Anniversary. Great time. Beautiful property

This stay was not as nice as I had hoped. We traveled with our two young kids at the end of August. The biggest issue was that the outdoor pools do not have a shallow area or baby pool for kids to safely stand. There is a ledge around the edge of the 4 ft deep big pool where kids can stand, but an adult needs to basically hold them at all times. This would be okay (not ideal), but the water was a little cold to stand chest deep for long periods of time to hold them back from falling all the way in. The water was too cold to want to go down the waterslide. This made the whole point of the hotel with children not very relaxing. The hotel also felt understaffed in all areas. For example, at checkin, we waited in a line with four other parties in front of us. The hot tub had at least a dozen empty cups around the edge, making even finding a place to sit feel a little dirty. The Blue Point restaurant was also noticeably understaffed. The reception desk only picked up once over three attempts to call with separate requests. Lastly, I booked a room with breakfast included. At the restaurant, I was handed an a la cart menu and asked the server to clarify what I had already paid for upon booking. His response was “I have no idea what you booked.” The experience made me choose to not book a Hyatt for another upcoming stay. I am sad to write this review, but for the cost of this hotel and the Hyatt name, I expected a little more. The s’mores at the fire, though, were lovely.

We had a wonderful time!!! Nice get away!!!

Great location. When traveling with vegetarians and/or vegans, dinning options are extremely limited.

We were told to have electric car charging when we called and reserve but when we arrived there was no charging spot. We were told to be notified for the charging but then we never got the notice. Also when we checked in the lady only told us we’ll be charged if we use or eat things in the room but when we checked out, there was an extra 47 dollars resort fee that we were never being informed. The restaurants were all having a long wait. The electric charging make the way back and further trip very challenging and inconvenient. The hotel should have confirmed with us or at least tried to help when we asked the frond desk at night to see if there is available spot. ( we were told it’s an honored system and unless someone left we’ll be notified. But the. We never know how many people before is or how long we should wait. )

The property and views were amazing. The customer service was just ok. Upon arrival, no bell hop or self service carts were available for our Mid-Week Check In. The king sized mattress was uncomfortable, but the under the bed motion sensor lighting was a nice addition in the dark. The sound proofing was terrible. One morning I was woken by crying children in the hallway before 8am. Then the next morning to the sound of the words "Housekeeping" yelled repeatedly every 30 seconds as they worked their way down the hallway. So, I was unable to sleep past 8am either morning. Housekeeping missed a few things when cleaning - leftovers in the mini-fridge, holes in the throw blankets, forgotten pillowcase, and housekeeping changed the thermostat to 59 degrees when they cleaned the room. Internet service was disruptive. I could not load the internet. The Concierge suggested I turn my phone off, then on again, which did not solve the issue. I couldn't log in to check in on work or enter my Fantasy Football Draft for the length of my stay. Overall, the pool, river view, and property itself were beautiful. But the above listed items didn't make for the best experience for the cost.

We always enjoy returning to this property. Our kids have the best time when we visit and the adults have a wonderful environment in which to relax.

Lots to do at this River side resort.