hope the new pool at the Summit will be at least 6-feet deep, so guests can swim and tread water for exercise. It is awesome at this altitude and after a day on the mountain. Not having a pool in which to work out was also a major disappointment to one of us—recovering from a broken bione with water therapy— who was not able to walk far. We were otherwise able to hike from the hotel, which was wonderful. The location is perfect. Our biggest issue was the rudeness and snippiness of the staff. We were exhausted after a long trip when we pulled up to the hotel to check in and were verbally assaulted by the cowboy-hatted valets who insisted the law required they get our car key immediately, that the law demanded it (what law?) and that only they could touch our bags. This happened before one of us even had a chance to get out of the car and walk into the lobby to register for our stay! Our every interaction with the valets was terrible. We were treated like trespassers, not polite and clean travelers who were paying good money to stay at the hotel. They bullied us from the moment we drove up to the curb, and until we left the hotel. They need customer-service training & basic civility.