I would stay here again because they have a good pet policy. Unfortunately, one of the remotes had been chewed up by a previous dog guest, and the batteries in the remote were dead. I had to switch them out with the second TV in the bedroom. Great breakfast.

I had no hot water, I reported it to the front desk and nothing was done about it

Staff was excellent! We had booked a suite to accommodate 2 adults and 5 kids. When we arrived, Mr Shaw informed me that the AC had quit working in one of the bedrooms. He then informed me that he had moved us to two rooms that were adjoining, but at a lesser rate. Phenomenal customer service. Breakfast was great and the best I have had at a hotel with free breakfast. Seemed more homemade. Would stay again.

All around useful. Helpful staff. Clean halls. Quiet. Good parking! Staff is amazing people

It was nice

Very nice

Noisy aircon sounded like a freight train all times of the day.Nice room inside.rundown tiny pool

It was ok

Furniture and carpet was in bad condition...stains and smells all thru, the shower didnt have a shower curtain...the only good thing about the hotel was the beds they were clean

A complete dump. Staff is great. But the entire property is a pit

I wish they would’ve come in to empty my trash and replace towels while I was there for 5 nights but I got new towels & a trash bag from the front desk. Kitchen area did have a funny smell, either garbage disposal or dishwasher.

Arrived late, but had an amazing quiet room and had a good night of sleep! Seriously good sleep in a comfortable bed and quiet room. Plus breakfast was included and was great!

We had a two bedroom hotel room and no shower curtains, and there were stains on the floor and there were stains on the sheets

A quick stop on a multi day journey. Check in was good. The rooms were in a separate building which was fine, but they really need to add many more baggage carts. I had to make multiple trips to bring up bags.

We had to be put in two rooms. We had saved a room with three king beds but had two rooms with two kings and two pull out couches - one did not work. The air conditioning was super loud. The bathroom was not clean. We had two towels. The room wreaked of marijuana. Breakfast options were limited. Staff was nice but it was dirty.

Did not have my room ready and they didt give me the room I selected and the sofa bed was was broken and dirty mattress and the toilet was messing up I was not pleased with my stay I would like a refund

Rooms are a bit dated

Excellent stay

Shareeka at the front desk was very nice and informative when we checked in. Breakfast was nice and staff Ms. Betty and Ms. Denise were very nice and pleasant. They made our stay worth putting up with the incidentals we had to deal with. So the property overall needs a remodel. The first room they put us in was a handicap room and it was not requested. The shower had water on the entire bathroom floor. So Shareeka moved us to another room and it was better. The room furniture is outdated. Chairs to the kitchen dining table were peeling and should not have been in the room for guests. The chair legs were broken, dirty and the room smelled old and mildew. The phone never worked. We had two tvs and only one remote. The walls needed a good cleaning because they had stains and cob webs. Carpet needs to be replaced. There was no soap for the dishwasher or even to wash dishes. The door to get outside was always flying open so it was a little scary because anyone can just walk in. Overall stay was ok but not worth the money until they get a remodel and better furniture. We wondered why our room never got cleaned and we were there for 4 whole days. They told us they clean the rooms every other day, however that never happened for us. We had to get towels everyday to take showers. Also the garbage and towels was on overload in our room.

The staff was amazing and the rooms were clean

The staff was absolutely phenomenal but we would never stay here again. The room was awful: dishwasher leaking at check-in, sheets were missing, toiletries were missing, the HVAC unit was broken and our room key would only work on one exterior door - which was very inconvenient and made for very a long walk in the rain to get breakfast. There was also an overwhelming amount of marijuana and cigarette smoke/smell - this wouldn’t have been issue except we specifically booked an area that was no smoking.

Room 209 carpet ripped at connections to tile, couch noise, not stopped in bathroom sinks, ground floor floor broken and covered with carpet, noise compressor on refrigerator and heater and no hand on the refrigerator. Need more?

Peace

The neighborhood is "rough" & seedy ... to say the least. Be careful, especially if venturing to the local shopping center for food, etc.. Little management or supervision. Food services marginal. Positive ... hotel van made itself available to provide transportation to businesses or restaurants in the immediate Germantown area.

I thought the kitchen was a great asset, with kroger next door, the place was clean with the exception of a bug that I saw crawling under the bathroom sink, the staff was great.

Staff was the friendliest we’ve EVER had. Especially Mrs Betty at breakfast.

We showed up at 5:00 p.m. and had to wait an hour (maybe more) for them to clean the room before we could get to our room. Once we got in the room, the air conditioner couldn't get the air down below 76 degrees and the toilet had piss in it.

The overall property is okay. I gave a 3 star rating because I booked and picked my room in advance. I picked the king suite and it’s only 2 on the property. I checked the floor plan and all to ENSURE I wasn’t near an elevator or ice maker. I get there to get my keys because the digital one was faulty and the lady tells me they changed my room to the one room I didn’t want. I didn’t have nowhere else to go at the last minute so I went with it. I get in the room and it smells wet and like mildew. And speaking of mildew it was all in the shower I had to ask my friend can I shower at her house so basically I paid for the room just to have somewhere to sleep which I couldn’t get much rest due to the FREAKING ELEVATOR. It was so loud and obnoxious. Definitely won’t stay here again.

Nice, clean, and quiet stay. Love everything about my stay.

The rooms were so nice and the kitchenette was awesome. I highly recommend this little home away from home.

We chose this hotel because it advertised a kitchen, but there wasn’t an oven and the kitchen was difficult to walk in. The dishwasher won’t open fully because the door hits the refrigerator. Had to ask multiple times for fresh towels and then still had to go to find someone because housekeeping wouldn’t bring them. They also only provided 1 trash bag for a 5 day stay. The bed was comfortable and clean and the location was convenient. The front desk staff was very friendly. We would probably stay here again but we would definitely have to make adjustments to our plans.

Good property to stay at for the price. Nothing spectacular, but it’s a clean place to stay with friendly staff.