It was really good I would stay there again in the future

It was really good staying really comfortable and friendly staff room in good condition only the restroom door lock not working

Took a very long time to check in. There was only one person working at the check in desk and he was overwhelmed. He said the hotel had cut staff and he really needed another person. I had to stand and wait at the desk for a least 15 min while he disappeared to go to a room where there was a problem. After we go settled in our room and were resting in bed some strangers used their card key to get into our room. They opened our door. We told them they had the wrong room and they left. Intried calling the desk but no answer so I got dressed and went down there. He was on the phone and even though i told him what had happened he said he was going to be awhile on the phone so he would call me when he was done. I retuned to my room and found that my card key no longer worked. My husband got dressed and went back to the desk to get new key cards and complained about the whole thing. He was told that the manager had come to give the current employee a break and rented our room to another guest giving them keys to our room. Their incompetence caused us a lot of upset. Our privacy was invaded and had we not been in our room they would have had access to all our belongings. The final straw was a false fire alarm that went off at 3:30 in the morning. My husband went out to investigate and the lobby area was filled with smoke. Someone had set fire to something in the microwave located in the lobby. So that’s the end of my sleep for tonight. I wish we had not stayed here!

Great breakfast options. I thought the bar they have onsite offered food but only drinks it turns out. But downtown Pleasant hill is right outside so no worries. Overall, good stay.

No AC panel in room just wires where ? Once was, was pretty hot in room. Bed was comfy and clean. The breakfast wasn’t that great to be honest although included in the price. Staff were friendly.

We stay at the Hyatt house every time when visiting the east Bay Area. Hotel is still nice but in some rooms the couch needs to be changed an here or there some maintenance attention. But overall we still like it.

Very happy with the experience, property, amenities, breakfast, cleanliness, room arrangement, etc.

We have stayed at plenty of Hyatt House locations. This one was not bad inside. The room was clean, but dated a bit, nothing to be too concerned with. We went to use the pool in the evening and I had to take my child to the bathroom. We went into the pool bathroom and there were small, brown cockroaches everywhere. I told my husband about it and so we decided to go to our room shortly after. The whole walk to the hotel door was disgusting. It was swarming with roaches! Now, had the staff helped us with checking out early I would have been a little happier. But we have been given the runaround for 2 days now and still have not heard from anyone to discuss this matter since we left early. I will NEVER stay there again, which is a shame because the location is actually wonderful.