Very good hotel, but would caution if going with children if you want to use the pool. There are very strict restrictions of when and how the pool can be used, but the small print is only shared once you arrive at the hotel. We booked and paid full price for my stepson to stay in a separate room only for him to be turned away from the swimming poo. It turned out that supervised 15-year olds are only allowed in the pool during a 2.5 hour period during the day, and that was only pointed out to us in the small print as he was turned away from the pool. Hotel management told us rules are rules and as the spa/pool is not part of the hotel, they can’t do anything. We would have gone somewhere else as we wanted a hotel with a pool in Essex (being in Chelmsford was not essential for us). Separately, breakfast food is good, but the service experience varies. First morning we had lovely service, but the second day we had a very rude server.

Excellent facilities, service, food and staff, the ridiculously hot weather was a problem in my upstairs even with windows open and fan maxed really could do with air con, also had a really noisy extract going on and off through the night. But think that was just this room dont stay in 69!

Overall Ok.

Amazing such a beautiful place

Friendly, helpful and welcoming staff. Thoroughly enjoyed my stay and would highly recommend.

Enjoyed our stay. Hotel lovely and staff very friendly and helpful. Used Reflections Spa but was disappointed as so many children in the pool with floats etc that unable to swim any lengths. Changing room too busy as well with children running in and out some of an older age. No privacy when changing. Breakfast was good, but felt was all undercooked ie bacon, sausages, hash browns tomatoes could have done with an extra 5 mins in the oven.

Lovely big room, very clean and comfortable. Staff were very friendly. Food very good. Better coffee needed in room 😢 Grounds very nice. Will stay again.

Wonderful place with exceptional staff, especially the restaurant manager. Food was excellent and room v clean.

Beautiful old building and grounds, perfect for a family visit to Chelmsford

Charming period house renovated into a modern hotel with beautiful gardens and surrounding property. Amazing cooked breakfast buffet. Enjoyed opening room window to hear birds each morning (hotel surrounded by nature). Staff were very helpful in arranging taxis, directions, late night snacks, and loaning me a phone charger. I definitely recommend this hotel.

Highly recommend this hotel, comfy beds, great hospitality, very peaceful, although Joel want very busy.

We have stayed at Pontlands Park on numerous occasions and always pleased with the level of service and food quality. A lovely large room too.

The welcome we received at Pontlands was so warm and friendly - including every member of the Team from front desk to restaurant and service. Our room was very comfortable and large. Breakfast was excellent. Thank you so much.

Staff excellent. Thin walls, could do with a little modernisation in areas. Overall very good

This way our second time staying at this hotel. We really enjoyed it. The staff are so lovely and will always go out of their way to help you. Rooms are spacious and quiet. The grounds are tranquil and well kept. Breakfast is always great. The pool and spa facilities are excellent. Can't fault it

We were given a free upgrade to a very stylish mini suite.

Hard to fault this place. Lovely hotel, friendy, helpful staff and a lovely pool and spa area. Food and drink options are good and reasonably priced. Will definitely stay again

It was a very pleasant stay

The hotel is ok. The bathrooms are old and in need of refurbishment. The service is mediocre with the exception of one or two people, the other staff were not openly friendly or helpful. The food in the restaurant is ok but not exceptional and is overpriced and they automatically add 12.5% service charge. I have not know this as a resident in a hotel before.

Amazing building and staff very helpful

A beautiful place to stay. So clean and spacious and very quiet. Every little detail thought of and we felt very special. Evening meal was lovely and a huge choice for breakfast. All the staff that we met were very friendly and helpful. Would recommend this hotel as somewhere to stay

This hotel is in a lovely area, quiet and safe. The room we were staying in was large with a comfortable bed, lovely bathroom It overlooked the gardens at the back where there was a marquee. We stayed 3nights. It was very welll cleaned everyday. Just be aware, when there are events taking place in the marquee or conference rooms, it will be noisy in rooms at the back. Just request a quieter room. The staff and management are all lovely and will go overboard to ensure you enjoy your stay.. We would recommend this hotel.

Lovely hotel and friendly helpful staff. There were easily available ramps for our wheelchair but it did detract a little from an otherwise excellent overnight stop.

We have stayed at Pontlands Park on several occasions and have never been disappointed with the level of service and accommodation.

Gorgeous property and staff were welcoming. Super spacious room and breakfast really good.

The room were terribly dated, bathroom had a dirty old smell. Bath was old and dirty too.

Loved our stay! We will definitely be back to stay here.

Wonderful place to stay with the family. Staff were amazing.

Great room , food and ambience very 😎

very spacious rooms. the whole place felt like a country mansion. loved that we had an old fashioned key to the room.

A lovely relaxing hotel where we have stayed before. Ideal for a long weekend. Has become a bit pricey ( as has everything these days!). I noticed a few small things which were not to my liking this time. Eg. No shower cap provided in bathroom, no choice of wholemeal bread, no choice of milk at breakfast (unless you ask), no alternative to butter provided for breakfast toast. Swimming pool was packed with non hotel residents could hardly get into the changing room so I gave it a miss. Still a lovely place but noticeably slipping a bit.

The location was very quiet and facilities were very good.Staff helpful and friendly and free breakfast was really good.Didn’t get to use the swimming pools but will definitely book again.